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Samsung Continuum Official upgrade?

I was wondering if anyone knows when Android 2.2, aka Froyo, will be released for the Samsung Continuum?

I've read that this is the only phone Verizon has that doesn't have android 2.2 or higher, which is very frustrating since they told me when i bought it in January that Froyo would be coming out that month for it. That was not the case, which is false advertising.

I know there is an unofficial version, and I know Samsung released the update for the Continuum to Verizon but when will they distribute it?

Comments

Wildman

Since Samsung never had a good history of releasing updates, on schedule or not.... I really wont blame Verizon for the hold up all together...

JayPeriod

I do blame Verizon. The update has been out there "unofficially" for over two months now. All we are getting are canned responses from Verizon that basically say, "Shut up," when you read between the lines. Verizon is trying to sell off their remaining stock on this phone so they can officially be done with it. I wouldn't hold my breath, prydek. There is no official update coming from Verizon. I would think the best we can hope for would be if Samsung would release it to keep from making people so mad that they would never buy from them again. I also smell a possible lawsuit for advertising fraud. Verizon sold car and home docks for the Continuum that require 2.2 to fully function. That should be enough to constitute full faith that an update would be coming. I usually don't get in on class actions, but that's one I might just jump on. We were lied to, and continue to be lied to. Verizon should be held accountable. They are placing profits over customer satisfaction.

maryl

I do think it sucks for VZW not to have updated the Continuum. It took them forever to update the Fascinate, and when they did update the phone a number of customers had problems with their phones. Maybe that is why they are afraid to update the phone because of all the problems the Fascinate had.

Triplescrew

I'd rather have problems with 2.2 than to continue to have the problems I'm having with 2.1.

JayPeriod

Here's a kicker; it is my understanding the Ice Cream Sandwich is coming out tomorrow. That will officially put this phone THREE updates behind. THREE. With more and more apps upgrading to require 2.2 minimum, I suspect they will soon require 2.3 or the new 4.0. Before long, this phone won't even make a good paperweight. Bet they won't remove the data requirement, though, will they. Nope, dollars are all they care about, not customer satisfaction.

Alchemicangel25

I hate that even the apps that I DO have on my phone are now required 2.2 minimum. I've already talked to the Samsung marketing department and they HAVE released the 2.2 for the continuum, but it's VERIZON that won't release it, that's why the XDA devs have the 2.2 now. It's still listed as Samsung, and since this phone is Verizon, it's not considered "official"

Tidbits

JayPeriod wrote:
Here's a kicker; it is my understanding the Ice Cream Sandwich is coming out tomorrow. That will officially put this phone THREE updates behind. THREE. With more and more apps upgrading to require 2.2 minimum, I suspect they will soon require 2.3 or the new 4.0. Before long, this phone won't even make a good paperweight. Bet they won't remove the data requirement, though, will they. Nope, dollars are all they care about, not customer satisfaction.
Nope... ICS won't come out till December. No manufacturer can do a thing without the SOURCE CODE. Google won't release the SOURCE CODE until about a month AFTER their DEVELOPER device(Galaxy Nexus) has some face time.

Triplescrew

Alchemicangel25 wrote:
I hate that even the apps that I DO have on my phone are now required 2.2 minimum. I've already talked to the Samsung marketing department and they HAVE released the 2.2 for the continuum, but it's VERIZON that won't release it, that's why the XDA devs have the 2.2 now. It's still listed as Samsung, and since this phone is Verizon, it's not considered "official"

That is....discouraging.

