Safety
How to access gizmo watch on family app
I received an email stating that my son's gizmo watch has to be managed on family app. I can't see it on my app? How do you pair it?
Stuck in safety mode
I've purchased 2 data boosts, but we're still experiencing slow responses. Sounds like this is a common issue. How do we get out of safety mode?
Verizon Utility Pole falling down in back yard
I have a Utility Pole that is Verizon’s responsibility. It is in my back yard. It started leaning a month ago. I called customer service twice telling them the issue. Each time they sent out a technician who then calls the Line supervisor telling them the pole is falling down. The last time I was told it would be replaced…
Parental Controls
Does the I-Phones 16 and above have a parental control app and is there a way of monitoring a child's viewing and preventing the child from accessing risky sites?
Verizon cut down branches and left them on county land
It is the only walkway to access the side street . The road we are on has no paths and is a main rd. We can only safely walk through this part of the corner. This is about the third time they have left cuttings to block our path. The county does not service great falls . They say it is up to Verizon to make the space safe.…
Verizon damaged my sidewalk
Verizon workers damaged our commercial sidewalk several days ago and have not made the necessary repairs. Who do I contact for help?
Dead zone
The area between Centerton, NJ and Olivet, NJ has always had poor service. Lately it is nonexistent! This area includes Shalick High School. There is absolutely no service there. This creates an unsafe situation for Verizon customers
Removal of old abandoned GTE utility box
Hello — There is an abandoned GTE phone utility box located on my residential property, and the metal casing is partially off with exposed wiring. Since it is no longer being utilized, can you please provide a contact within Verizon and/or next steps for removal of the box? Thank you very much.
Verizon’s policies on Domestic violence
I’ve been on and off the phone with Verizon trying to flee a situation where I may be in danger. Well I keep getting told that there is nothing they can do without the owners authorisation. Someone’s life is in danger. Has no money no vehicle or anything trying to get away from an abuser is powerless to change over their…
Drop Removal
I would like to request a drop removal from an abandoned landline. Can someone please assist? Thank you! Jamie
Remove Verizon pedestal from my front yard
I want the Verizon pedestal removed from my front yard
Possible email phishing
I believe I received a phishing email that looks real from Verizon. What address may I forward suspicious emails to be looked into.
Is Verizon Wireless truly unable to update E911 addresses?
I have just spent more than an hour attempting to update any of the E911 addresses on the 4 lines we have on our account. We just moved and I was able to update the billing addresses, etc., but not the much more important E911 addresses. After trying for 15 minutes, I spent 45+ minutes on a chat with a helpful human agent,…
Report a damaged Verizon cable box (exterior)
There is a Verizon cable box across the street from my property that was demolished by a snow plow this winter. There are now 100 sharp plastic piece laying in the grass, the cable are exposed and it's an eyesore. How do I get Verizon come out to replace it? FYI…I am not a Verizon user…just a concerned neighbor. Thank you!
Getting Verizon to remove abandoned lines
I am writing regarding an abandoned pole-to-pole Verizon cable running across two sides of my property. Verizon has confirmed this line is no longer in use, yet it remains attached to the poles. The cable is drooping across my yard on both sides, and a large tree branch is resting on it, creating a safety hazard on the…
Blocking users general verizon message
Blocking users general verizon message to inform them they have been blocked from all future contact
Can I read text messages on my sons phone
can I read text messages on my 10 year olds phone.?
Verizon Green Box Issue
Over the last 12 years, I’ve had several issues with the Fios green boxes on the lawn overflowing with water and causing a hazard. They claim to fix the problem but it’s never permanent. A few years later and it happens again. Recently, this has been happening again. It’s impossible to get in touch with the correct…
Verizon Family
My daughter and I use it for each locations. Worked fine until the app just glitched. keeps switching screens like it's trying to load, kind of like a strobe light and won't work. I've tried to get help from Verizon and no one has responded besides one tech saying for us to both delete the app and reinstall. Other than…
Verizon call blocking not working. Help!
I am trying to block a number on the Verizon website in the Account > My plan > Blocks section. When I try to block the number (or any other number I tried), I get the error message, "We are unable to block xxx-xxx-xxxx on this device(s):" I called customer service a month or so ago and they reached out to the Verizon IT…
Wires
* is this a Verizon issue?
Excessive Spam Calls!
Starting in September and then all the way through October and no w in November I receive 10 to 20 Spam Calls a Day. It's out of control. I know Verizon has the "Filter" but that doesn't stop my phone from ringing non stop when I am at work and home. And yes I block them but guess what.....they call me from a different…
Family Companion VPN is Deactivated by SnapChat on iPhone
I am 88% certain this is what is happening but I am not a software engineer... I have the latest family companion software installed 127.0.0.1 (5/22/25) that is designed to not be deleted and the VPN cannot be turned off, on my child's iPhone. I have SnapChat specifically blocked under "filter content" --> "social media."…
Verizon wires in back yard
Earlier this year, a Verizon tech was in our backyard running wires across my yard because people further down the line had added service. . It's been a few month. the lines are laying all over our yard, and we can’t mow or landscape because there are so many of them. How do I get the attention of someone to come out and…
Christina note for self
Written on:04/07/2025 Name:Christina Private (Trans).I Christina am direct mostly all times speaks and writes upon self at all times. My home residence location had service interruptions that occurred in 06/2023-04/2025 that had not yet been resolved or restored per self request.My vehicle had been broken down not starting…
Text from vzn?
I got this text and am wondering if it’s actually from Verizon and age to click on link: “ Verizon: Hi, great news! Now you can keep your current plan and get iPhone 16 on us ($830 in value). When you trade in any phone from Apple, Samsung or Google, any condition guaranteed. Visit m.vzw.com/iPhone16-oc830?mhash=6225 or…
Message+ Verizon Smart Family
I've spoken with 5 agents within the past 2 days. Ticket is still open with the current 5th agent (probably will be on the 6th by the time someone else jumps in). I currently use/subscribe to Verizon Smart Family. One of the major benefits of these parental controls is, being able to closely monitor text messaging for our…
Utility poll
Hey about 2 months ago, I contacted Verizon regarding the pole in front of my property. about its placement, If you stand in the corner and look down, it’s clearly visible that this pole was placed incorrectly. Back then, it didn’t seem like a big deal, but now that the sidewalk is available for use, it’s become a safety…
Verizon pole leaning towards road
* There is a Verizon pole leaning towards the road by my house.
Is anyone else finding Verizon Family is a giant waste of money
My 11 year old is easily able to bypass all of the Verizon family monitoring filters and schedules. She is not even doing most of it intentionally the app just doesn't work. I read through this community board and Reddit and it doesn't appear verizon cares to make any changes. I have screenshots of the blocked app and yet…