LG Cosmos Touch - Help Remove Daily Scoop, Please!!

I just got the Cosmos Touch within the last week. I do NOT want Daily Scoop. I only have texting and phone - no data. I called Verizon to have it deactivated and they told me they couldn't do that. I had them block access to all data, internet, etc. Only leave access to text and phone. The phone was automatically downloading the Daily Scoop stuff within 12 hrs of activation. Now, even after calling VZ, going thru the Remove under the application a dozen times and stopping messages, I am constantly getting a message on my phone that I have a new Media Center Message and then it automatically tries to connect to Daily Scoop. I don't what it at all. I want to remove it completely from the phone. I went thru the instructions under the questions about Daily Scoop on the Verizon site, but it didn't work. I don't have "Get It Now". I went thru Media Center, Browse and Download, Daily Scoop and Remove. The garbage can comes up and says it's erased, but it is still there constantly sending me messages. I also shut off phone and had Verizon refresh the phone to the new settings....nothing! I am tired of Verizon employees not being able to answer a question or do anything to help a customer! The only reason I have Verizon is that nothing else comes in where I live in the country. NOT happy with them at all! Please help stop Daily Scoop!

Accepted answers

ChristinaB_VZW

Hi White1200c,

I can assist you with the Daily Scoop application. I understand your frustration. Please note that the Daily Scoop is a pre-loaded application, so it cannot be removed. However, if you follow the steps I have outlined below, you will no longer see the phone lighting up and using battery life.

• Launch Daily Scoop
• Select ‘Menu->Options->Verizon Msgs’
• Choose ‘Off’ and ‘Save’.

• Repeat the same procedure for ‘Menu->Options->Bonus Msgs’

I hope this information is helpful for you and your device. Have a good day!

All comments

ibmomof2

I should just copy and paste your post because it's what I would say word for word. I've had my cosmo touch exactly 1 week and between the daily scoop and the "new media message" I'm getting, I'm ready to toss this phone. In fact, I had planned on returning it today until I found that my husband sent in the rebate already. (Even though I said to wait!)

I've read on several forums about this problem but have yet to fund any solution. It's amazing that Verizon/LG say there isn't a problem, when clearly there is.

SuzyQ

This, from the Terms and Conditions on the Daily Scoop FAQ pages:

You may "opt out" or cancel your subscription to the Service by calling Verizon Customer Service and following cancellation procedures. Mobile Posse will cancel your account upon receipt of such notification from you.

It also says there is no charge for Daily Scoop notifications:

Once installed, there is no charge to use Daily Scoop. You are not charged a subscription fee, application fee, or transport charges for using the application.

I also found this:

How do I cancel Daily Scoop?

If Daily Scoop was preinstalled on your phone when you purchased it, you may turn on or off notifications for both Verizon Messages and Bonus Messages through the application directly:

1. Launch Daily Scoop: Media Center → Browse & Download menu → Description: http://www.vzdailyscoop.com/dsicon.png (Daily Scoop icon)
2. In Daily Scoop: Menu → Options → Verizon Msgs → On/Off
3. In Daily Scoop: Menu → Options → Bonus Msgs → On/Off
4. You will still be able to access messages from the application, but you will not receive banner notifications on your home screen.
5. In addition you can personalize content you receive and confirm or update your ZIP code by choosing "Options" from within the Recent Info & Offers Menu and selecting Personalize.
6. You may also choose to suspend your account by contacting vzdailyscoopsupport@mobileposse.com.

