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Question about insurance/Replacement phone

Jaegurx

So, if my phone happened to fall out of my pocket from about ten feet up, and crack into a few pieces... do I have to get the same phone through my insurance, or can I take a different one at the same or lower value? Note that I'm not eligible for an upgrade, and would really not like to get the same phone I have now. (I currently have the rezound, and though I didn't drop it on purpose, having to charge the battery three times a day made me want to smash it at times.)

Comments

drunkensellphone

Usually you have to replace the device with the same kind, but I have helped customers get a different type of phone so I'm positive it can be done.

Jaegurx

How likely is someone to help me? Does it just depend on who I go to, and how their day is going?

drunkensellphone

Ya pretty much. You are making an employee go out of their way to hook you up with a different phone. They have to put in a lot of extra effort to help you get a different phone so best course of action is to be super nice to them and tell them how much you appreciate whatever you can do for them. If they don't budge just say you'll have to call back later and then talk to someone else. It's not really that hard to get a alternate replacement though... Seriously you just have to be nice and they'll usually hook it up.

Jaegurx

So far the nice thing hasn't paid off =/. One person I talked to in CS said that it would have to be the same phone, so I spoke with someone at a retail store and he said I'd have to call the insurance company and ask them, so I did that but the lady I spoke to said that I could only replace the phone with a different type if mine was out of stock. Oh well, I still have my Droid X I suppose, lol.

Verizon_Support

Jaegurx, I just recently dropped my phone and had to have it replaced through the insurance so I know how you’re feeling. Having your phone broken is never a good time.

When having your phone replaced through the insurance it will be replaced with the same model phone. If your model is not available then they will exchange with a model of equal or lesser value and will provide you the options. Visit bit.ly/07CrqPK for more details.

I trust this has fully addressed your concern.

John B

Follow us on Twitter @VZWSupport

rcschnoor

Actually, the contract states:

"The replacement device may be a new or reconditioned device of equal or comparable value to the Product."

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