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Account Manager issues

Cowboynm

I have a single phone account in which my daughter will be using now for her cell phone. I will remain as the account owner, but she will be paying the bills. I tried to add her online as an Account Manager, but I can only add her name...not a cell phone number nor an email address, There are no drop down menus or anything of that nature to add the information. Is there an issue with that aspect of the Services or could it possibly be my browser? I am using windows Internet 8.

Thanks,

Bob

Comments

Verizon_Support

Hi Cowboynm,

I understand your concerns regarding account managers information. When you add an account manager you can only designate a phone number that is part of your account; since you have only one line you can only select the one number on the account. Once you select the number you will be able to enter an email address. If you continue to experience difficulties adding your daughter as an account manager please follow me and send me a direct message with your full name and account information and I will reach out to you to assist you.

AntonioC_VZWSupport

Follow us on Twitter at www.twitter.com/VZWSupport

Cowboynm

Hi Antonio,

Thank you for your response. I think there was a minor mis-understanding from my post in that I can add my daughter as an account manager. But no option is given to assign a phone number to her. This is where I am unsure as to whether it is a problem with the web browser I am using (Internet Explorer 8) or an issue with the Account Manager web page.

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