Repeated Billing Errors

nmukka

I’ve had recurring billing issues with Verizon over the last few months. Despite calling each time, I continue to face errors. Most recently, an account member purchased AirPods Pro using account billing, canceled immediately, and repurchased with their own card. Yet both AirPods charges—over $400—were added to my bill, resulting in a $600+ charge this month. I called weeks ago, and Verizon confirmed the error would be fixed. It wasn’t.
This isn’t the first time. Over the past months, I’ve had unexplained charges—$80, $90—requiring repeated calls. One time, they waived an upgrade fee due to a store mix-up, but it still showed up. That rep said there were no notes on file.
This time, I insisted on a case number. If you deal with similar issues, ensure your case is noted and get that reference number. We’re a group of nine on this account, and frankly, we’re actively looking at other providers. We’re close to leaving Verizon after 10 long years of struggle with them. Lost trust.

JMH2026

I have had cases recorded and case numbers given to me, but three or four times there has been a problem in completing the process. I just read on Reddit "As of 2026, T-Mobile has the largest number of cell towers among U.S. mobile providers, reporting 10-15% more towers than its closest competitor, Verizon. While mobile network operators (MNOs) like T-Mobile, AT&T, and Verizon use these towers to provide service, they do not own the majority of the physical infrastructure; instead, specialized tower companies like American Tower Corporation and Crown Castle own the most cell sites in the United States." And ATT fiber optic might offer something better. Each of us has different needs, so yes, we have to keep looking.