Payment arrangement but disconnected

Gobes17

I spoke with an agent a few days ago to set up a payment arrangement. I was assured my service would not be disconnected but today it was without warning. I’ve tried over and over to speak to an agent but the system states I’m not allowed. How do I fix this? Very upset customer here

VZ_jenn

Hi @Gobes17,

Thank you for reaching out. I know how important it is to get this resolved. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

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