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Seriously.

Stevenjw0420

I know for a fact my billing information is correct with sufficient funds.
Tried to pay my mobile bill on the Verizon App. Error has occured.
Tried to pay on the website. Error has occured.
Tried to do One-Time Payment. Error has occurred.
Tried to call support, bot picked up. Error has occurred, and if you want to speak with someone… $10
Tried to talk with Tech Support. Bot Responded. Error has occured. “Why?” If you want an answer, pay your phone bill.

I am switching the SECOND I get this payed. Every single month, I have some issue that is incredibly inconvenient and aggravating.

Accepted answers

VZ_jenn

Hi @Stevenjw0420,

I'm sorry you're having trouble with your payment. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

All comments

VZ_jenn

Hi @Stevenjw0420,

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

dannydanial

Verizon really out here charging $10 just to speak to a human about their own error. Unreal. Good call on switching. If you end up considering StormFiber, their bill access is hassle-free

SynthpopAddict

Speculation, but could it be possible you got a new bank card or payment method, and My Verizon has outdated payment info? The system doesn't keep track of when you get a new card so if the old one expired you have to remove the payment method and reenter it. If you're prepaid and your service is disconnected, then what happened is your plan expired and your account is cancelled. You can't pay into a disconnected prepaid account; need to get a new one.

Stevenjw0420

Same Billing information, nothing has changed at all since my last payment. I even went into My Verizon to make sure. When I finally did get ahold of someone they also agreed nothing has changed. I finally got it payed but it took hours until I was up all night. It just randomly worked. It’s still unacceptable how it caused hours of stress.

Stevenjw0420

I work at a Spectrum where I get a discount on my mobile. $15/mnth compared to the Verizon $100/mnth for 1 mobile line. Getting it changed extremely soon, just gotta wait for this one thing.

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