I CALLED VERIZON ON THE 16th OF MAY ASKING TO BE PLACED ON THE LIFELINE PROGRAM AFTER PREVIOUSLY BEING TOLD THAT THEY HAD NO SUCH PROGRAM. WHEN I CALLED BACK TO INFORM THEM THEIR COMPANY THAT THEY DID HAVE SUCH A PROGRAM I WAS THEN TOLD THE SYSTEM TO APPLY FOR IT WAS DOWN UNTIL TOMORROW THATS HOW I GOT TO THE 16 WHICH WAS WEEKS LATER NOT THE NEXT DAY. THE REP SIGNED ME UP FOR THE PROGRAM AND TOLD ME I WOULD RECEIVE A EMAIL IN THREE DAYS WITH A LINK THAT I WOULD USE TO SUBMIT DOCUMENTS QUALIFYING ME FOR THE PROGRAM. I NEVER RECEIVED ANY EMAIL AND ITS NOW A WEEK AND A HALF LATER. I CALLED FOR A THIRD TIME INQUIRING ABOUT THE EMAIL SO THAT I CAN SUBMIT MY INFO AND BE APPROVED FOR THE PROGRAM THAT VERIZON OFFER THROUGH THEIR COMPANY FOR PPL LIKE ME. I HAVE BEEN A CUSTOMER FOR OVER 20 YEARS AND THE TREATMENT I RECEIVED WAS UNPROFESSIONAL UNACCEPTABLE AND TOTALLY DISRESPECTFUL. THE REP TOLD ME IT WAS TAKING A BIT LONGER BECAUSE THEY WERE MAKING SURE IT GOT PROCESSED AND THAT THE EMAIL AND THE LINK WAS SENT.NO ONE EVER CAME BACK TO THE PHONE. ‼️LEFT ME ON HOLD FOR HOURS AND HOURS JUST TO NOT APPROVE AND HELP ME LOWER MY BILL. BUT ARE VERY QUICK AT TAKING MY MONEY EVERY MONTH AND ADDING LATE FEES AND DISCONNECTING MY SERVICE. SHAME ON YOU GUYS. AS A COMPANY OF YOUR STATURE U SHOULD DO WHATS RIGHT AND DO BETTER WHEN IT COMES TO YOUR CUSTOMER AND HOW YOU HANDLE THEM. I AM HIGHLY DISGUSTED AND DISAPPOINTED BECAUSE I AM NOT WELL NOW I HAVE TO CALL FOR A FOURTH TIME KEEPING MY FINGERS CROSSED HOPING I GET SOMEONE WITH SOME SENSE OF DECENCY AND TRULY WILLING TO DO THE JOB THEY ARE ASSIGNED TO DO
