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Disgusted by Verizon's new share everything plans

Lyondellic

I just want to add my dismay over the new shared data plans to the chorus of other formerly loyal Verizon customers here. I have been with Verizon for just over one year and have a grandfathered unlimited data plan. I have never paid my bill late and consider myself to be a model customer. During my year with Verizon, I have seen a failed attempt to impose a $2 'convenience' fee for paying my bill online. I have also seen a $30 fee added for device upgrades. Then there was the February 2012 change in the customer agreement that does not limit so-called 'Network Optimization' to 3G devices, which also allows throttling (let's call it what it is) during the current and NEXT billing cycles. Verizon seems to have no issues with someone getting full 4G LTE speed, as long as they pay for it by the GB, but apparently feel that those of us with unlimited data plans should be considered data hogs that can be slowed down into billing cycle that has not even started. So network optimization in Verizon-speak means freeing up bandwidth for their pay by the GB customers by throttling customers with grandfathered unlimited data plans that are using their devices in a manner that is consistent with their agreements! Finally, we are told about the cries for family shared-data plans. I figured Verizon might do something that would make it attractive for me to move into a tiered data plan, boy was I ever wrong.

Now Verizon wants to charge $40 per smartphone to actually use the shared-data plans! So, for someone who is paying ~$87 per month for a smartphone with unlimited data, the cost per month will now be somewhere around $120 for the 6GB plan! How are these plans a good thing for either new or existing customers?!? I was considering paying full price to upgrade to a Galaxy Nexus in order to keep my unlimited data plan, but I have changed my mind. I can order the Galaxy Nexus from Google for $399 and use a prepaid, no-contract plan from T-Mobile plan that provides me with 100 minutes, unlimited text messaging and 5GB of data at 4G speeds for $30 month. Since I do not make a lot of calls on my phone, why would I want to continue to pay Verizon $87 per month without subsidized device upgrades, which would move me into a $120 month plan?

So I look at this as a simple lesson in economics. I can pay the ETF, but a GNex and still come out ahead by moving to T-Mobile. The beauty of this is that I will also be taking money away from Verizon, as they clearly want to treat me like a second-class customer that needs to fork over more of my money. So I will vote with my dollars and send a clear message to Verizon that their conduct is unacceptable. I encourage others here to consider doing the same. Your speed may not be blazing fast with T-Mobile, but neither will be the speed that money flies out of your wallet or purse. My .02 cents!

Comments

ClauddvonMauddiv

I am in full agreement. I've been a Verizon customer for over 10 years now...and I feel shafted by this new plan. We were promised we'd NEVER have to worry about losing our Unlimited plans and yet here we are...about to lose them unless we are prepared to dish out $500 - $800 cash with no discounts for new phones, and yes, this is intentional because Verizon KNOWS that we lowly second class, model, never late paying consumers don't have this money just lying around, so although some may be able to just purchase their phones, Verizon is counting on the vast majority of their customers not being able to afford to buy them outright. I am disgusted by this and I also plan to drop my family plan/phones and everything once our contract ends in October. I'll probably do exactly what you've indicated above and save my family $50 - $100/month.

Thanks Verizon, for screwing over your loyal customer base. I, too, will vote with my dollars. Shame on you, GREEDY CORPORATE FAT CATS. It's never enough for you...you always want to milk us for more.

I'm ashamed of you and will be voting with my dollars. Please join in voting with your dollars also to show Verizon that they've gone too far this time.

lewisr13

ClauddvonMauddiv wrote:
I also plan to drop my family plan/phones and everything once our contract ends in October.

Just be sure ALL of your contracts end in October.

Derek32880

I'd asked a sales rep WHY they started doing this $30 upgrade fee the 1st thing out of her mouth after doing so was "other companies have been doing this for years" other "customers" have been running the bills up getting early termination fees and not paying there bills too wonder if Verizon CEO's would be happy with everyone of there customers started doing that then saying "other customers have been doing it for years" don't think they would say oh well then if everyone else is doing it that's ok then..... do you? LOL

mikrocell

I have to agree with Lyondellic, my Droid connects at work and home via Wifi, I don't need lots of GB/month. I'm a power user on my Droid but I never exceed 1 GB in a month. I think Verizon has missed the boat by not offering an economy form of the shared data plan.

I was hoping the shared plan would allow me to justify a Droid for my wife. Instead, I'm taking my Droid and four basic phones off of Verizon and over to T-mobile.

Verizon will soon learn that their profit on my account, when multiplied by ZERO phones is nothing, which is exactly what options they are offering me as a customer, NOTHING...

commonsense101

the only thing is you wont have lte service, and after 2 gigs you will be limited on tmobile.. but please, enjoy

Derek32880

but the thing about T-mobile u don't get overages if you go over just slowed down to a crawl however they also have a 5gb plan

lewisr13

If there's no coverage then it's slower than a crawl, even if you have 5gb.

soulstice_x

Look, while I understand every company needs to turn a profit, this move with the family share plan is excessive. The prices on Gb's are unrealistic as I can guarantee that 1Gb does not cost $50. How is it that 5 use to cost $50 (look at broadband card plans) and now it's down to one. I don't think Verizon understands that there are many people who would be uncomfortable paying prices that approach that of monthly payments for a used car. I for one will get a VOIP service for home and then a couple of prepaid phones for the cars for emergency.

There was a time when we didn't need to be so connected and we survived. This move is the last straw for me and I'll be taking my business elsewhere.

marienabend

They keep saying this is supposed to save large families money, but my family of 5 will see a $50 monthly increase if we switch to shared data (We currently pay 214, it would be 248 under the new plan). If I upgrade two lines on my plans to smartphones like I want to do, we'll still see an increase than if we just used the old plan (under the old plan it would cost 273 for 4 smartphones with 6gb of data+ 1 unlimited data plan, and it would be 277 for only 6gb between 4 phones on the new plan).

