Dear Verizon,
I've always been a fellow advocate of your products, and services. Whats not to love about getting cell phone coverage out in the country, and 3g almost anywhere? I do however work at another cell phone company, I just don't get coverage where I live with that particular company. Paying extras no problem while I'm in school, I need the internet to keep updated and email teachers. However, I do know what I'm talking about, and when I walk into a business and can already tell you I know more about your business and how things are ran, we have problems.As inadequate as the Rep was, its mind boggling how nothing is there fault, or were they willing to help me out.
I went into the the store and asked when my contract was up on my line so i could port out my fathers line, because I get a discount where I work there no reason not to use it for him. They said his line was already out of contract, and tried to get him into a new 2 year agreement. A little over three weeks go by and i get a 70$ early termination fee. This would of been no big deal if they would of told me I was still in contract, matter of fact I don't think I would of broken the contract. The real problem is when I confronted them about the situation that happen they acted as if it was all my fault, and i shouldn't of ported my number out, which has no effect on the account if your already out of contract. So its now 210$ to cancel my line with Verizon, which I will be doing regardless if they took off the charges or not. So 6 loyal years have now ended because of how minuscule there customer service has made me feel, and poor customer service is handled. When no one has answers to your problem and tell you to call 611, and then 611 tells you to go to the store; I'm out. Goodbye
Verizon doesnt care now matter how long youve been with them
-- kyle b <<Full name edited to comply with >>
Message was edited by: Verizon Moderator
