System Outage in Southern Colorado

mrjdsmith

"I still CAN NOT hear you NOW!!!!"

 

So... Once again, Verizon, the "America's Most Reliable Network" has "tower issues" that have affected Southern Colorado. Being in the San Luis Valley and having not having many cellular service choices. This is not acceptable especially for people that do not have landlines anymore...

 

It would be beneficial if Verizon would at least have an alert/notification system on the website, so that we, the customers, would not have to call in and be on hold for 5-8mins just to hear that Verizon is having "elevated issues in your area."

 

Come on.. A simple alert/notification web page just to allow individuals to know what is going on and hopefully the customers frustration could be lessened.  Where now this is the second time the voice services are down in just a few weeks.  This is totally unacceptable.

 

This frustration has caused me to wonder how is Verizon the "America's Most Reliable Network" and if they are what are they going to do about "Customers" frustration level.

 

Thanks for reading the Rant...

 

Jerry Smith

mmurra

Hi, I just wanted you to know that I appreciate your remarks here.. I am in wyoming and I too am without service.. I have an elderly mom that lives about 356 miles from me and the only phone she has is a cell phone.(verizon that I bought her) I am worried sick about her not bing able to call if she needed to .. she has been working outside and has those fragile bone ya know?? My nephew who also has a verizon phone is god knows where but I am sure he is without service as well and cant call for emergencies... then of course my husband works for the usda out in the field.. the cell is hi only way to communicate with me on when he is home, if he has to travel for the day...etc. To top it off we have been having severe weather warnings and watches.. I set our phones up to keep us informed better (at least get my husband out of the field in time)

I am not happy with this service, we were not told right away...and I also think we should all be refunded the daily rate for the phone outage or be granted quite a few minutes to use for the next couple of months. when/if it ever works again

I am seirously considering changing the service to another company that is more reliable/friendly... Living in Wyoming we do not have much of a choice but there is that "union" telephone service. I think they would love to get the business??!! I spend a TON of money on the phones I have  now so if you have a way to notify us when it is fixed please put me on the list.

I would like to also request that a place on the verizon web site have an availability map for current service or a way to notify all of us when it if fixed at least?!!

 

sincerely, mary

 

{edited for privacy}