PJNC284

You can't really say that 1GB costs $50. That $50 includes unlimited talk/text+hotspot. Compare that to the current Nationwide unlimited talk/text and that's where the savings come in. New plans are really only a cost saver for heavy minute/low data users.

soulstice_x

What you forget is the line access charge. For example, I would be going from $9 to $40 for my iPhone and then adding the $50 which says that it's for 1Gb of data. Something is really wrong when access increases by 5 times more and the same can be said about data. A comparison reveals,

1400 $69.95 for iPhone - I would consider this "unlimited" since it has any mobile and friends and family. Probably paying too much considering my usage.

Unlimited text - free with many apps on the iPhone

Unlimited data - $30 a month

The interesting part is that for data, I never really go above 2Gb. I stream a lot of music and this month usage came to 1.4Gb. Also, I've also used approx 350 minutes of voice and rarely if ever text, since e-mail is my preferred text communication.

Let's look at what these plans truly are, a rate increase. VZW has sent a strong message that they are only focused on their shareholders. They forgot that we the consumers matter and I'm sure that we will vote with our wallets. Like I said I love the coverage and service, but the price is leaving me with a bitter taste.

marienabend

Uh, no. The $40 line charge you pay for your cell phone includes unlimited talk/text. Then in addition to that you pay $50 for 1GB+hotspot. That's ridiculous. So, unlimited talk/text+hotspot+1gb data=$90.

lewisr13

So stay with what you have.

PJNC284

marienabend wrote:
Uh, no. The $40 line charge you pay for your cell phone includes unlimited talk/text. Then in addition to that you pay $50 for 1GB+hotspot. That's ridiculous. So, unlimited talk/text+hotspot+1gb data=$90.

That's not the way it's set up. The line access charge is just that, a line access charge for a device to have access to the pooled minutes, text and data. Kind of like the $9.99 access charge currently. It's similar to the Connect plans verizon removed a while back.

mariek102

I have nick-named this the "Share Everything In Your Wallet With Verizon" plan.

Lyondellic

I have never used more minutes than my current plans allows, nor have I

sent more than a few hundred text messages per billing cycle. With that

being said, however, I do like to surf the Internet and watch videos on

YouTube. Verizon clearly offers a good product, which is the main reason I

chose them to be my carrier last year. They have lost a lot of credibility

with the latest round of changes, which clearly demonstrate a lack of

customer focus (IMHO).

Case in point:

When I entered into an agreement with Verizon, one of the main selling

points for me was unlimited data. I was not then, nor am I now, interested

in unlimited phone minutes or text messages. Frankly, if these items were

my primary concern, I may have chosen a lower-cost carrier last

year. Verizon in its infinite wisdom decided to curtail unlimited data

plans approximately two months into my contract. I was thankful for

becoming a customer before this took place, and for having 22 months

remaining on my agreement.

Since then Verizon has:

1) Attempted to impost a $2 'convenience' fee for customers wishing to pay

their bills online.

2) Implemented $30 fee to upgrade devices

3) Asserted that the top 5% of 'data hogs' were causing problems for

everyone else, when these same folks were really just using their devices

in a manner consistent with the terms of their agreement with Verizon.

4) Utilized 'network optimization' to slow down heavy data users during the

current and NEXT billing cycles! Yes, you read that correctly, a billing

cycle that had not yet started!

5) Never let me know how they determine who the top 5% of data users are. I

surmise that those who pay for data by the GB will never be classified as

the top 5% of data users, which means that they will not be subject to

so-called 'network optimization' (aka Throttling). This disturbs me on many

levels, as it seems to imply that someone paying for data by the GB should

take priority over folks like me who have unlimited data plans. Keep in

mind that my agreement for unlimited data is still in effect, so I am using

my device in a manner that is consistent with my agreement. For you

naysayers out there, I have used 10GB just one time during the 12 months I

have been a Verizon customer.

6) Will end grandfathered unlimited data plans if a customer opts for a

subsidized device upgrade after June 28th. This means that I cannot upgrade

my device in January 2013 without entering into a new contract that will

transition me into a tiered data plan. A comparable plan for me will cost

$120 per month, versus the $87 per month that I currently pay.

7) Told customers that they can pay the full retail cost for a device and

keep their unlimited data plans. Keep in mind that the cost of subsidized

device upgrades is built into Verizon's data/text/calling plans, which

means that I will end up paying more whether I keep my existing device or

pay the full cost for a new device.

Does anything above demonstrate that Verizon is customer focused???

budone

marienabend wrote:
They keep saying this is supposed to save large families money, but my family of 5 will see a $50 monthly increase if we switch to shared data

I do not believe they ever said it would save money. (They are not in business to save people money) They said people wanted shared data and now apparently unlimited minutes and messaging also.

lewisr13

6 out of 7 of your cases do not apply to the majority of their user base.

