Cannot activate eSIM on factory-unlocked Galaxy S26 (Need IMEI added to system)

SUNWOO_KIM

Hello,

​I am trying to activate a Verizon eSIM on my wife's phone, but it is not going through.

​The device is a brand-new, factory-unlocked Samsung Galaxy S26 that was recently brought over from South Korea. It is completely unlocked and not tied to any carrier.

​Since it is an international model, I suspect that the device's IMEI and EID numbers are not currently registered in Verizon's database (whitelist), which is preventing the eSIM activation.

​Could a representative please assist me in manually adding this device's IMEI and EID to the Verizon system so we can proceed with the activation? I have both numbers ready to provide via direct message.

​Thank you for your help.

SynthpopAddict

My guess is the same as yours, that the IMEI is not in Verizon's DMD. However, if this phone is an international version, it won't support CDMA and will also not be able to call 911 without a SIM card or service plan. All US model cell phones are required to be able to dial 911 so long as the phone works on current network technology; no service plan or SIM card is needed. While CDMA is a 3G thing and no US carriers use 3G any longer, the inability to use 911 at all times may be a bigger deal for which you may not be able to get the IMEI added.

The CSRs aren't able to use these forums currently. To get in touch with a Verizon rep, you'd have to use social media, the "contact us" link at the top of the forum page, or live chat in My Verizon.