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Wait'll you get a load of this!

I have been a Verizon customer for over 10 years.We have a family plan with 4 phones and you'd think this would mean something to a company. Well not to Verizon. I am so throughly displeased with Verizon right now I am also about to make a change. I own a retail establishment and if I EVER treated my customers anything like we are being treated, wow we would be out of business.

Will try to make this short.. Began on 3Feb at 1Am as I tried to order the "New Iphone" for my wife as this is all she could and can talk about. I start going through the steps and find out that I can not order one because I am a "cash only" customer. Huh, what is this? I am not sure what this is or how this happened? I tried everything I could to change it on-line and then tried to call customer "not" service. Now you would think with the biggest release of a product they have had in many years they would have a special customer service set up for this release. Na, that might make sense. So once again I hit a dead end. So basically I watched for 4 weeks these emails wit my wife, all this build up. I stayed up till 1 am to buy it and still no Iphone.

So I call customer service and they tell me because I had some issues with paying them with checks I will be place in cash only status for 6 months from the date of the last check. But wait, once again I tried to explain, and the "Customer" service agent said,"I am having a hard time reading the notes" I had called in and asked them t post date a check for 7 days and they sent it through that day, so yes it did not go through. So who's fault is that? Sure it's my fault for not having money in there, but I made the agreement with Verizin for them to send it through in 7 DAYS! So know I am a "Cash only" because VERIZON made a mistake? The "Customer service" Agent wasn't hearing any of that and transferred me to financial services. Financial services said they would take the block off for 24 hours hours so I could order the phone. At this point I was tired of talking to "customer service" agents who kept interupting me and who didn't want to listen to anything I had to say, so I said fine.

Now we are to 12 Feb (yesterday) and we return from a working trip, expecting to return to an Iphone. No Iphone, surprise. I check the high speed, low drag internet system Verizon has set up, no information. I call Verizon's regular "customer service", surprise the are closed....but wait. Can you believe Verizon has a special section set up for the Iphone! I have to give kudo's where they are due and they are open. :smileyhappy: The first agent I get must have been very confused because I mysteriously got disconnected. The second agent was very helpful. He discovered, now get this, that my Iphone was cancelled because once it was ready to ship I was a cash only customer and my credit card could not be charged! HA, a cash only customer! So his solution is to repeatedly tell me that,"Sir all you have to do is go down to your local store and get your Iphone." If I had wanted to do that I would have done that to begin and it still doesn't resolve my other issues that no one wants to deal with.

As anyone can tell in my writing I am a sarcastic person, however I am fair and I try very hard to never interupt anyone, because I hate to be interupted. I always try to treat people with the respect I want to be trreated with. I do however expect someone to fix this issue and no one seems to be able to.

So, if your thinking about going with Verizon, I truely hoped this help you decide a little easier...

Dan

Comments

lou61166

IamBatdan wrote:
  I have been a Verizon customer for over 10 years.We have a family plan with 4 phones and you'd think this would mean something to a company. Well not to Verizon. I am so throughly displeased with Verizon right now I am also about to make a change. I own a retail establishment and if I EVER treated my customers anything like we are being treated, wow we would be out of business.
  Will try to make this short.. Began on 3Feb at 1Am as I tried to order the "New Iphone" for my wife as this is all she could and can talk about. I start going through the steps and find out that I can not order one because I am a "cash only" customer. Huh, what is this? I am not sure what this is or how this happened? I tried everything I could to change it on-line and then tried to call customer "not" service. Now you would think with the biggest release of a product they have had in many years they would have a special customer service set up for this release. Na, that might make sense. So once again I hit a dead end. So basically I watched for 4 weeks these emails wit my wife, all this build up. I stayed up till 1 am to buy it and still no Iphone.
  So I call customer service and they tell me because I had some issues with paying them with checks I will be place in cash only status for 6 months from the date of the last check. But wait, once again I tried to explain, and the "Customer" service agent said,"I am having a hard time reading the notes" I had called in and asked them t post date a check for 7 days and they sent it through that day, so yes it did not go through. So who's fault is that? Sure it's my fault for not having money in there, but I made the agreement with Verizin for them to send it through in 7 DAYS! So know I am a "Cash only" because VERIZON made a mistake? The "Customer service" Agent wasn't hearing any of that and transferred me to financial services. Financial services said they would take the block off for 24 hours hours so I could order the phone. At this point I was tired of talking to "customer service" agents who kept interupting me and who didn't want to listen to anything I had to say, so I said fine.
   Now we are to 12 Feb (yesterday) and we return from a working trip, expecting to return to an Iphone. No Iphone, surprise. I check the high speed, low drag internet system Verizon has set up, no information. I call Verizon's regular "customer service", surprise the are closed....but wait. Can you believe Verizon has a special section set up for the Iphone! I have to give kudo's where they are due and they are open. The first agent I get must have been very confused because I mysteriously got disconnected. The second agent was very helpful. He discovered, now get this, that my Iphone was cancelled because once it was ready to ship I was a cash only customer and my credit card could not be charged! HA, a cash only customer! So his solution is to repeatedly tell me that,"Sir all you have to do is go down to your local store and get your Iphone." If I had wanted to do that I would have done that to begin and it still doesn't resolve my other issues that no one wants to deal with.
  As anyone can tell in my writing I am a sarcastic person, however I am fair and I try very hard to never interupt anyone, because I hate to be interupted. I always try to treat people with the respect I want to be trreated with. I do however expect someone to fix this issue and no one seems to be able to.
  So, if your thinking about going with Verizon, I truely hoped this help you decide a little easier...