Source::JMSU

Rovervicb

Verizion has lost its mind. after 20 years if I could walk away today I would Sadly I would have to sell my first born to pay the fees that that would require.

marienabend

That is true. This is what people wanted, but they did it in a way were very few people will actually benefit, so why switch? Just because I want shared data doesn't mean I'm willing to pay $50 more for it because it's "convenient".

angelshaven

Ok...I'm concerned and confused! Verizon's changes always confuses me. I am the bill carrier and I pay the bills and I need to know what this will do to me without calling the unintelligible folks that will confuse me even further! I have 3 smartphones currently on the 1400 minute plan with unlimited data and 2 verizon netbooks with each 5gb plans. I currently pay $350 monthly. What will this do to me? Can anyone explain?

lewisr13

You don't have to switch so nothing changes. The only thing going forward is if you want to upgrade one of your smartphones with unlimited data at a discounted price you will lose the unlimited data. You then will be forced to choose a teired data plan, not the share everything plan.

angelshaven

OMG REALLY??? I finally have something that Verizon is doing that DOESNT affect me? So, say for instance, if I had a "dumb-phone" and wanted to upgrade to a smartphone, this would then apply to me?

lewisr13

PJNC284

angelshaven wrote:
Ok...I'm concerned and confused! Verizon's changes always confuses me. I am the bill carrier and I pay the bills and I need to know what this will do to me without calling the unintelligible folks that will confuse me even further! I have 3 smartphones currently on the 1400 minute plan with unlimited data and 2 verizon netbooks with each 5gb plans. I currently pay $350 monthly. What will this do to me? Can anyone explain?

There's a few options depending on how much data you use.

1. If the smartphones stay under 2 GB, you could just get the individual 2GB tiered plan when you upgrade and your bill would be the same.

2. 10GB Share Everything with 3 smartphones and 2 netbooks would be $260 before taxes/fees and insurance. ($100 for the 10GB to be shared, $40 for each smartphone and $20 for each netbook). All devices would share the 10GB and you can add 2GB more for $10 so you could probably get 16GB shared and stay under what you pay now. What helps here is that once the netbooks are out of contract, you can cancel those and use the shared hotspot from your smartphones which would instantly save you $40/month.

3. Have the smartphones on a Share Everything plan and the netbooks on their own 10GB or less data only share plan. That one is a little more complicated without knowing your data usage.

angelshaven

Between hubby and I and our 2 laptops we use 5gb a month or less! But the teenager is another story. He blows his gb usage out of the water!

QuietStormzx9

I do enjoy my Verizon services but I must say they don't have a good business model going here. I believe they have more unsatisfied customers right now than ever. It does seem they are operating under greed and not customer service/loyalty. The $30 upgrade fee, if they marketed this that other companies still have it they dont they could probably gain more market share in each state. In sales and retail you cant worry about what the next company is doing, you have to focus on what separates you from the rest. The one that gets me is $30 unlimited text charge even when have a smart.That use to be part of a data plan and having a smart phone. I pay $300 per month to them I'm considering switching as well. They are pushing customers away.

dgmock

I've read literally hundreds of comments on this (and other) forums, and I have seen only a few people claim they will save money with the Share Everything plan. These tend to have three or more smartphones and other devices that need 4+ GB/month. Most everyone else will lose if they have to upgrade. In my case (one smartphone w/unlimited data and two plain cellphones, one with text, on a 700 minute family plan) I will pay $30/month more if I go ahead with my plan to upgrade to an LTE smartphone later this year. And I lose my unlimited data to boot. How can VZW imply they are saving most people money with this new plan, when the facts don't support it? Count me as another formerly-happy VZW customer that will be shopping around!

vznsharewallet

im just gobsmacked they're not listening. nobody likes this new greedy plan, but they're sticking to it because the ceo needs another 24million dollar salary fiscal year

https://www.facebook.com/VerizonShareYourWalletPlan

rwoody81

Porn. It's always porn.

ScreenNameTaken

If you don't already use unlimited minutes or you have a couple basic phones on your plan you're totally screwed. $30 is just waaaay too much for a basic phone that isn't heavily used. I prefer the option T-Mobile has where you can add lines with limited minutes to unlimited plans for much less. My grandmother doesn't need a billion minutes.

I have to say, I'm totally not down with the "all family plans must now have unlimited minutes at increased expense" approach Big Red is takin'. Verizon should really consider offering plans to suit different usage patterns. Just look at how my plan will shift relative to my current plan. $60 bucks more for less data and waaaay more minutes than I'll ever use? No shanks!

CURRENT PLAN

69.99 700 min for first two lines

60.00 "unlimited" data for two smartphones (we use a little more than 1GB per month each)

19.98 for two dumb phones

TOTAL: $149.97

NEW PLAN

70.00 4 GB shared data

80.00 2 smart phones

60.00 2 dumb phones

TOTAL $210.00

Increase: $60/month $720/year

commonsense101

barely anyone uses voice calls anymore, its kinda like how text are pretty much unlimited for cheap these days when it use to be a preimum

its just the next evolution

commonsense101

enjoy your first 2 gigs on tmobile.. then good luck accessing anything

also they have a 1800 just to handle dropped call credits, so thats pretty useful

sandrad0813

The only customers this will "help" are those who are paying for unlimited talk. My bill is currently 216.01 for 2 smart phones and 3 basic, and that includes taxes and insurance on the smart phones. I called yesterday to find out how, if at all, the share everything would benefit me. Bottom line is it will not. Under new princing, my bill would go up to 224, and that is without taxes and insurance. I was told employee discount would be applied to all bill by an associate at my local VW store, called customer service to verify, and was then told associate was wrong. Discount applies to share everything cost only and not the individual line fees. I REALLY hope that I was told the truth about not having to switch to the share everything when the time comes to upgrade, as I do not currently have unlimited data.

commonsense101

under the new plan for 2 smart phones and 3 baisc phones you would pay 250 for 8Gigs depending on your usage you could maybe go cheaper, plus you have unlimited and also can do moible hotspot on your smartphones if that would help

Now if you had a tablet, or a mifi device you would really see the savings.. Its not for everyone, you dont have to change from your plan if it isn't better

sandrad0813

Don't need unlimited call. Can I upgrade any of the basic phones and get

the $30 data for 2gb or am I too late?

