In this age of squeezing more 'revenue' from a flat lined customer base, we are subjected to an never ending onslaught of new fees and evolving pricing structures. While we, the workaday Joes and Janes who comprise the herd of 'cashcowdom' (otherwise known as subscriber base), struggle to maintain even a remote semblance of our former lives in a stagnant economy, the major corporations charge fast forward in ever increasing profits. Gone are the days when VZ (or any multinational) can just squeak in a surcharge and we just let it slide without notice. We all know they have done it before, sometimes successfully, sometimes not, and they will continue to do it.It's in the corporate DNA, they cannot help it. Out sourcing customer service is another way to increase revenue, and the ONLY positive thing I have to say about the VZ version of third party CS is that it is based in the continental US. The people speek good English, but are less proficient in providing accurate and timely answers. Always ask for 'certified' VZ employees sitting in a VZ building who collect a check from VZ (courtesy of you and me BTW). Whether or not you get good answers even with that caveat, can only be determined by calling 3 (yes 3) times whatever answers you get that match (best 2 out of 3) is likely to be true. People,it's our fault,we let this happen, so get proactive, make them realize we will only stand for truth even if they don't give it to us, we will obtain it by perseverence. GIVING UP IN FRUSTRATION IS NOT AN OPTION. DON'T ALLOW THEM TO KEEP YOU ON HOLD, BE FIRM, BUT FAIR, IT'S A MATTER OF FORTITUDE, TAKE NAMES AT THE BEGINNING OF THE CALL AND RECORD THE CALL CENTER LOCATION. ASK FOR SUPERVISORS WHEN ILL TREATED AND NEVER ACCEPT WHAT YOU KNOW TO BE UNTRUE OR UNFAIR.