If you downloaded Daily Scoop to your phone, you may choose to simply turn off sound notifications. You may also choose to contact customer support at vzdailyscoopsupport@mobileposse.com. You can delete the application from your phone entirely:

1. Main Menu → GET IT NOW menu → Tools on the Go → Description: http://www.vzdailyscoop.com/dsicon.png Daily Scoop → Options → Delete/Cancel
2. Or Main Menu → Media Center menu → Browse & Download → Description: http://www.vzdailyscoop.com/dsicon.png Daily Scoop → Options → Erase

J77

I have done all of the things that you suggest as I mentioned before. I have "erased" it at least 20 times where the garbage can comes up and indicates it is erased and then low and behold, there it still is. All of the messages have also been shut off and I have called Verizon to "opt out". However, they said the couldn't help with that as it was preinstalled and they didn't know what to do. That it was LG's problem. I don't believe that when I am a Verizon customer - they should be able to stop it. I even had a higher tier person assist in the call who was clueless. Yes, it does cost extra money if one doesn't have a data package. As I mentioned before, I only have texting and phone, so getting offers does cost money by using data. The Daily Scoop itself is free, but the data usage to get it is not.

All I want is to totally remove Daily Scoop. I don't even care if it were to be totally free at this point, which it is not. I am tired of all the Media Center Messages that automatically want to connect. Frustrating to get over 5 every day on something that I didn't subscribe to and have tried repeatedly to remove.

JohnB_VZW

If Daily Scoop was preinstalled on your phone when you purchased it, you may turn on or off notifications for both Verizon Messages and Bonus Messages through the application directly:

Launch Daily Scoop: Media Center → Browse & Download menu → (Daily Scoop icon)
In Daily Scoop: Menu → Options → Verizon Msgs → On/Off
In Daily Scoop: Menu → Options → Bonus Msgs → On/Off
You will still be able to access messages from the application, but you will not receive banner notifications on your home screen.
In addition you can personalize content you receive and confirm or update your ZIP code by choosing "Options" from within the Recent Info & Offers Menu and selecting Personalize.
You may also choose to suspend your account by contacting vzdailyscoopsupport@mobileposse.com.

If you downloaded Daily Scoop to your phone, you may choose to simply turn off sound notifications. You may also choose to contact customer support at vzdailyscoopsupport@mobileposse.com. You can delete the application from your phone entirely:

Main Menu → GET IT NOW menu → Tools on the Go → Daily Scoop → Options → Delete/Cancel Or
Main Menu → Media Center menu → Browse & Download → Daily Scoop → Options → Erase

For more information on Daily Scoop click here.

If you are still unable to cancel this application please send us a private message with your name, mobile number and contact information so we can better assist you.

Thanks

jbgryphon

AraceliT_VZW,

It is clear that the phone tech support personnel are not aware of this issue. I just called and was told that all I had to do was remove the application from my phone to end this problem. When I pointed out to the technician that the app was still shown on my phone, she told me that it was just in case I wanted to reinstall it. I'm going to wait 24 hours and then see if it really goes away.

blane3091

I too have been having problems with my new LG Cosmos touch. It sporadically and independently starts playing the Bing search ad. The first two times it happened were around 6 in the morning as the phone lay on my dresser. It also happened while the phone was in my pocket and I was in the local public library. Several calls to the general customer service number, including a transfer to tech support were ineffective. The Bing ad kept popping up and most annoying, kept talking...

I have been searching the forums for help, and this seems to be as close to my problem as I can find.

Now, as I sit here typing, I see my phone periodically light up, sometimes just the backlight on the hard buttons and sometimes the lock screen comes up, but I am not touching the phone. Something is trying to get info into or out of my phone, it seems.

I too have turned off all internet, premium messaging, etc. hate to have to turn all this off. While I do not have a data plan, and don't want one, I like having the choice to use that feature if I ever needed it. (Lost in a new city, VZ Nav seems a good thing to have.) But the annoyance of these ads is not worth it,

So, what we can do to shut off these possessed apps?

Skawt

I completely echo what Blane3091 said. I have only had my LG Cosmos Touch for a couple weeks now and I find these unsolicited ads unconscionable. They suck up battery as they take my phone out of "sleep" mode until I acknowledge the ad. There MUST be a way to turn these off WITHOUT first having to subscribe to the service, only to then cancel it. That is both ridiculous and unreasonable.

I don't have a data plan nor do I want one. Verizon really needs to research this issue and resolve this problem with whomever is the provider of these ads ("Bing", "Daily Scoop", etc.). It borders on unethical to not disclose this issue with potential buyers of this phone and demonstrates extremely poor customer service to not be able to resolve this issue.

