How do I report customer service issue to VZ?

Question

HI -

We have had a horrible experience upgrading my son's phone and just when I thought it was all going to be okay, they choose the wrong phone to be returned.  My son has returned his phone, but I am still getting emails saying the phone needs to be returned, which means we will not get our credit on his phone and store was no help.

How do I get to someone who actually knows how to help me without me being on the phone for 2 hours and talking to 5 different people?

Thanks.

Janet

VZ_cathy · Accepted Answer

Hi @jjcadavis,

I'm sorry to hear about the issues you've been having!

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

* Instagram: Instagram.com/Verizon (Pre-paid excluded) 
* Facebook: Facebook.com/verizon 
* X (Twitter): x.com/verizonsupport