Billing issues

I'm very frustrated with verizon. First you can't talk to a person over the phone it's all about chat. Since August of last year my bill goes up and down they keep giving me runaround answers every two months I have to complain about the bill. last month my bill was $155.32 this month it's $170.32 I chatted with a customer rep. kept giving me run around I gave up. I'm 70 and retired last thing I need is worry about my phone bill. I have been with verizon almost 20 years, but I think it's time to move on. Seniors be aware of this

Accepted answers

VZ_jenn

Hi @user717,

Thank you for being a loyal Verizon customer for so long. I'm sorry for your frustration. If you'd like to speak to someone, you can reach out using the Contact Us page.

All comments

VZ_jenn

Hi @user717,

Thank you for being a loyal Verizon customer for so long. I'm sorry for your frustration. If you'd like to speak to someone, you can reach out using the Contact Us page.

user717

Why should I call you. Yiu should call me as a courtesy

bell239

Verizon Wireless is best, that is why you stay VZW 20 years.

SynthpopAddict

I'm just another customer, but how many lines do you have? If it's just you, that's quite a lot of money. I'd check your account for any perks lurking around which aren't being used and cancel them. The CSRs can't cancel perks for you because only Account Owners have the rights to do that, so what was probably happening was someone was giving you a one-time credit when you called or chatted.

If you don't use your phone much, have you considered switching to prepaid service? I can give you a contact number for switching to prepaid if you're interested.

bell239

Move to Verizon Wireless branch division company—— Vxxxxx, only @$25 each month. , all the same service of VZW