Alchemicangel25

Very discouraging when I've heard the same thing that everyone else on these forums have said - Verizon customer service rep at store - "The upgrade to 2.2 is coming soon. Buy the home dock and when you plug it in, and the upgrade is available, it'll pop up." Yeah, well the thing about the rep that sold me the phone is that he has the same phone and he's getting PO'd at the company too. Hah! Their own employees saying the same thing we are, BUT they can change their phones out any time they want with the employee discount, and now they don't have the "New every 2" or the "Early Bird" upgrade things anymore. And yes, I bought the insurance. And yes, my phone freezes up at least 3 times a day where I have to take out the battery and turn it back on. I'm totally doing my homework on my next phone purchase for sure this time. But now I can't do any of my online classes because it says "Minimum requirement for Android needed is 2.2" :womanmad:

johnbg1976

Has anyone tried asking Verizon for a refund on the phone or maybe an early upgrade to a new phone? It's pretty clear that alot of people (myself included) were duped into purchasing what is now a slow, obsolete phone.

When I finally decided to get one of these last year, the only reservation I had was the fact that it shipped with 2.1. But, reading multiple statements assuring consumers that 2.2 was on its way, I went ahead used my upgrade to get the Continuum. Now I am stuck with this thing for two years (I'm not about to drop a few hundred on a new phone). If it weren't such a relatively small amount of money at issue, I would seriously consider a civil action for misrepresentation.

So, if they are really going to withold 2.2, I say the least they can do is give us our money back (well, upgrade in my case).

Anyone try anything like this?

mlaubers

The only recourse that Continuum owners have is to file complaints with the proper agencies.

The Better Business Bureau

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

The FCC

http://esupport.fcc.gov/complaints.htm?id

mlaubers

I also blame Verizon. They are the ones that sold me this phone, not Samsung, and they are the ones that need to support it.

The only recourse that Continuum owners have is to file complaints with the proper agencies.

The Better Business Bureau

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

The FCC

http://esupport.fcc.gov/complaints.htm?id

mrd1

Very VERY upset about this too. Have Continuum and was promised upgrade "very soon" when I bought the phone last NOVEMBER. I have contacted Samsung and Verizon Wireless several times regarding this matter. Purchased 2 desk chargers in anticipation, now they are limited to only a charger. Getting more furious that now several apps require 2.2 minimum. I think all owners of this phone should demand money back on phone and accessories requiring the 2.2 upgrade, or VZW should push out the upgrade. Of course, no reply from VZW regarding this. They are leaving Continuum CUSTOMERS high and dry. Perhaps when I renew all my phones, I will consider another carrier. Really tired of getting strung along then ignored with this update. I see I am not alone..

piccpete

Come on, folks... lets be honest.

We are totally wasting our breath and our time. It matters not to whom we complains... There will NOT be an upgrade released for our Continuums.

Because of the ticker (which I love), it is twice the amount of programming.

They will not TELL us that we won't get it. They (Samsung, AND Verizon) just want us to spend mega bucks and get a new phone. :smileymad:

JayPeriod

Well, I have news for Verizon and Samsung, the megabucks I'll spend is moving to another carrier and getting an iPhone. I'm seriously done with both of them.

JayPeriod

Samsung Galaxy S Support on Twitter is @GalaxySSupport. They answer questions via tweet. Might be interesting if their feed were to receive several tweets. Might let them know there are many of us who want answers.

JayPeriod

The Fascinate has officially updated to GB today. I almost chose the Fascinate when buying this phone. Guess I made the wrong choice. Well, time to root the phone. If I brick it, I'll send the broken pieces to Samsung and Verizon to show them what the phone is worth.

CDarnell

Oh yes, I have been down that road and it is messy and ultimately unsatisfying.

I called my local store and the girl who answered told me that they could apply the update in the store if I couldn't get it over the air. Fine, great.

I go to the store, get handed off to someone who proceeds to play around with the phone (it doesn't freeze for *him* of course, just when I'm trying to do things like check my email or answer a call), and tells me that if I can't get the 2.2 update over the air there's nothing he can do. I was told incorrectly over the phone. He also tells me that I can't get an upgrade, I can't trade in my phone for a similarly priced model, and I'm essentially stuck. Unless of course I want to pay full price. I almost threw the phone in his face.

I sent a message through the verizonwireless.com website, because honestly I've always had better service from them than in *any* local store *ever*.