On Jun 27, 2012 11:24 PM, "commonsense101" <community@verizonwireless.com>

unknown

All the tiered plans are still available. They have simply added the shared data plans.

iowaman

Old plan, 1 smart phone 40.00 for 450 mins 10.00 for 1000 text and 30.00 for unlimited data. The most i have have ever used for data is about 600 megs , average is about 150.00 . Price 80.00 A Month .

1 Ipad 3 30.00 a month for 2 gigs most I have ever used is 300 average is 150 megs

Cost for all 110.00

Share everything with 1 gig of data 100.00 . 10 Bucks a month cheaper and now I dont have to worry about going over mins for calls .

I have already made the change today .

dgmock

iowaman: Congratulations!! You are one of the first people I've seen in about three weeks of reading posts on this topic who is actually saving money with the new Share Everything plan. Better watch out, though. Now that Verizon knows who you are, they'll come up with some way to shaft you, too.

rocazoo

I will be going to Straight Talk,, you have your choice over Verizon, Sprint, ATT towers by buying the correct phone 45 bucks everything as much as you want,, no the phones are not top of the line but hey neither is my billfold .. verizon you just lost a 20+ year customer with your new deal

kaytes1234

We have been customers for close to 20 years now..... I don't use much GB (The highest I have used is 4gb & that was when I first purchased my Driod-lots of apps to DL), but I do like the peace-of-mind it gives me to know that I have UNLIMITED data. Now, there is NO unlimited data choice....? And the data plan I choose for my family will be shared... I would rather stick to my $30 unlimited dollar plan.

I was PROMISED over and over again by customer service and in-store employees that I have been grandfathered in and that I will never have to worry in the future about losing my unlimited data plan.

So, Verizon, where do I sign up to continue with my unlimited data plan?

Looking on Sprint.com right now......

"If you don't satisfy your customers, another business will."

mwnahas

I contacted Verizon no attemt bargin throw a bone or anything. "We would hate to lose you" but... oh well. They (Verizon Wireless) just don't seem to get it. Yes, I do have a choice, and I will be voting via my wallet. In my case they don't want me to buy a phone from them, (either I loose my current plan and/or unlimited data and will cost me more per month event to share just 1GB) so I won't upgrade my phone(s) and when my contract runs out... well there you go. Within in a couple years they will lose enough customers to acutally be able to support them.

sneakyburrito

Technically, Verizon has still kept their word. You can still keep your unlimited, only you have to buy a phone at full retail price. With the ridiculous prices of the new Share Everything plan, it'll probably be cheaper to buy a phone at full retail and keep your unlimited plan than switching over to Share Everything and pay $50-$100 dollars more a month for less data and worry about overages. But of course, there is always the option to shop around for other carriers like you have stated.

commonsense101

Verizon has a strong lead in 4g LTE, they are going to milk it now

No where you can go will offer anything close to speeds

michaeljtimko

I would beg to differ. My friend at work has AT&T and his HSPA+ is just as fast as my LTE. When we are at work, his connection speed averages 6 to 8 MBPS and I can usually cruise along at 7 MBPS. This is why AT&T has been touting HSPA+ as 4G. They are on par with Verizon. Verizon needs to increase network speeds to put a bigger gap between us and them.

GnomeGrrl

I'm with you.

I had 900 minutes, unlimited texts, and 4GB data with hotspot (I travel about 5 days out of each month and needed the hotspot, but only used a fraction of the data). Total plan price is $130. Moving to Share Everything and using only 1GB of data, my bill is $40 cheaper and, in fact, cheaper than what I was paying at T-Mobile (with far more reliable service).

I did the math as soon as the plans were announced and made the change first thing yesterday morning.

Theshape

Omg! Do the plan calculator on the Share Everything Plan detail page!! People like to whine and say everyone else is "unintelligible" when they are the ones who cant figure out the simplest of things!! Do the analyzer- it will tell you exactly what you'll be paying! How could you POSSIBLY have missed that feature?!?!?!??! Oh yeah, rushing to judgement, anger, and whining! And to all the other whiners: if ur smartphone is going to cst u $40 on the share everything plan and so is ur other smartphone, guess what???? The first smartphone before cost like $129.95 for unltd t&t!! This plan will wind up costing u the same if u really PAY ATTENTION to all charges:- the ones that increase AND the ones that DECREASE!! U will benefit becuz you'll be paying a llittle less and getting a lot more options of usage!! Why is this so hard? I knew all this before I worked for Verizon and long after I have.

>Post edited to deleted the name calling of customers who are not happy with the changes that have occurred recently<

Message was edited by: Verizon Moderator

PJNC284

Problem is that most don't need unlimited talk and some don't even text. Voice usage has been steadily declining which is one reason Verizon is pushing these plans but most aren't going to see exchanged unlimited data for unlimited talk/text as a benefit. Most will see there bill stay the same or go up for features they're not even using. My company is an exception as we're going to save about ~$130/month by switching to Share Everything. It's a small business with the 7 devices split over two legacy 2200min smartchoice plans (cheaper than converting to a small business plan). 6 of the 7 devices are blackberries with combined usage well under 1GB each month so unlimited data is overkill.

EmagehtmaI

That's fine for you, or anyone that doesn't use a lot of data. Me and my wife, on the other hand, currently have 2 smartphones with unlimited data, and we use them. A lot. Between the two of us, we can burn through nearly 10 GB of data a month. So this "Share Everything" plan is specifically structured so that it's beneficial to people who talk/text a lot and use less data (a segment of the population that has been trending further and further down within the last couple of years) and NOT be beneficial to people who use a lot of data, because that's where the market is heading. Data = money. More data = more money. Simple.

