I would like some assistance from someone who has more network trouble shooting skills
than I do. Here's the backstory. Hope it's not too long!
A year ago I upgraded our iPhones (my wife's & mine) from the XR to iPhone 16. At that same time we decided to bundle the Verizon voice plan with Verizon 5G Welcome Internet, and eliminate our Xfinity Internet bill. What attracted me to the Verizon gateway was the portability where I could take it with me from our house to our cottage and to Florida during the winter months.
We were given the Verizon gray box, I believe model # WNC-CR200A, (power connection on the bottom). I couldn't activate the gateway from my house (zip code 46310). I returned to my local store and was told to go to their other store (zip code 47978) 20 miles south of me because they had 5G service, which apparently the gateway needed to activate. That was successful and life was good!
Over the next 10 or 11 months I moved it back and forth from our house to the cottage and to Florida, printing to a Brother wireless printer both at home and in Florida and both being about 10 years old and had no problems printing.
The Verizon store told me that WiFi is not technically available in our area, which I confirmed on the Verizon website when searching for service at my address, however when I search for internet at my old address, 10 miles away, it is available. Go figure! This must be why the speeds here at the house are slow and sluggish, especially on my Mac! This is nowhere close to Verizon's claim for the Tier 1 service (UP to 100 mbps). This is one of the reasons that I went to the store in the first place, a few days ago. My download speed is 11.4 mbps, the upload speed is 8.91 mbps, the ping is 24 ms and the jitter is 8 ms.
The person in the store, when looking at some information in my account, asked me about an old address from 10 years ago and said the gateway was trying to connect with that location, which made no sense. She gave me a new gateway (ASK-NCM1100 - power on the rear) and told me to take it to my cottage and activate it there, which must have better Verizon service there, however the Verizon site does not show that. Makes no sense again! That was done and after the weekend I
brought it back home.
With the new gateway I am not able to print from my MacBook to my wireless printer, which with the previous gateway had worked perfectly. The print queue always indicates “Looking for Printer”, even though the “mynetworksettings.com” web sight always showed the printer as “on-line”. The printer and my wireless thermostat run at 2.4 GHz and the two iPhones and MacBook run at 5.0 GHz.
Today I tried some other trouble shooting steps:
- Open a document on my MacBook and print 1 page – print queue “Looking for Printer”. Cancel print job.
- Open a doc on iPhone and print 1 page – printed OK.
- Tried to print the 1 page document again from the Mac and same thing happened as in step 1.
- Printer still showed On-Line in “mynetworksettings” status. Did a PING test and that ran OK.
- Printed from iPhone again with no problems.
- Unplugged the printer for about 15 seconds. Printer now showed Off-Line in the “mynetworksettings” device status.
- Powered printer back on, status shows On-Line.
- Printed a 1 page document from my MacBook and it printed OK. Tried printing again and it failed with the same message. Tried the PING test again to the printer and had 4 successful tries with 4 successful replies from the printer.
Having done all that I'm at a loss to understand what the problem is. The newer gateway with a faster processor? The printer? How can PING work but print queue or gateway can't find the printer?
Thanks in advance for any help.