Dan

Lesson learned first off never give a buisness a check if you do not have the money to cover it,i would rather be late with a payment then use any kind of bill pay or realeasing a check to pay a bill with insuffiecent funds,as for a using a creit card just buy a prepaid one and make sure it has a least a dollar on it,when a company attempts to use a credit card it will charge a dollar and put it in a pending state,then just walk into verizon store in a day or 2 with a good check and pay for the phone.maybe to late now.

Verizon Fios
Ultimate HD
25/25 fiber internet

budone

IamBatdan wrote:
  I have been a Verizon customer for over 10 years.We have a family plan with 4 phones and you'd think this would mean something to a company. Well not to Verizon. I am so throughly displeased with Verizon right now I am also about to make a change. I own a retail establishment and if I EVER treated my customers anything like we are being treated, wow we would be out of business.
  Will try to make this short.. Began on 3Feb at 1Am as I tried to order the "New Iphone" for my wife as this is all she could and can talk about. I start going through the steps and find out that I can not order one because I am a "cash only" customer. Huh, what is this? I am not sure what this is or how this happened? I tried everything I could to change it on-line and then tried to call customer "not" service. Now you would think with the biggest release of a product they have had in many years they would have a special customer service set up for this release. Na, that might make sense. So once again I hit a dead end. So basically I watched for 4 weeks these emails wit my wife, all this build up. I stayed up till 1 am to buy it and still no Iphone.
  So I call customer service and they tell me because I had some issues with paying them with checks I will be place in cash only status for 6 months from the date of the last check. But wait, once again I tried to explain, and the "Customer" service agent said,"I am having a hard time reading the notes" I had called in and asked them t post date a check for 7 days and they sent it through that day, so yes it did not go through. So who's fault is that? Sure it's my fault for not having money in there, but I made the agreement with Verizin for them to send it through in 7 DAYS! Did you call financial services or the regular CSR number? But why send a check you know will not be good??? When did you request them to hold the check??? I wonder if VZW attempted to cash the check and was denied. That would automatically place you on cash only with no way to resolve.

So know I am a "Cash only" because VERIZON made a mistake? The "Customer service" Agent wasn't hearing any of that and transferred me to financial services. Financial services said they would take the block off for 24 hours hours so I could order the phone. At this point I was tired of talking to "customer service" agents who kept interupting me and who didn't want to listen to anything I had to say, so I said fine.
   Now we are to 12 Feb (yesterday) and we return from a working trip, expecting to return to an Iphone. No Iphone, surprise. I check the high speed, low drag internet system Verizon has set up, no information. I call Verizon's regular "customer service", surprise the are closed....but wait. Can you believe Verizon has a special section set up for the Iphone! I have to give kudo's where they are due and they are open. The first agent I get must have been very confused because I mysteriously got disconnected. The second agent was very helpful. He discovered, now get this, that my Iphone was cancelled because once it was ready to ship I was a cash only customer and my credit card could not be charged! HA, a cash only customer! So his solution is to repeatedly tell me that,"Sir all you have to do is go down to your local store and get your Iphone." If I had wanted to do that I would have done that to begin and it still doesn't resolve my other issues that no one wants to deal with.
  As anyone can tell in my writing I am a sarcastic person, however I am fair and I try very hard to never interupt anyone, because I hate to be interupted. I always try to treat people with the respect I want to be trreated with. I do however expect someone to fix this issue and no one seems to be able to.
  So, if your thinking about going with Verizon, I truely hoped this help you decide a little easier...