I received a call from a customer service rep, she was very nice, very understanding and appalled at the treatment I'd received in the store. She took the time to explain all of my options, and I couldn't really yell at her because she was at least trying to understand the situation.

Unfortunately, I'm still not allowed to trade in the current phones for a discounted phone, or get my upgrade early, or anything like that. These are my options:

1. Since I'm still under manufacturer warranty, they'll let me get replacement Continuums (my husband has one as well) to see if that will fix the problem. (I highly doubt it).

2. I can purchase an unlocked phone off of ebay, craigslist, wherever and have it activated at a Verizon store.

3. I can purchase a phone from Verizon at an unsubsidized rate, or buy a refurbished phone they sell from the site.

4. I can go back to my Motorola Droid (the original) which *did* update to 2.2 although it has many other issues, and is still incompatible with many of the apps I want.

No information however on if the Continuum would *ever* update on its own.

I have been a customer of Verizon's since 1999, this is the absolute worst phone I've ever gotten from them. I'm still highly disappointed that I can't get some kind of discount or trade because this phone really is terrible on 2.1. The best case scenario I can think of is go back to the Droids, do the Trade-in program through Verizon's site and use the pittance I'll get from them towards newer phones. But *that* hassle seems not at all worth it.

So that was my attempt, has anyone else had *any* luck?

WraithTDK

CDarnell wrote:
Oh yes, I have been down that road and it is messy and ultimately unsatisfying.

I called my local store and the girl who answered told me that they could apply the update in the store if I couldn't get it over the air. Fine, great.

I go to the store, get handed off to someone who proceeds to play around with the phone (it doesn't freeze for *him* of course, just when I'm trying to do things like check my email or answer a call), and tells me that if I can't get the 2.2 update over the air there's nothing he can do. I was told incorrectly over the phone. He also tells me that I can't get an upgrade, I can't trade in my phone for a similarly priced model, and I'm essentially stuck. Unless of course I want to pay full price. I almost threw the phone in his face.

I sent a message through the verizonwireless.com website, because honestly I've always had better service from them than in *any* local store *ever*.

I received a call from a customer service rep, she was very nice, very understanding and appalled at the treatment I'd received in the store. She took the time to explain all of my options, and I couldn't really yell at her because she was at least trying to understand the situation.

Unfortunately, I'm still not allowed to trade in the current phones for a discounted phone, or get my upgrade early, or anything like that. These are my options:

1. Since I'm still under manufacturer warranty, they'll let me get replacement Continuums (my husband has one as well) to see if that will fix the problem. (I highly doubt it).

2. I can purchase an unlocked phone off of ebay, craigslist, wherever and have it activated at a Verizon store.

3. I can purchase a phone from Verizon at an unsubsidized rate, or buy a refurbished phone they sell from the site.

4. I can go back to my Motorola Droid (the original) which *did* update to 2.2 although it has many other issues, and is still incompatible with many of the apps I want.

No information however on if the Continuum would *ever* update on its own.

I have been a customer of Verizon's since 1999, this is the absolute worst phone I've ever gotten from them. I'm still highly disappointed that I can't get some kind of discount or trade because this phone really is terrible on 2.1. The best case scenario I can think of is go back to the Droids, do the Trade-in program through Verizon's site and use the pittance I'll get from them towards newer phones. But *that* hassle seems not at all worth it.

So that was my attempt, has anyone else had *any* luck?

I feel your pain. I've had so many **bleep** incidents with customer support (in general, I'm not singling out Verizon here, it seems like competency from people who interact with customers is a thing of the past, I blame the fact that once upon a time, people were trained to know the products they support, as opposed to know where they're trained in how to type what you say into a computer and read back what comes up on the screen) that I'm currently investigating the best way to record phone coversations, so when I get the inevitable contradictory response, I've not only got proof of what I've been told, I've got something to post on the internet.

Nothing gets results quite like a little public embarassment.

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