On Mobile Devices (Android & iOS)
Open the App: Launch the Verizon Cloud app on your phone or tablet.
Select Photos: Tap the Photos or Library tab.
Find & Watch: Browse your videos and tap one to open and play it.
Streaming: You can stream videos directly from the cloud without downloading them to your device's internal storage
Troubleshooting Playback
Unsupported Formats: If you receive an error message, the player may not support that specific file type. Download the file to your device to play it using a standard media player.
QuickTime Requirement: On some Windows systems, you may be prompted to install QuickTime for certain video types to play correctly.
Internet Connection: Ensure you have a stable connection. You can adjust your mobile settings to allow playback and backup over Wi-Fi only or both Wi-Fi and mobile data.
If the above steps fail, you can email the Verizon Cloud support team (vzw.verizon.cloud@verizonwireless.com), Visit a Verizon store and file an AYS ticket or go online and submit an instabug (Luciq) for us to take a more in-depth look at the issue.