Dan

infinity12402

im not really seeing how this is vzws fault. like someone said, dont send a check if you dont have the money

john5481

Don't blame Verizon {please keep your posts courteous}. If you can't afford your normal bill and have to wait until you have enough funds available then you cannot afford the iPhone.

jd369

I agree, dont send a bounced check. They are under no obligation to hold it for you. Im pretty sure no one has a special "hold for 7 days" pile in their payment office, thats just insane. Also if you cant even have enough money in your account to pay your phone bill how would you have 2 or 3 hundred bucks to drop on an iphone?

shipwrestler125

john5481 wrote:
Don't blame Verizon for your bad credit and poor money management. Companies don't want to be bothered with dead ends. If you can't afford your normal bill and have to wait until you have enough funds available then you cannot afford the iPhone.

Agree I love how people **bleep** and moan about verizon when this is 100% your fault. You paid with a check when you didnt have funds to cover it that is your fault not verizons. smh

IamBatdan

Maybe I didn't explain the credit card part. There was planty of money to pay or the phone. Problem was once again the cash customer issue, which they placed on me again. I agree about giving the business acheck. A har lessoned learned, but that was their solution to hving the phone disconneted..

budone

IamBatdan wrote:
Maybe I didn't explain the credit card part. There was planty of money to pay or the phone. Problem was once again the cash customer issue, which they placed on me again. I agree about giving the business acheck. A har lessoned learned, but that was their solution to hving the phone disconneted..

We see the CC is good, but you sent a bad check which kills off the option of using a CC for 6 months. Bad debt if left to build will kill a company. Remember that one bad check costs VZW a chunk of change for accepting a check with insufficient funds.

It was a hard lesson learned.

To add to your edit. Why not just date the check 7 days later?? Because they most liekely would not catch the fact it is post dated?? You know how many MILLIONS of checks they receive monthly. How will they pull yours out and hold it? Not feasible.

I don't know your version below seems different than your original. I will say, the title of your subject says it all, "Wait till you get a Load of this"

Good Luck

IamBatdan

OK maybe I didn't explain. The agrement with Verizon and I was that I would give them the check, they woud hold fi for 7 days,them knowing it would not be good for 7days. They knew it would not be good for 7 days. Somehow it got sent anyway. I don't intentionally bounce checks, and yes I pay my bill every month. It's fine. I will take it up with Verizon. Thanks.

IamBatdan

Once again I didn't send a bad check. Thanks for your input.

erika89081

Okay if you are getting irritated that people are not taking your side that is ridiculous. It is not our fault that you didn't have enough funds in your account to cover your bill, nor is it verizons fault. Maybe you should have kept your " Wait'll you get a load of this" discussion to yourself because you are obviously the only person that thinks you are not in the wrong. Nice try.

wihltsabow

I guess I'm confused on why you couldn't just wait the week out until you had the money. Now you're going to have to pay a returned check fee and be on the Cash Only list for six months. Impatience can be pricey.

Jax_Omen

Here's the part of the story he doesn't want you to know: In order to become cash-only, one must meet one of three criteria: A) he'd have to have bounced THREE checks in the past while (not sure how long, I think either 6 months or a year),

he'd be a brand new account and bounced a check, or C) he bounced a HUGE check (over $400 I think). NOBODY who has a longstanding account gets put on cash-only for one regular bounced check. He's hiding the fact that he has a history of bouncing them.

wihltsabow

Who pays for anything with a check anymore anyway, given they have enough credit for a credit card? Especially a small business.

budone

I agree. But it seems in my family only I pay bills online and use CC to pay bills to get airline miles. They all think I am nuts. I hear, "What is (Fill in the blank) happens?" My arguement used to be, What if someone opens your payment and gets your account number, address, account number, and routing number???

I have given up the fight.

keezy

IamBatdan, I'm sorry if I overlooked this in one of your replies, but did you happen to write down the name of the customer service rep you talked to when you asked them to wait 7 days? If not I would try to track them down somehow and talk to them, or see if that was in your account at all that you had asked them to do that. Again, I'm sorry if you've already addressed my question.

Jax_Omen

It's completely impossible to get back to a specific CS rep. they don't have extensions and they can't transfer to a specific rep. He'd have better luck escalating to a supervisor in financial to try to get the cash only indicator taken off, and I still doubt they'll do it, given the criteria to get it put on.

keezy

I've spoken to the same rep before by request. It was somehow put on my account or notes or something and I wrote down the name and where they were located. That's why I asked.

Jax_Omen

Was this a sales rep, CS rep, or a specialized rep like retention? Sales you can definitely get back to a specific salesperson in many cases, lots of them even give their extension when you call as part of their greeting. CS... yeah, won't ever get back to a specific rep. The other departments, maybe, maybe not, depends on the department I guess?

unknown

Dude, this is 100 percent your own fault. You don't send post dated checks to a company with 95,000,000 customers. As a matter of fact, post dated checks are not even legal. If you don't have the money in your account to cover a check, don't write one. You people are killing me.

dirkbonn

Just to be clear, it's against the law for a company to hold a check after they receive it.