What aggravates me is that Verizon has ended unlimited plans on people who were told just a year ago that they could keep their unlimited data. If they had introduced this plan as it is and left out the part about killing unlimited plans, that would be fine. It would be a great option to people who talk a lot and want a smart phone but don't want to pay out the nose for something that they won't use a lot of. However, Verizon decided to say "Oh, unlimited user? So sorry! No more for you!" Now we can only keep our unlimited data if we don't upgrade, ever. So if we want to upgrade to a nice, shiny 4G phone and keep unlimited, we have to either take our chances with buying phones on ebay/craigslist, or pay $500+ for a brand new one. And how long until Verizon ends even THAT concession? How long until Verizon says "Oh, so you kept your unlimited data and paid $500 for a new 4G LTE phone? That's nice. We're going to throttle you. Hope you enjoy Edge speeds on your shiny new brick!" OR adds a stipulation that by switching phones/activating a new phone in ANY capacity will force you onto a tiered (capped) plan or a the shared plan? A year? Six months? Don't put it past them. They're actively trying to force long-time users off unlimited plans that they PAY FOR. Can you say "Unfair business practices"?

funkotron

Hey Verizon, How about a plan that doesn't drastically raise my rates and give me less data at the same time? Everybody should post the plan comparison pictures from Verizon's own website to show how much the new rates suck.

PJNC284

Must be blind, where is the comparison tool?

21stNow

commonsense101 wrote:
Verizon has a strong lead in 4g LTE, they are going to milk it now
No where you can go will offer anything close to speeds

This depends on where you are. I can sit in the same place and get 10Mbps down on VZW and 24Mbps down on AT&T.

BDA

Can't figure out how you posted the screenshot or I would post one too.

fearlessj

I would go talk to a rep at a store like i did...they have some kind of

tool that gives you the breakdown

PJNC284

21stNow wrote:
commonsense101 wrote:
Verizon has a strong lead in 4g LTE, they are going to milk it now
No where you can go will offer anything close to speeds
This depends on where you are. I can sit in the same place and get 10Mbps down on VZW and 24Mbps down on AT&T.

I'm sure AT&T's speed will drop once their network is as saturated as Verizon's. Be interesting to see how many lte device AT&T has v Verizon

AZSALUKI

PJNC284 wrote:
Must be blind, where is the comparison tool?

can't find it either. i had it bookmarked and must have deleted it?

AZSALUKI

PJNC284 wrote:
Must be blind, where is the comparison tool?

if you go to actually change your plan, on the next screen scroll to the bottom and it have a link to compare them. for $20 more per month, i could switch from unlimited to 2 gigs...lol.

PJNC284

AZSALUKI wrote:
PJNC284 wrote:
Must be blind, where is the comparison tool?
if you go to actually change your plan, on the next screen scroll to the bottom and it have a link to compare them. for $20 more per month, i could switch from unlimited to 2 gigs...lol.

Still don't see it. Maybe it isn't available for anyone still on Alltel plan?

lvmybz

It is amazing to me, in a time of economic struggle, when alot of people are out of jobs, Verizon does this. I am a single mom on a super tight budget. Changing to this new plan increases my bill to 160.00 a month, a 45.00 increase. I have been a customer for 4 years and have always been happy with the service. I was waiting to get a new phone, saving money to get one, when I heard about this yesterday. A day to late. Really upsets how they take advantage of the blue collar workers that struggle to make ends meet. Their corporate people get free phones, what do they care how much it costs us average Joes. I will be shopping around for the best deal. AT&T grandfathered their customers in, even with upgraded devices. Guess I never should have left them in the first place. I have 3 lines on this phone service for my kids since we don't have a home phone, and also combine my phone as a hotspot. Maybe I will get rid of cell phones all together and go back to a landline with real internet. Probably be cheaper at this point and a super basic cell phone for when I am on call. A pre-paid phone. Might be the way to go. Very saddened by Verizon doing this. I don't even have words to express how upset I am. I have been reading the posts, and have hope that maybe I will just buy a 3rd party phone and keep my unlimited data. If the 2GB price was reasonable, as we don't go over that, and made my cell phone bill actually go down, I wouldn't be so upset. It is just going to get to be more and more as my young boys turn into teenagers. :smileyhappy:

rall_g4

If you don't need data , prepaid is an option. I have one that just calls and text. It's from what some refer to as a "cheap" company. Phone cost me $20. It came with double minutes for life. I pay 19.99 every 3 months. It works in some place my Verizon phone doesn't,which is why I got it. I can't speak for a prepaid with data because I don't know. It can be an option depending on where you are and how you use your phone.

funkotron

If you want to post a screenshot use this link http://www.verizonwireless.com/b2c/splash/shareEverythingCalculator.jsp?intcmp=VZW-VNT-SE-SHAREEVERYTHING

Then pick random stuff on the first page, on the next page click Change Plan. Then you can compare. I use Skitch to take the screenshot and black out my phone number, then used imgur.com to host the picture, but you could also just upload it with the forum's built in tool.

budone

Looks like a heck of a deal......... For VZW!

sunrise

No wonder why Verizon calls me every day and wants me to "upgrade". If its still this way when my contract is up I'm going to find some place else.

bburger1

I am disgusted with Verizon too. I was just eligible for upgrade today, so I went to look into upgrading. Turns out, the deadline to keep my unlimited data (while still getting a subsidized phone) was YESTERDAY. I was on the phone (wasting my minutes since they called me back) for an hour talking to a supervisor and later the associate director of customer service. They really didn't care about my situation and said that they could offer me a couple months of free service as a way to keep my business. YEAH RIGHT! That's bullshit - I have been a customer for 10 years and they want to take away my unlimited data because I was ONE DAY beyond the deadline. The only reason I was one day beyond the deadline is because THEY wouldn't let me upgrade until today. I'm really not asking for much to keep my business at Verizon for another 10+ years, but they seem to have no problem letting me go to Sprint. If it's true that 95% of customers use under 2 GB, then what's the problem with giving people unlimited data? They keep contradicting themselves and it's all manipulation of statistics.

