eSIM wiped during a device restore. I have no cellular access on any device and cannot receive SMS verification codes. Chat bot loops without resolving. Need eSIM manually reactivated for IMEI [your IMEI]. This is urgent.
Are you prepaid, or postpaid? I've heard the "activate or switch device" thing in My Verizon doesn't work for prepaid accounts and you either have to go to a store or call Prepaid CS at 888-294-6804 for someone to manually swap out/activate devices. If you're postpaid, would try the "activate device" in My Verizon and it will prompt you to download a new eSIM.
I've had luck with typing "live agent" on the My Verizon chats. Otherwise, your best bet would be to visit a corporate store and have one of the employees fiddle with the phone to get it going again.