Verizon--PLEASE do your due diligence and figure out, and provide, a solution for the many unsatisfied customers dealing with this issue of unsolicited advertisements.

white1200c

Having the exact same problem as blane 3091. I have the data block on , so they don't come thru and use data but the phone is still lighting up all the time and when you unlock it you see it in the games app screen or the bing screen, sucks I wish someone could just tell use how to remove it from the phone itself. That seems to be the root problem here. If it can't be remove than I think an alternative phone is in order.

ChristinaB_VZW

Hi White1200c,

• Launch Daily Scoop
• Select ‘Menu->Options->Verizon Msgs’
• Choose ‘Off’ and ‘Save’.

• Repeat the same procedure for ‘Menu->Options->Bonus Msgs’

I hope this information is helpful for you and your device. Have a good day!

obrnlori

I have done that and so far so good! I actually didn't have to charge my phone last night! Thank you!

Bogart71

Ok My wife has this phone and we tried turing this feature off. There were to Off buttons for updates and we turned both off and the phone is still coming on looking to do updates? She doesn't want the internet Data plan, so do you have any other suggestions? If we turn the data plan on is there a way to delete this APP?

kramer5150

Hi Adam I just sent you this message via PM...

I am still having pop-up ads and banners from the Daily Scoop ap.

I did follow the "ChristinaB" steps 1 week ago and I got another ad banner yesterday.

I called tech support on the phone and they walked me through the same steps.

If you can not help me today then I will have to return my phone to the store and demand a refund. I have until Monday to return the phone within the 14 day period.

thanks

kramer5150

I called Verizon tech support and the gal performed the following changes to my account number:

-Data block

-Block application download

I told her I dont use this phone for text messaging or anything other than MP3 music and basic telephone functions. I have never sent a text message, and don't ever care to send or receive one... Even the monthly Verizon payment and billing text messages I can do without.

I think I will keep this phone and not pursue a refund, it is a PERFECT phone for me... I will continue working with Verizon tech support.

maandparob

That did not work on my phone, and when I took it to verizon to have them help the man was very irrated that I was back for the second time. He assured me that I would no longer get daily scoop. HA HA HA it is back and I have to charge the phone daily because of it. Surely there is someone with a little intelligence from verizon that knows how to fix it.

kramer5150

Its now been 1 week since my last post, and since having the Verizon tech support perform a "Data Block" and "Block application download" on my account.

-The Daily Scoop messages have stopped reaching my display screen

-The *ANNOYING* Mobile Mail voice and screen message has stopped

-ICity app voice and screen message has stopped

HOWEVER, there is still "something" either inside my phone trying to "reach out", -OR- something outside my phone trying to "reach in". Every once in a while "something" will partially wake my phone from standby mode and illuminate the screen and hard buttons. It only remains lit for ~5 seconds so its enough to prematurely drain the battery, depending on the frequency of occurrence. When I return back to my phone and wake it to make a call it immediately brings up the "Browse and Download" screen... where YES the Daily Scoop app is STILL installed onto my phone.

THIS IS UNACCEPTABLE !!!

VERIZON YOU NEED TO FIX THIS IMMEDIATELY. I have been a Verizon customer for a decade, since the days of GTE mobile-net. It is clear you as a corporation are NOT guiding your tech support teams to alleviate this issue. It is clear you as a corporation don't even care. I do not blame your tech support teams, they ahve been great and very patient. I BLAME VERIZON AS A COMPANY FOR THIS HARAASSMENT.

At this point I am not a happy Verizon customer. I will verbally, and on facebook + twitter deter EVERYONE I know from signing onto a contract with Verizon wireless for the duration of my 2 year contract, until you fix this.

And let me be clear on this... I LIKE THIS PHONE !! It is EXACTLY what I want, feature-wise, and it does get very good battery life... when its not illuminating the screen at random.

obrnlori

You are 100% correct as I see my phone doing the same thing..... I can't believe Verizon has not bothered to correct it....

