Child Item

Site Totals

61209 Questions Answered 267 Categories

Can ANYBODY help me please?

I am so very upset right now. I have been going over this page for hours, trying to talk to someone from Verizon. My phone has been shut off and cant get through to anyone with 611. I have a baby at home and need to speak with someone about getting phone turned back on, and issues I am having with phone/service/payment. I emailed on contact page, where I was told I could speak with someone 24/7. I CAN NOT find anywhere that I can speak to someone, dont know how to use this site, and finally figured out how to post on here after about an hour of trying to figure it out. The phone, computer and everything else is about to go out the window, and I would sincerely appreciate any help. I need to speak with someone in customer service I believe? Who knows... not me, thats for sure!

Edited for content as required by the Terms of Service.

Message was edited by: Admin Moderator

Comments

SydneyK

Customer service is only open until 11 p.m. EST. Interestingly, when I went to the Site Map page by clicking the link at the bottom left, a chat box opened up. I think that is hit or miss ... it only pops up when someone's available. It was a sales rep though, so I'm not sure whether that person can help at this late hour.

Otherwise, your options are to try calling *611 in the morning, or drive to a store tomorrow. Good luck!

Verizon_Support

mamatolittle,

I'm sorry to see that you are upset. Our customer service line is available 24/7 for immediate assistance at *611 on your mobile phone or 1-800-922-0204 from any other phone. If the line has been shut off/suspended because of a past due balance, when you dial *611, it will likely route to our Financial team for your assistance. I can also assist with any concerns you are having, but keep in mind the fastest response will be from our customer service team at the number I provided. You can find all of our contact info on our website too: vzw.com/contactus.

Thank you!

AdamE_VZW

Follow us on Twitter @VZWSupport

SydneyK

24/7? Is that a recent change? The Contact Us page still says 11 pm.

unknown

SydneyK wrote:
24/7? Is that a recent change? The Contact Us page still says 11 pm.

I think that is for web chat. I know friends that have called after 11 pm EDT and spoke to a customer rep.

I always thought they were 24/7 then again I never need the service department

tikibar1

Not sure why you responded to a thread that's almost 17 months old, but ... Verizon Customer Support isn't open 24/7 ... hours vary depending on whether you contact them via chat, social media, or phone. Details are provided in the Contact Us link at the top of the page.

Child Item