Problem returning duplicate equipment

Question

On May 28th I went in to Verizon store and signed up for 5G Home Internet and was given equipment from store.  I received an email when I got home from Verizon stating that I would be receiving my equipment by FedEx on Monday June 1.  I went back into the store on Friday May 29th and notified them of the error.  They said just bring in the equipment when I got it.  I went in yesterday, June 1, to the store with the unopened box of WiFi equipment and they would not accept it.  They said I had to use FedEx to return.  I went to one place that normally accepts returns but they were unable to scan and recommended Postal Connections.  I went there and they took the box for return to sender printed on top.  Today the box has appeared at my house saying they cannot accept it!  What is my next step to return this opened box??

yeahwell · Answer

Always use a Verizon Company Store, not an authorized authorized retailer

They authorized retailers have no idea what they’re doing. I was given equipment that had been flagged for fraudulent use. It was a nightmare getting the problem resolved

SynthpopAddict · Answer

Eek.  I would first contact someone with Verizon and have them look carefully at your account to figure out why you got 2 sets of equipment because maybe the store employee signed you up twice for 5G Home Internet, so you don't want to be getting double billed.  Based upon what I could find searching on the website, it's UPS Store locations which take back the internet equipment, but you have to start the return process with Verizon per the FAQ I found below:

Verizon Home Internet (Wireless) equipment return FAQs | Verizon Support

The CSRs aren't able to use these forums for now, so I recommend social media, the "contact us" link at the top of the forum page, or live chat in My Verizon.

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