This came about as a result of allegations that companies were holding checks and then running them through after the "due date" so that they could charge the customer a late charge.

ejh4isu

Pardon my ignorance, but can someone please clarify "cash only"...Verizon actually wants you to send them cash, no checks or CC? What am I missing ?

The best way to pay your bill with VZ is just do the auto-CC each month. If there is a problem with them overbilling just dipute it with your CC company and let them figure it out. Most disputes end up in favor of the consumer.

Cheers,

Jax_Omen

Cash-only is a special status your account goes into when it is highly delinquent. It means you can only make payments with certified funds (money order, cash payment at a retail location, etc) until cash-only status is removed.

Abi

Some when you make assumptions they are blunders. But those who do the same are making "ASSumptions". I did not know the meaning of the word changed depending on who is making it. Seriously, a public fora is not the best place to vent about money problems.

Checks take up to 72 hours to clear. It could be that Verizon deposited the check on the 4th or 5th day thinking it would clear by that promised 7th day. However if it did not clear, then it would be considered a bad check. Do not be mad at them for running their business properly so they do not get burned.

lou0685

Abi wrote:
Some when you make assumptions they are blunders. But those who do the same are making "ASSumptions". I did not know the meaning of the word changed depending on who is making it. Seriously, a public fora is not the best place to vent about money problems.

Checks take up to 72 hours to clear. It could be that Verizon deposited the check on the 4th or 5th day thinking it would clear by that promised 7th day. However if it did not clear, then it would be considered a bad check. Do not be mad at them for running their business properly so they do not get burned.

That 72 hours holds only true if you walk into a bank with the paper check,even then they can instantly draw money on it,all they need is a routing number and account number,you honestly think verizon or any company deposits a check,they use the electronic method.times have changed,we are not here trying to stop people from doing what they want with their money,only offering advice and facts in most cases,

laur2288

Gloating= irrelevant.

kscwv

i have had a couple instances where my funds were going to be low and I could not make the payment for 2 weeks past due date and I told them I will make the payment on this day and they always say that is fine and usually give me one extra day before they would take action to suspend my account. idk, guess im lucky

lou61166

kscwv wrote:
i have had a couple instances where my funds were going to be low and I could not make the payment for 2 weeks past due date and I told them I will make the payment on this day and they always say that is fine and usually give me one extra day before they would take action to suspend my account. idk, guess im lucky

I would rather be late then submit a payment without the funds to cover,and your right Verizon is very easy to work with, at least with their Fios packages,i do not have cell service with them.

Verizon Fios
Ultimate HD
25/25 fiber internet

unknown

If you can't make your payments on time, you don't need a smart phone or cable tv. Get a TracPhone and rabbit ears.

Maux47

So... I didn't read all of theses pages, but I just had to comment on your ignorance. Post-dating a check is illegal. I've done bank work, and its just not allowed. People do it all the time, but still, giving someone a check with a date later than the current day for a service is illegal. They have every right to submit it. You should have just contacted them and let them know you would be late, but it was coming and sent it when funds were available. You may have gotten a small fee, but all of this trouble wouldn't have been brought on you.... which was done only by yourself.

If you can't afford a regular bill on time, perhaps you should go with a simpler phone/plan until you have it under control. Thats not being mean or rude... just honest. An iPhone is not a necessity. A good credit score is much more important.

helloworld231

So you gave them a bad check? You should be put in jail for this.

Grothka

As at least one other person has mentioned, this post date check payment is an e-check, not a paper check and can be set up to be deducted up to 7 days later through the VZW payment systems or financial services. So really the OP may have been a little screwed by the company if he did it through CFS. That said, he either had a really large amount owed ($500 or more I think) that he put on a checking account that didn't have the funds, or this was his 3rd time bouncing a check in 6 months... so really, even if this most recent time wasn't fully his fault I have next to no sympathy for him.

Jax_Omen

All you people raging because "post dating a check is illegal" are hilarious. He didn't postdate a paper check, he set up a postdated electronic check payment, which is completely legal, and a service that VzW offers at no charge!

He's still wrong, but he's wrong because his "cash only" status is for repeatedly bouncing checks or for bouncing a huge check, NOT because he postdates checks.

tracym77

k, I am with you on this and if any of you on here call or go on the website you can post date a check and also have the option to cancel it. Last week I added my bank info for auto payments and the next day it charged my bank account. Sounds to me like all of you that have bank accounts deposit money everyday. I don't I deposit it once a week or every two weeks and want my bills paid at a certain time. I did not give Verizon my bank info to go and charge my acount 3 times now when I clearly set up a payment day of every month in two weeks my phone has been disconnected and now I'm cash only customer and also now have a 1$15 per line x's 5 lines for both instances. Companies are not always right.

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