I was offered a different phone but...I don't want it,,,I want this one..as you say....

Notice how..."management" has nothing to say and this is their own forums!

It is a shame....

supermom

My phone does the same thing. Daily scoop is no longer a problem, but the phone will still activate when it is just sitting there. When I go to make a call or use my phone the browse & download screen is the one that appears. The battery life on this phone for me if I'm lucky is 24 hours & that's if I don't use the phone much during the day. When I called tech support to remove the original problem of daily scoop & bing the tech said no one had this same problem. That was in August of 2011. Now that I've been in the forum I find out a lot of people have the same problems. Verizon you need to figure something out. The reception on this phone is not a good as my old phone either. Very disappointed in this & totally frustrated. Would like some answers or solutions soon please.

smarter

I too am having an issue removing this from my daughters phone and I am not happy. I do not what her phone waking her through the night nor do I want her battery dead because of these ads. I am quite angry that if she needs to call 911 she would not be able to because of a dead phone. After reading the posts I have contacted the FTC to report this problem and suggest others do the same or anyone else you think can help. If this is how we get verizon to stop the app then this is what we need to do. Verizon should also have to reimburse everyone for the data costs they incurred.

47Ronin

Had the same problem with the Scoop. Hate it. At least the annoying Scoop doesn't activate since I turned off both of the previous suggestions. I only have voice and texting activated on my account. All other downloading and SMS is blocked. But I too have the partially lighted display and the "Browse and Download" menu appearing occasionally. What seems to be activating that is the "Backup Assistant" application. I have seen it appear briefly when I open the display. I think that the "B&D" menu just gets hung up from time to time when the "BA" finishes its check/update. Now if my phone would just stop occasionally restarting on its own when I slide it open, touch a button, or view a txt. Got a "new" phone on its way to see if it's just the phone or if it was the software update that occurred on 13 June 2011.

lloyd0549

I just got my Cosmo Touch yesterday and yes I too am now one of the victims of the Daily Scoop pain. Also the one last post that LG is having problems with replicating this issue may have some true basis. My wife had this phone, before it was stolen, and we never had a problem with Daily Scoop, she did not have a data plan, nor myself. This is a major problem and what makes it even more interesting is that Verzion does over the air software updates, not roaming updates, so why can't they just send a software update that removes this piece of junk software.

obrnlori

Haha...wonder that myself..don't kill yourself returning phones...I had 3 returned and exchanged before I just gave up....

unknown

Hi community:

This is a nasty combination of a marketing oopsie mixed with a software glitch. I completely understand your frustration, and here's how you can resolve this problem:

1)Turn off Daily scoop message settings

Launch Daily Scoop
Select ‘Menu->Options->Verizon Msgs’
Choose ‘Off’ and ‘Save’.
Repeat the same procedure for ‘Menu->Options->Bonus Msgs’

2) If that doesn't work, and you'd like to unsubscribe from the Daily Scoop, send an e-mail to Daily Scoop tech support. Note: Data must be unblocked for this part to work. Once you receive word back from the Daily Scoop folks, you can re-block data.

Email vzDailyScoopSupport@mobileposse.com
Be sure to include your phone number

Here's a link for the Daily Scoop FAQs.

Sorry again for this inconvenience. I've had good feedback from customers using either method. If you do follow my steps, please post your findings, successes, and challenges for the community as a follow up.

Edit: Also, if your issue is not caused by the Daily Scoop alerts, and the screen is just randomly lighting up, this is going to be fixed. LG is working on a new software version that will be available. I don't have a timeframe, but I have confirmed it is in the works. New software version will be VN270ZV5.

Thanks,

kramer5150

I did all the above. Nothing has worked.

Phone stil andomly lights up when on standby.

When I press a hard botton it wakes up with the browse and download screen activated. Its impossible to tell at this end, if this is or is not being caused by the daily scoop ap.

