I recently contacted customer support several times over the past few days to explain that I am experiencing financial hardship and am having difficulty paying my bill. I was reassured that my service would remain active until the 23rd of this month, giving me time to make a payment. I explained that I need my phone in order to work and earn the money to pay the balance.
When I woke up today, the 12th, I discovered that my service had already been disconnected, 11 days earlier than the date I was promised.
I recieved a notification of a possible service interruption if I did not pay soon, I contacted support again and was informed that the notification was an automatically generated message and was told again that my service would not be interrupted before the 23rd.
I have screenshots of these conversations with customer support and the responses I was given. Now that my service has been disconnected, I am unable to contact support because the available support options require payment before they will talk to me.
How am I supposed to talk to support about my situation if they make it impossible?
