I signed up for 5g home internet for my apartment but the only available 5g tower I can connect to is down. I'm curious if any other customers in Little Rock Arkansas have ever had the 5g internet actually work.
I'm sorry to hear about your experience, @HarlonNayl. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.
As a related follow-up. I tried again to get this question answered by customer support. They ignored my request after taking 15 minutes to not answer my question. The name of the CSR was Olivia in case anyone else has the misfortune to draw her for your needs.
5G home internet sounds great until the only tower nearby is down. Curious if anyone else in your area has had a working experience. Fingers crossed it gets resolved quickly.
