Issue with order

hink-

Seriously, 5 days to cancel an order your system messed up. Order 2 phones and they ship it to 2 different addresses? One order number! Then your CS can't fix it. I chatted with a person right after the order and they said they fixed it.

What a joke. Today, the next day after the above chat, Fedex tracking shows it going to the wrong address still.

I have been with verizon for 21 years, yes I don't like change, I order new phones every 4 to 5 years. It has been a TERRIBLE experience each time. I can't even find an email to communicate with someone other than poorly trained CS people. No thanks.

SynthpopAddict

Hi, sorry to hear about all of that. I'm just a customer, but have you checked your contact information in My Verizon to see if it's up to date? If you have an apartment or suite number, I'd put it all on "Address 1" and leave "Address 2" blank, because I've had problems with other merchants before where their shipping label generator will omit anything on "Address 2", which then causes delivery problems.

If your package was shipped and FedEx is showing the incorrect address, then what happened was your information got updated after the fact, but if the box was already shipped, there's no way to fix the label on a package in transit. I'd contact FedEx with the tracking number and see if there's a way for them to hold the package at a FedEx facility nearby for you to pick up. Otherwise, it'll either get lost or returned to Verizon.

People have been reporting having better success with contacting Verizon via one of their social media channels, if you have any. I sure hope the forum issue with the CSRs being unable to use these forums gets resolved soon.