Hello Verizon Support,
I am writing to formally address a persistent and erroneous charge regarding a Home Internet 30-day trial I signed up for in November. I cancelled this service within two weeks—well within the trial period—yet months later, I received notice from collections for a $55 balance.
Despite reaching out to Verizon Customer Relations and receiving explicit reassurances that this charge was incorrect and would be removed, the issue remains unresolved. I have been repeatedly sent in circles between representatives, none of whom seem to have the authority to fix this internal error. I am now receiving further demands from collections agencies for a balance that should not exist.
This situation is unacceptable. I expect this matter to be resolved immediately and the collections activity to be ceased once and for all. Please consider this my final attempt to resolve this through your standard channels. If this is not corrected immediately, I am prepared to escalate this matter.
I look forward to hearing from someone.
