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FaceTime not working?

Hi I just got the iPhone a few weeks ago and I today tested FaceTime and found out that face time doesn't work. I'm trying to call my friends on their iPods but they do not seem to work.

Are you aloud to FaceTime iPod touch users who have the 4th generation iPod touch with front facing camera or no?

When I try to call all I get is an attempt and then it says connect failed.

I tried turning off the FaceTime in phone setting and turning it on and restarted the phone but it will not work.

Comments

kaebfly

Can't recall the solution but this was an issue for some users when they first got their iPhones. Yes, you should be able to facetime your friends. You may have to contact Verizon to fix something on their end. I know some of the people that had trouble were users that were in old Altell areas or were still on old Altell plans. Sorry my answer is vague...but if you search the forum for facetime issues you might stumble across the threads discussing this. That is, of course if someone doesn't respond with a clearer answer

brownta0821

Both people must be on wifi at the time of the FaceTime call. From the iPhone you FaceTime call the iPod touch via their email address in the contact and if you are facetiming another iPhone 4 you use the phone number. Verizon can't turn anything on or off for this to work. It is a part of the software in the iPhone 4 and iPod touch 4th gen.

kaebfly

Read the following thread to see what I meant about those that have had issues with Facetime and were former Alltel customers. It's not about Verizon turning on the Facetime feature...but there does seem to be something that needs to be done on VZ's end to make it work for those with the issue. http://community.vzw.com/t5/iPhone-4/Facetime-quot-waiting-for-activation-quot-and-can-t-determine/m-p/432894#M18082

xlost6

What I find strange is that a few days ago when I posted this it worked after I turned FaceTime time and turned it back on and then powered off my phone and turned it back on and I FaceTimed my friend that has a iPod Touch 4 gen and it connected well.

However I was using my home wireless router but at my job it would not work but both of my friends at work that have iPod Touches 4 gen was able to FaceTime each other but not me. That's the problem I'm having.

kaebfly

Have you contacted Apple support for any help? You can schedule a call with their tech support people or if you are near an Apple store you can walk-in (or schedule an appointment) with the Genuis Bar to have them try to figure out the issue. Also, is your iOS updated to the latest version? Not sure if that would help but it's possible. You could always contact Verizon also but it seems that those that have needed tech help with issues on the iPhone fare better when they go through Apple than through VZW.

xlost6

I am at home again using my wireless router. My sister has an iMac. So I just FaceTimed her and it worked perfectly.

I'm not sure if I'm doing something wrong at work or do they have something on their proxy blocking my connection. I don't know but I can confirm it works at my house perfectly so it's not the iPhone itself.

kaebfly

xlost6 wrote:
I am at home again using my wireless router. My sister has an iMac. So I just FaceTimed her and it worked perfectly.

I'm not sure if I'm doing something wrong at work or do they have something on their proxy blocking my connection. I don't know but I can confirm it works at my house perfectly so it's not the iPhone itself.

Like you mentioned, the issue is obviously not the iPhone itself since you can get it to work on your WiFi at home. It has to be an issue with your work WiFi. Not sure how thrilled your job would be with employees using their network for personal things like using FaceTime but if they don't care about things like that you could ask your IT person what the issue is...

mikedamirault

kaebfly wrote:
xlost6 wrote:
I am at home again using my wireless router. My sister has an iMac. So I just FaceTimed her and it worked perfectly.

I'm not sure if I'm doing something wrong at work or do they have something on their proxy blocking my connection. I don't know but I can confirm it works at my house perfectly so it's not the iPhone itself.

Like you mentioned, the issue is obviously not the iPhone itself since you can get it to work on your WiFi at home. It has to be an issue with your work WiFi. Not sure how thrilled your job would be with employees using their network for personal things like using FaceTime but if they don't care about things like that you could ask your IT person what the issue is...

That is a very good point, it could be that xlost6's work network associated to the WiFi connection could be blocking a port or protocol required for FaceTime to work (that is unless FaceTime uses port 80), the network admin should be able to figure out the problem

@xlost6, if you don't mind using an app other than FaceTime, there is a videochat app called Tango that does work over WiFi and 3G (and 4G on compatible devices), and should work on the iPhone 4, the 4th gen iPod Touch, the iPad 2, and any Adroid device with a front facing camera, the only thing is it's not available for PC/MAC

RoyB_VZW

For the OP xlost6, have you checked with your employer's IT team to ensure Facetime would be allowed on their wifi network? If it is not restricted and you are still having issues, please feel free to PM me with your wireless number, an alternate number where you can be reached, and a good time to call for troubleshooting. We would need to troubleshoot while you are at work, since that's where the problem is, but again, since it works at home, it does not appear to be an equipment or network issue. Nonetheless, we would like to determine the root cause of the problem for you.

Thanks!

xlost6

Thanks everyone for the replies and Rob what I'm confusing is that the two co workers at my job have 4 generation iPod Touches with the FaceTime app. They are able to connect over my job wifi with no problem. But it seems when one of the iPod Touches calls my iPhone for FaceTime it wants to connect but it fails in the process.

So if I recall correctly is that an restriction on my part? That a wifi enable device cannot make a FaceTime connection with a phone number?

xlost6

I'm going to try again this weekend and see if the problem persists and if it does I will contact IT at my job and see if it's a restriction. If not then I will PM you my number. Thanks again...

Bruce

Spiral

xlost6 wrote:
I'm going to try again this weekend and see if the problem persists and if it does I will contact IT at my job and see if it's a restriction. If not then I will PM you my number. Thanks again...

Bruce

One thing to possibly try (if you haven't already) is to put you iPhone in airplane mode while you are trying to make your facetime call from the office. This may better simulate the iPod Touch units that are working.

If your test ends up being successful (while in airplane mode), then I would say there is some kind of a conflict/interference between your company WiFi and the 3G network.

Good luck.

Jiya121rk

After trying so many things eventually got rid of the issue by signing out of facetime and sign in again.

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