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Ebill and home bank

boot807

I have been trying to get Verizon to reset/clear my home bank on ebills so I can sign up with my new banks bill pay. ( I did cancel ebill with old bank).

They know they have a problem with the old bank blocking the new bank on their side.

Just search the boards for ebill and home bank. the last being from 2023. and now in 2026 when you call in or go to chat, they act like they never heard of this problem.

filed a fcc complaint today to see if that can help resolved this simple problem.

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boot807

this is from 2023

https://community.verizon.com/discussion/1700880/solved-moving-ebills-to-another-bank?utm_source=community-share

SynthpopAddict

If your autopay is set up through My Verizon and you are postpaid, login to My Verizon > Manage your payment settings > [find the payment method] > Manage. Delete the saved payment method and enter a new one.

If you are prepaid, go to "manage autopay" on the main account page and delete the saved payment method, then enter a new one and save it.

If your autopay is managed through a 3rd party bill pay app or through your financial institution, login to your account there and remove the autopay.

boot807

i have done all that and Verizon will still says I am signed up, They need to clear my home bank on their side, you can not do it from our side.

Just to be clear, I have no auto pay, no banks or credit cards listed on my account, and i have turned off ebill with banks.

But when i try to add ebill thru my new banks bill pay, Verizon says I am already sign up with an unknown bank

SynthpopAddict

That's unfortunate. My suggestion is to contact Financial Services: 866-266-1445 about the persistent information being stored somewhere. Unless this is an issue where the same bill pay system is being used by both your old bank and your new bank, and the error is coming from the bill pay system itself because they still have the old data stored?

boot807

this from 2020

https://community.verizon.com/discussion/1002233/ebill-canceled-from-one-bank-cannot-be-added-to-another?utm_source=community-share

boot807

tried that phone number, just another call center. They also were baffled, befuddled and confused

SynthpopAddict

Sorry to hear that. Because this is a less common problem, what you're going to have to do is request a ticket be opened for your case per the older thread from 2023 you'd linked. People have reported elsewhere in the forums that contacting Verizon via social media works the best. But if you don't have social media, you'll have to keep trying with the other contact means until you get someone to put in a ticket.

SynthpopAddict

https://community.verizon.com/discussion/comment/1835356#Comment_1835356

Wow. I wish I had a better answer for you. If the tickets are simply being closed without the problem being solved, I have heard that a support case can be opened, which is different than a ticket.

boot807

I will leave this here.

Contacted by Montae of Executive Relations, He states they can not figure it out and good luck , I am closing out this ticket. He said try contacting Financial Services department. I responded that I have open at least 3 tickets ( the lastest being # *****)with them and have not heard back from anyone.

I asked him if he is with Executive relations does he not have the authority to find out what is going on in Financial services?

He then said they are done with this and closing out the ticket.

I believe executive realtions is just another call center reading off a script.

I will wait and see what their response to the FCC complaint will be and I will then answer the Fcc with all of his emails.

SynthpopAddict

Random thought, but have you tried clearing the browser cache if you are on a computer, or clearing the app cache if you are on My Verizon? Maybe the bank info appearing is phantom information leftover from cookies left behind in your cache.

boot807

that all has been done, the issue is between the banks and Verizon,

Verizon does not know how to clear a cache on their own system .

If you are even talking to excective service or IT , it all sounds like a call center reading off a script.

I will wait and see what the FCC has to say.

It is obviously that Verizon does not care if you use the ebill system.

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