Goodbye Verizon, I hope you either change your ways or go bankrupt. My entire extended family is already on board to switch to Sprint with me, and I will be encouraging everyone I know to get away from Verizon as fast as they can!

Slicktop

I feel your pain and being an old rep for the company, I felt that their policies were kind of strict. It sounds to me as if you wanted a concession on the data deadline, but asked for your renewal date to be adjusted. It's a fair argument IMHO knowing that they can back your date up w. supervisor permission, KNOWING full well the deadline is the next day. But then again, that decision would have saved you money my friend, and cost them revenue in the long term. So, up until you ACTUALLY leave, they will play the numbers. It really is just business, but it is hard to swallow right? Even if you leave, they have a department that reaches out to you to come back!!! ** Wouldn't it make more sense to keep you since retention costs far less???

My understanding is that the other companies have their issues too and we all know VZW service is pretty good. I'm sure that you just wish it were easier on your pocketbook and not so good to the shareholder... I'm with you. Have you considered using WiFi as your primary and the 1GB for your backup?

bburger1

Slicktop - to clarify, I did not contact them prior to my upgrade date. I didn't know the deadline for the unlimited data transfer was yesterday, until I tried to upgrade today (I thought it was the end of the month). I was even more infuriated when the supervisor told me I could have upgraded early if I had called before the deadline. They can make an exception to upgrade me early, but they can't make an exception to grandfather my unlimited data just one day after the deadline?

Rather sneaky to make the deadline the 28th, and not the end of the month. I don't like companies being shady like that. Also, a letter would have been nice to warn me of what was coming and be clear about the date. I guess Verizon expects everyone to seek out the news and keep up with these things - and not have the respect to inform their customers in writing.

bburger1

I should also add that I never participate in discussions on forums. This situation made me angry enough to sign up and express how I feel. I really hope Verizon is listening. They also gave me the executive fax number, but I don't know if it will do any good to fax them a letter.

annfromjersey1

I did the calcuator and we will be paying more for less. Thanks Verizon!

Currently - 2 smartphones and 1 basic phone for mom unlimited data, 700 mins & unlimited text - combined GB 3 a mo = $159 a mo.

New plan $180!!! and that doesn't include all the taxes so more like $200!

Mom wanted to upgrade her phone, buying her a Tracfone until next summer. Goodbye Verizon!

BTW - 6 mos iPhone 4s stopped working. $169 warranty deductible & paying $10 a mo for a warranty? This week's Target ad - $149 for new iphone 4s. So not fair!! Once again another fine example how Verizon treats loyal customers.

michaeljtimko

Did the store tell you you had to go through Asurion for help?

My wife has a 4s and we also carrry the Asurion coverage, but the first year is supposed to be through Apple.

Verizon should have either traded off your phone (if they had one in stock), sent you one in the mail, or directed you to the nearest Apple Store for warranty help.

Asurion is only supposed to be year two (and beyond) or things that Apple won't cover such as liquid damage.

To keep this post on topic, please sign my petition to tell the corporate pigs at Verizon that we disapprove of the the status quo. Share Everything either needs to be just a plan option... not the plan.

http://www.change.org/petitions/verizon-wireless-share-everything-plans

bburger1

Hey Michael,

There is already a petition up here:

http://www.change.org/petitions/stop-verizon-from-killing-unlimited-data-plans-for-existing-subscribers

Please go sign that one and share it everywhere you can (it already has over 9,000 signatures).

Also, can you edit your post and replace it with this petition? We need as many people going to the same place as possible.

Thanks!

michaeljtimko

Yep, got that one already. Back on May 17th.

All I know is these guys need to start listening to their customers instead of paid focus groups. Oh wait, if they listened to us we would tell them the truth.

To quote Colonel Nathan Jessup (Jack Nicholson), "You want answers... You want answers... You can't handle the truth."

brian3

I just started up service about a week ago with 450 plan, does this mean I'll have to change to share everything plan. Because share everything plan is outrages. Who the hell is wanting to pay that? I hardly ever use my minutes, data and text.

Tidbits

nope...

AZSALUKI

no brian3....nothing HAS to change for you. you have a 2 year contract that states your terms. you have the option to switch, but nobody has to switch.

heyheybobbyj

Sign this petition if you want the old data plans to still exist!
http://www.change.org/petitions/stop-verizon-from-killing-unlimited-data-plans-for-existing-subscribers, you

Dear Verizon,

You screwed up this time. You really, REALLY screwed up this time. I am so upset that I would have to pay $100 more to get LESS than what I get now. Verizon, I hate you, I really, really, hate you. I hope this new plan turns many customers away and you guys lose a lot of money.

asdfasdfasdf

Did I just notice that the only plans Verizon is offering going forward are "Share Everything" plans?

AZSALUKI

asdfasdfasdf wrote:
Did I just notice that the only plans Verizon is offering going forward are "Share Everything" plans?

new customers can choose from only prepaid and share everything plans. existng customers can select their current plan when they upgrade (with the exception of unlimited data. they will have to choose their current plan and select either the 2 gig or 5 gig individual tiers)

InH2OaRockandApebbleS

LTE Speeds are overrated for most users.

narutoban

To everyone who read this post, stop complaining. This person does not understand anything about the share everything plan. You can stay with your plan now except when you upgrade. People who has the unlimited plan will lose it and they have a choice between 2gb for $30 and 5gb for $50. Most people who are complaining are the people with unlimited plan. You have a choice to stay with the individual plan or go to share everything plan. If you have a question call customer service or go to the store. I am a customer of Verizon Wireless. I am just a big follower of Verizon. Learn everything before you compain in the blogs because everyone follows and complain.