Software updates in this industry with no targeted release date are useless.... basically bogus. Not holding my breath on LG coming through with on their end, and I still feel Verizon as a corporation doesn't care. (at the very least they should be given a software release date from their supplier LG).

Opalsboy

I am kinda amazed at this issue. My wife and I both have the Cosmos Touch and have no Daily Scoop issue. I saw this problem with the phone while doing the review before buying. I wanted to be sure I didn't inadverantly download it or activate it. I have seen it on a list somewhere on the phones, but not recently. I am wondering if the software was updated. I have VN270ZV4. I did find the app location on the phone. It is in media center--Browse adn Download--- Get new App;ications. I have and will avoid doing the dl for that problematic feature.

obrnlori

My update has a ZV3 then _T0_ZV4 .. no current ones to add....but still randomly lights up throughout the day. My husband does not have it but I can't back up his addresses without resetting his phone to being brand new.(as per the phone support that tried every way)...and that opens up the potential for the daily scoop and losing the cute emoticons that they decided to delete one day with the updates...

Special

Been there, done that, 100 times, does NOT work!

Special

NOPE, does not work! Maybe for a day or two, then it's back to the frustrating battery drain. This needs to be addressed and taken care of immediately by Verizon. I didn't choose to have this ap on my phone that I PAID money for! I didn't get it free and I'm locked in for 2 more years! This is not right!

ChristinaB_VZW wrote:
Hi White1200c,

I can assist you with the Daily Scoop application. I understand your frustration. Please note that the Daily Scoop is a pre-loaded application, so it cannot be removed. However, if you follow the steps I have outlined below, you will no longer see the phone lighting up and using battery life.

• Launch Daily Scoop
• Select ‘Menu->Options->Verizon Msgs’
• Choose ‘Off’ and ‘Save’.
• Repeat the same procedure for ‘Menu->Options->Bonus Msgs’

I hope this information is helpful for you and your device. Have a good day!

LillianneT

I got my phone in august and the next day the daily scoop kept poping up and other problems started to occur. i brought it back to the store and they tried to get it "fixed" but it didnt work, so i waited a while to see if the subscription would end, but it end. I called after a month of waiting and they did all these things like reprograming my phone, that obviously did not work.. i got kind of mad but it was still okay. After talking to the customer services about three times, they decided to send me a new one to see if their "new" version would help.. but the same problems kept coming up. I called back a week later another three times about the SAME EXACT PROBLEMS!! i talked to the technical support people and they told me to do ALL the same exact things that i did the first time. Later, they too decided to send me a new one with a "new" verison. I am currently on my 3RD phone and i am VERY VERY disappointed about it. THE SAME EXACT PROBLEM IS STILL HAPPENING! I already called customer services once and i am obviously truely **bleep** OFF about this phone. I just feel like not even paying my bills until they do something about it, to me there is no point in paying my portion of the bill, when i am not even happy with my phone or their service. I am thinking about changing plans to T-mobile because i hear that they have the SAME or even better deals with better prices. i like this phone yes, but the problems with it.... its driving me CRAZY!

To anyone out there... read about this phone before getting it.. Even if it is FOR FREE!

phillipdhall

Just adding my HELLO VERIZON?!?

I got Daily Scoop messages turned off, but the phone still lights up throughout the day to display the Get-it-now page.

Today I started receiving randomly firing AUDIBLE advertisements for Mobile Email. This is absolutely UNACCEPTABLE!!! My phone is not a billboard! Turn it off!

Some of us don't have and don't want to spend money for data on our phones. Data is blocked, and will continue to be. This tactic to force all of us into data charges is not being taken lightly!

phillipdhall

And you have a buggy web app. This is the second thread I posted in, both times pushed "Post" only once, and a double post appears. Using IE 9.0.8112....

phillipdhall

And the link located here: http://www.verizonwireless.com/b2c/contact/index.jsp to email Support is broken. Tried IE and Firefox.

unknown

Thanks to the community for posting.

