I placed phone Order No. ***** on 2/22 for Verizon prepaid, then called back immediately within 2 hours and cancelled order.
Order was not cancelled as evidenced by the fact that my credit card charge was charged $38.07, and my number ***** was ported to Verizon.
On 2/24 I received email notice from FedEx Tracking ***** that Verizon sim could not be delivered, and package was being returned to Verizon, proving that I never activated the prepaid plan because I never got a sim, plan does not become activated without a sim, AND THAT I CANCELLED THE PLAN PURCHASE.
On 3/12 I discovered that Verizon had charged my credit card $38.07 on 2/2 and not credited the charge back to my card. I called Verizon, reported this, requested refund, and was told refund could not be made back to card, check had to be mailed, would take 5-7 business days. Check never arrived, I called back, was told charge was being credited back to my card but would take 5-7 business days, credit was never made to my card.
I cannot get through to Verizon representative when calling the prepaid number because the robot asks for my phone no., etc, information I don't have and the system does not recognize as I have a new mobile provider for the number. So, I have to call sales and ask to be transferred. No one at Verizon can figure out how to make a simple refund of $38.07. I have lost count of how many times I've been transferred to another department and how many hours I've spent on the phone with Verizon — Prepaid, Billing, Internet Order Support, etc. etc. etc.
An irresponsible Verizon employee caused this HUGE MESS. I could not port the number, and thought it was the fault of another mobile provider. Finally, after days, hours, etc. my current provider finally figured out that it was Verizon who had initiated a port request that was blocking their port request.
I have been on the phone with Verizon for hours and days over the course of weeks and cannot obtain refund for charge that should never have been made to my credit card.
Verizon seems clueless that the longer this goes on, the more I hate Verizon, the more people I tell about this horrible experience, the more bad advertising Verizon creates for itself by treating me this way.
I WANT MY REFUND OF $38.07!
