why wasn’t my phone delivered when it was supposed to be?
Hi @rexenematusek,
A support agent will be happy to look into this. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.
Do you have a tracking number for the package? If it has shipped, then you would need to contact the shipper to figure out if it's simply delayed, or if a delivery person made an attempt to deliver it. If you were not available to sign for the package when someone made a delivery attempt, then it may be caught in limbo somewhere and you would have to make arrangements to have the shipper make another delivery attempt, or see if you can go to a facility to pick up the package.
If the item has not shipped at all, I'd try contacting Internet Order Support: 866-338-7390.