AZSALUKI

narutoban wrote:
To everyone who read this post, stop complaining. This person does not understand anything about the share everything plan. You can stay with your plan now except when you upgrade. People who has the unlimited plan will lose it and they have a choice between 2gb for $30 and 5gb for $50. Most people who are complaining are the people with unlimited plan. You have a choice to stay with the individual plan or go to share everything plan. If you have a question call customer service or go to the store. I am a customer of Verizon Wireless. I am just a big follower of Verizon. Learn everything before you compain in the blogs because everyone follows and complain.

that sounds way too rational

as you've seen on this forum, people are outraged at something they don't even have to switch to.

Lyondellic

Wrong! I am the OP and think that you should read my post again and then

tell me what is inaccurate or untrue? Bottom line, Verizon has no issues

with folks using huge amounts of data as long as they are NOT on

grandfathered unlimited data plans. Tell me why my business should be any

less valuable? Keep in mind that I have used a Max of 10GB one time during

the 13 months of my current contract. Also, why should unlimited data plan

users be throttled (aka Network Optimization) during the current and NEXT

billing cycles? I bet that folks that are not on unlimited data plans never

get throttled. So in closing, I would love to hear what I have gotten wrong?

Sent from outer space, maybe.

redillon68

The outrage isn't with the plans we don't have to switch to. The outrage is with plans that were "promised" that turned out to be nothing but a money grab.

>Post edited to comply with VZW Refrain from comments about other users<

Message was edited by: Verizon Moderator

AZSALUKI

show me where they ever "promised" anything forever. a year ago they said unlimited plans would be grandfathered, and they have been, for the past year. you really thought it would be forever?

lilwhitepaws

By no means am I happy with the way VZ is doing things and I do plan on dropping them when my contracts are up. But while I am waiting for my contracts to run out I checked into the new "share everything plan" and it is actually saving me money. My bill was $190.00 a month my husband and I had the $10 for 150MB data plan, which suited us just fine because we rarely use any data because our phones are connected to our wifi the majority of the time.

Last month I upgraded my sons phone to one of the new 4G phones (he had just a basic standard phone, with no bells or whistles), I was less then happy to find out it was going to cost me an extra $40 on my bill for him to get 4GB of data that I know he is never going to use! But we wanted to reward him for being a great son and all so I went ahead and got the phone for him...lol My bill jumped from $190.00 a month to a whopping $240.00 after the upgrade. I signed us all up for the new share everything plan where we share 1GB of data and it dropped my bill back down into the $190.00 range. For some reason I can't seem to find the 1GB plan online but if you call customer service directly they can set you up on the 1GB program.

AZSALUKI

do yourself a favor and REALLY watch your son's data use for a while. if he is new to smartphones, he may not realize how easy it is to use 1 gig. for example, if he streams a bit of music and a movie while he's not on your wifi, you'll be facing overages.

i agree though, that it is a nice alternative for people who want the "cool" new high end phones, but really won't use much data.

slammer37803

I personally don;t have a problem with Verizon wanting to offer a plan that (supposedly) will benefit most of their customers. I am on an unlimited family plan with 3 smart phones and if I switched to the share everything plan it would cost more than what I am paying now. My problem is that Verizon is not offering a one time upgrade for those who have a 3g phone to a 4g at discounted pricing and then pay full price for a phone if you want to upgrade a 4g phone at a later date. The 3g phone is not eligible for an up grade for another 4 months. I would gladly pay full price for a phone if I wanted to upgrade one of my 4g phones in the future to keep my unlimited plan.

lilwhitepaws

VZ has that new app, I'm not sure what it’s called, I call it a ticker...lol, but it's a little app that shows you your data usage in real time, it's always open and we all have it right on the front page of our phones.

My boys are 22 and 24 so I don't have to worry as much as I did when they were younger about going over minutes and usage. But thanks for the heads up!!

The one nice thing I can say about VZ is they are really good at not making you pay overages if you call in. I plan on keeping a good eye on it for the next 3-4 months, because you’re right, it can go fast if your not careful. The cost of the 1GB package is $40.00 per phone and the 2GB package is $60.00 a phone. I have 4 phones but only 3 are Smartphones. I like the $190.00 a month range a lot better then the $230.00. That’s not a lot of money to some but for people like me…every penny counts!!

I still can’t find the 1GB “Share Everything Package” online but anyone that’s interested in the lower data plan can just call customer service.

lilwhitepaws

If I am understand other members on the forum that is a problem that people with the unlimited packages are having. Originally, I had a Friends and Family package, 2 Smartphone’s and 2 standard phones. We also all have the New every two package. I just upgraded one of my sons standard phone to a 4G and it was free except for the hidden $30.00 fee they never told me about.

I’m not sure that most people are upset about increases in charges and fees, it happens in every aspect of our lives. The problem for most I think is the sneakiness (for lack of a better word) of the charges and fees. Most people are not informed of many of the fees and charges until they get their bills.

rall_g4

lilwhitepaws wrote:
If I am understand other members on the forum that is a problem that people with the unlimited packages are having. Originally, I had a Friends and Family package, 2 Smartphone’s and 2 standard phones. We also all have the New every two package. I just upgraded one of my sons standard phone to a 4G and it was free except for the hidden $30.00 fee they never told me about.
I’m not sure that most people are upset about increases in charges and fees, it happens in every aspect of our lives. The problem for most I think is the sneakiness (for lack of a better word) of the charges and fees. Most people are not informed of many of the fees and charges until they get their bills.

