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Device is unlocked but other SIMs dont work

Mithil

I have a Z Fold7 which is confirmed to be unlocked by Verizon support, their call centre has confirmed it, the people at the store say its unlocked and even the prepaid number that I call tells its unlocked. But when I put another sim in it I get the pop up of Change Carrier - Sorry your device cant be activated. For help contact Verizon at (800) 922-0204 or (888) 294-6804. When I call and ask they say that device is unlocked.
Even in my settings it shows as Network Locked somehow. What can I do?

Accepted answers

SynthpopAddict

Are you the original owner of this phone? If you bought it second hand, it's possible the original owner did not pay it off or else it was reported lost/stolen, in which case the phone is blacklisted and cannot be unlocked.

The device unlocking policy was changed very recently to where only devices purchased through Verizon and paid off will unlock.

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haynvi2

Was the device purchased from Verizon? And if so is it paid off and has been active on the Verizon network for 60 days. Do you get any pop up asking for an unlock code when inserting a different sim?

Mithil

Yeah it was bought in like Oct 2025, and they people at the store confirmed it to be unlocked. On inserting another sim i just get a pop up of Change Carrier

SynthpopAddict

The device unlocking policy was changed very recently to where only devices purchased through Verizon and paid off will unlock.

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