LillianneT I definitely sense your frustration. In order to resolve your issue please PM me your name and mobile telephone number so I can research your account and what options we have for you. Thanks.

stein559

I tried this from the original poster and gave it some time to see if it would actually get rid of the audio messages. I haven't noticed any so far after doing this. "However, in playing with the phone today, I clicked the blue box with 4 dots, I am not sure if that is the menu or what. Anyway, in there I clicked 'Messaging", scroll down to "Settings", then scroll to "Multimedia Auto Receive". I then turned that 'off' as it was on." I still think the haptive (touch feedback) vibration is being engaged on its own when the phone lights up to do whatever its doing but I'm not sure since it happens when im asleep.

momkat

I have been reading all the issues regarding the Daily Scoop app pre-loaded on the LG Cosmos Touch. I am having the same issues. I checked the properties on the app and found the developers. I sent them an email asking for a solution. As soon as I hear from them I'll post my results. If you would like to contact them also here is their info:

Mobile Posse, Inc.

Call or email directly to:

{edited for privacy}

It's possible that together as a large group...w

galfriday62

Isn't is amazing that this problem has been around since April and it is still a problem. I just got my LG Cosmo and like the phone, just not all the junk Apps that keep auto downloading. I do not use a Data package just Text and voice mail. I had to reset my phone to stop the Backup Assistant for updating daily even though I did not change any contacts. We were charged for every Free update. Then after I got rid of Backup Assitant, the Daily Scoop started showing up, again I had to find out how to go into the App and shut it off. Apps should not run automaticly. You should have to actually turn them on, if you don't want them, even Pre-Loaded you should be able to erase them. Why is it taking Verizon so long to solve this, because they want to force you into their expensive Data Package. Just to let you know, if you get a phone with Blue Tooth, transfer your contacts that way, its easy.

obrnlori

amazing how you were edited.......

gqguy

It is amazing that after one year Verizon customers of the LG cosmos touch phone still have problems with their phones. It is a total disgrace that customers have no control over a phone that they own, but have to be under the mercy of Veizon. Verizon has no clue how to stop these "unwanted messages/applications". They do a data block that only sends in more messages. LG tells you that they have never heard of these issues. The whole purpose of these applications is for the companies to make you buy these products even when you do not want them. I have given up on my phone after endless calls to Verizon and LG. Their determination to pocket profits from these unwanted messages has exceeded my will to try to solve the issue. Thank you Verizon and LG customer support for trying to help me out. Looking at the bright side, my phone is always alive, freezes and lights up all the time during the day encouraging me to buy VZ navigator, bing, social crap, daily scoop, etc. Did I mention that it kills the battery life too?

shoelicker

Been following this issue since I got my phone a few months ago and I too have not found any resolve yet but....I just saw this on another forum on the same topic.....there is hope!!

"I just heard that the update to ZV5 should start, POSSIBLY, as early as tonight 11/11/11 ... The general proceedure is to push the update to a few thousand phones, wait a couple of days (Soak) and then push the remainder in the following few days. Updates are generally done in the late afternoon through the night... Watch your phone you should be prompted when it is contacted by Verizon with the update... If you don't accept it, if it's an inconvenient time, you should be able to go to settings on your phone, then Phone info, and finally Software update and "Request" the update be sent again."

ashton00

Thank God I'm not the only one. I have same phone, and the daily scoop comes on even if I have the

phone just laying there. Light comes on phone, and when I pick up to see why, it's that stupid app!!

I too have tried to remoce, and it won't. SO since it keeps coming on my battery is dead more than

alive. HELP!!!!!!!!!!

Davebuff

Good luck with turning off Daily Scoop. A lot of us with LG Cosmos just ignore DScoop and recharge our phone daily. I got my Cosmos Touch the end of Nov '11 and figure it lit the screen up (on/off) 100 times a a day since then (20 times an hour between 10:00 p.m and 3:00 am every day). The screen went into failure more (striped lines began appearing) and I got an exchange yesterday. I did the "turn of Verizon msgs and Other msgs" thing but it made no difference. I did not try AraceliT_VZWSupport method and will do that if the phone on exchange has the DScoop problem. Or I may not. It seems like fun to go in every six weeks for a new phone after the screen fails. This is problem that any teenage hacker could fix but VZW can't. It should be an update on the firmware to remove DScoop. I realize that LG is technically responsible but VZW does sign a contract to approve and buy the phones for resale.

flyboy2000

Same problem on my phone. I also tried what Verizon instructed and like everybody else, did not work. Yet Verizon continues to tell us the same thing.

