I've purchased 2 data boosts, but we're still experiencing slow responses. Sounds like this is a common issue. How do we get out of safety mode?
Someone correct me if I'm wrong, but a data boost I thought was additional data for when you run out on a metered plan. It doesn't improve your data speed. If you regularly experience slow data speeds, it's more likely due to deprioritization on the towers based upon the service plan you have.
If your phone is running in safe mode and you want it to run in normal mode, the three things to try are 1) a simple reboot, 2) swipe down on the home screen to view your notifications, and under the notification saying the phone is in safe mode, tap the notification and pick either "turn off" or "restart", 3) force a hard restart of the phone, where you hold down the volume and power buttons long enough until the phone reboots or you get a notification about if you want to power off the phone, power it off, and then restart it.
Thanks for offering this. We've tried reboots of the phones. I don't seem to have a notification about safety mode, so that doesn't work.
I did discover that when I requested the data boost, it set it to start in 7 days, when the new month starts. After an hour in a chat, the agent fixed that, but we still appear to be in safety mode. The icon on the usage page turns Safety Mode off, but goes back on within seconds, so still stuck.
You're welcome, and I appreciate your extra input! Just an FYI, I'd change your forum username because your current one is a privacy and spam risk.
I did some searching on the website because I'd forgotten that even "unlimited" plans have a cap on so-called "premium" data and if you run out, you are throttled at 2G or 3G speeds, which are unusable by modern apps. This is probably what you're talking about when you are mentioning "safety mode". Your phone is not running in safe mode, which is something entirely different. This is something on Verizon's end and within your Verizon account, so can't be fixed by rebooting the phone.
The website does say that not all service plans qualify for a data boost (text pasted below) and I'm getting the impression it's more for hotspot usage.
If your plan is eligible for a data boost to simply give you more "premium" data and the data boosts aren't kicking in despite whatever the Verizon rep did with your account, you'd have to keep wrangling with Verizon about it to get the boosts applied to your account now. Otherwise, you're stuck until the next billing cycle. :(
[copied text from website search re: data boost below]
Your plan
What buying a Data Boost does
Unlimited Ultimate, Unlimited Ultimate 1.0, Unlimited Plus and most previously-available unlimited mobile phone plans.
When you add a 5 GB Data Boost to a line on your account, Mobile Hotspot 4G LTE / 5G speed resumes for that line. When you go over your plan's data allowance, your general device use and Mobile Hotspot data may still be temporarily slower than other traffic in times of congestion.
Unlimited Welcome
Data Boosts aren't available unless you first buy the $10/month 100 GB Mobile Hotspot perk.* You can then add a data boost to that perk if needed.
Go Unlimited*
Data Boosts aren't available.
Shared Data Plan – 5GB*, Shared Data Plan – 10GB*, The new Verizon Plan (shared data plans, e.g., S, M, L)*
Buy a Data Boost to add 1 GB of 4G LTE / 5G data for the account's general device use, including Mobile Hotspot.
More Unlimited and Essential, Plus, Pro & Premium plans for mobile hotspot devices
Buy a Data Boost to add 5 GB more of 4G LTE / 5G / 5G Ultra Wideband data to your mobile hotspot device.
Prepaid monthly phone plans**
You can buy more high-speed data for your general device use, including Mobile Hotspot.
Good to know: This perk isn't available to add to Welcome Unlimited. You can change to Unlimited Welcome and add the perk in My Verizon.
*These plans are no longer available to add to accounts. **Data Boosts aren't available for prepaid unlimited plans or prepaid data only plans.