I have emailed Verizon Customer Support and have had no reply. I just filed a complaint with the FCC. There is no reason Verizon can't find a solution. If the App "glitch" doesn't allow it to be turned off, then Verizon should be able to remove it from our phones. If the FCC doesn't get results, I'll file a complaint with the BBB.

J77, you're right. Those of us without a data plan are being charged for Daily Scoop. Charged or not, it's annoying and blocks cell phone usage.

mysticfantasy

email vzdailyscoopsupport@mobileposse.com tell them ur # ask them to remove u and the name of ur phone info

<<Edited to correct email address >>

Message was edited by: Verizon Moderator

muvotx

Hi all... Just checking back in, only this time using my "My Verizon" account. I was posting previously using that "kramer5150" user ID, but I forgot my password under that username and I don't care to reset it. MODERATORS, please feel free to delete that account entirely.

Just wanted to check back in that my Cosmos touch has been COMPLETELY cured of all spam:

-Daily scoop messages GONE

-Bing audio messages GONE

-Random screen light-up GONE

-Browse & Download screen appearance GONE

My plight started with post number 31, Aug 24, 2011. I followed several procedures to get to this point

ChristinaB solution to disable Daily Scoop ads did not work for me!!!

• Launch Daily Scoop
• Select ‘Menu->Options->Verizon Msgs’
• Choose ‘Off’ and ‘Save’.

• Repeat the same procedure for ‘Menu->Options->Bonus Msgs’

I called Verizon tech support and the gal performed the following changes to my account number, to finally once and for all KILL Daily scoop ads:

-Data block

-Block application download

Solution to stop Mobile Mail and City ID spam:

I had to call Verizon customer service and had them TURN OFF all text / spam messages from ANYONE not on my contact list (which at this point is only 7 close family members). I am still however exposed to Verizon text messages for billing statements, which has so far been OK.

Solution to stop random screen lighting and Browse & Download screen appearances:

On Nov 24, 2011 I downloaded the latest firmware version at that time: VN270ZV5. It is now May 17, 2012 and I have not had ONE incident of random screen lighting or browse & download. I now have FW version VN270ZV6 and am satisfied with the performance of this phone.

FAST FORWARD to today (5-17-12)... 2 days ago I added an unlimited text plan for an additional $10/mo. I am concerned that I may have re-opened the door to more unwanted spam, but I remain optimistic. I will post back my results.... but so far I am completely satisfied with this phone. I do not know EXACTLY what steps above fixed EXACTLY which problem I was suffering, but I do know the CUMULATIVE affect has completely solved my problems. The phone now is exactly what it should have been all along... a basic text-messaging platform. Battery life overall remains OUTSTANDING. I can go about 1-1.5 weeks on a single charge with maybe a few calls and few txt message exchanges. If its just on stand-by most of the time I can go almost 1.5-2 weeks between charges. OUTSTANDING overall... but it has taken a LOT of effort to get to this point.

mysticfantasy

i got my phone fix i hope u need to do the updates in settings and then phone info the software update it will fix the issusesit just came out verizon informed me

LinnyJ

The email address given is incorrect. I tried "mobile" instead of moble and my message went through. Hopefully this will resolve my problem. Had to contemplate to figure out what "ur #" meant - wish people would be more specific for those of us who don't text.

Update: Sent the email yesterday and got a reply today. They said they completely disabled it (even though the app icon will remain) and I should not have any further problems! Yipee!

ihatethisphone2

I sent about 10 messages to mobileposse before they responded. I'd encourage everyone to send customer service lots of annoying messages because Verizon doesn't seem to understand what spam is.