Some on here will never understand your last paragraph. We are all responsible for ourselves, however it doesn't make it right when a company chooses to do things in this fashion.

michaeljtimko

Thats the gist of it. Another reason the Share Your Wallet plan bites is that a certain % of your monthly cost accounts for that carrier subsidy. The Red Baron recoups it over the life of your contract. Now if you have unlimited data and pay full price for your next device, you are still paying a carrier subsidy. The only difference is now its pure profit for Verizon.

jacobweber2000

Wish a VZW rep would come on here and say something. Their silence is incredible on this situation. They really think that the roar will die down. Im sorry but the more you try to screw your customers, the louder the roar will be from all the hangups and disconnects.

lilwhitepaws

Sorry, have you ever just had one of those days when nothing you're trying to say comes out right? Well that's how things have been for me today! I re-read what I wrote and I see I didn't do a very good job explaining what my point was. Maybe I'll try again later when my head stops whirling.

I wanted to thank you guys for the clarification on the share plan, I was, as usual misinformed and just raised hell with VZ and made them put me back on my old plan. I thought I would be saving money and instead I was being charged more and getting less data. I currently have 6 GB bewteen our phones and was talked into going down to the 1 GB for more money!!! So thank you, thank you thank you!!! Do any of these reps know what the heck their talking about?

landark

I have a question. I have the 700 minute family share plan currently, with three devices, 2 basic phones, 1 smartphone, and unlimited shared text for family, and 2gb on smartphone. If I were to add 2 more lines to my plan does it mean I need to switch to the shared everything plan to add those devices?

jodinchris

Last week went in to look for an upgrade...the girl tells me I should wait for the Samsung S3 coming out on July 11. She fails to tell me about the June 28 cut off to upgrade your phone or lose your unlimited data. I am LIVID!!!!!!! Like everyone else, this "Share Everything" plan does NOT save me money, but increases my bill. We already pay for my husband to have the 2GB service and he exceeds it every month. So...let me get this straight.....I'm a a LOYAL, LONGSTANDING customer that was rewarded for that by having my unlimited data grandfathered to me . Now....it's the big ol screw you to all of of loyal Verizon customers for sticking with them. I will NEVER upgrade my phone and I think T-Mobile or Sprint just got three new customers. WAY TO GO VERIZON FOR THE WAY YOU'RE TREATING YOUR LOYAL CUSTOMERS!! CLASS ACT!!!!!!

yorkyrebel

I must agree with you. We also are grandfathered into the old unlimited plan and if we want to upgrade our phones, which we are due, we will lose the old plan and be forced into the new "family share plan". I am upset that even after the two year contract is up we still have to pay $200 to $300 per new phone - that is ridiculous when they are changing our plan and requiring us to begin a new 2 year contract. Have been with Verizon for 11 years and they just keep getting worse.

<Personal information removed for privacy per the . When replying by email, please do not include the original text or a signature with personal information.>

Message was edited by: Verizon Moderator

unknown

Verizon contracts are for 2 years. At the end of 2 years, your contract expires and you revert to month-to-month. At that point, there are no contractual obligations on your part or the part of Verizon. Verizon did "grandfather" our unlimited data plans. However, that was not a contractual guarantee of anything. As a company selling a product, they are free to change their product and prices whenever they choose. They have chosen to do so effective 6/28/2012. When your current contract expires, there are no contractual obligations on your part or the part of Verizon. They have said we can keep our unlimited data if we don't sign a new contract, but they can change that policy whenever they choose. You can stay or leave whenever you choose. That's how it works.

yorkyrebel

I am fully aware of how "that" works; however, I am totally disgusted with the pricing reduction that is nonexistent at the end of the 2year agreement. Even if I chose to sign a new 2year agreement the price of one of their new smart phones is still about $199 to $299. That isn't much of an incentive to sign a new contract, nor is it much of a reduction after being a loyal customer for 11 years.

<Personal information removed for privacy per the .>

Message was edited by: Verizon Moderator

iowaman

Something you all need to think about . Just reading a news story about how the networks did with the damage from the storm out east . Most of verizons towers that were not directly damaged by the storm were up and running .a lot of art, Sprint and tmobil towers were down because of no power. Why are verizons towers up, because they spent the m obey to install back up power sources. That takes money . Think about it.

Sent from my Verizon Wireless 4G LTE Smartphone

iowaman

Do you go ranting like this at the supermarket when they raise the price of milk on you

Sent from my Verizon Wireless 4G LTE Smartphone

GnomeGrrl

Good point, iowaman.

Everyone that's considering switching carriers needs to consider what they're going to get for their money. I came to VZ from T-Mob and am far happier service-wise. Heck, even heading down to the Las Vegas strip and sitting in a casino would render my T-Mob phone unusable. Using the 4G when out of town was also a nightmare reception-wise and trying to use the HotSpot feature was pretty pointless. My husband's former employer used AT&T and reception was a nightmare for him too. Neither of us have these issues with VZ (though my husbands Droid is kinda bad, but it's the phone not the carrier).

Another thing they need to consider is how long before the other carriers follow suit? I'm willing to bet it won't be long. More than likely, they'll wait for this storm to be over and for all irate customers to blow their way before whacking them around the ears with the same kind of plans.

edis54

When I asked the same question about the $30.00 rip-off, I also received a response that “everybody does” and she even added that: “AT&T charged $35.00”.

I said that if Verizon will be doing what others do, Verizon will become the same as everyone else. In this situation, when the contract ends we do not have to remain as your client. We can go to anyone.

But it was such a conversation as if I was talking to the wall.

I also tried to find out what I get for the $ 30.00, which was established in April 2012. Something that was not available to customers prior to April 2012.
Only one thing came out of her mouth “In-store workshops in your area”. I tried not to laugh. I just asked if it really some sort of a living soul comes to these meetings. There was no answer.

If Verizon must rip-off his loyal clients, at least he could spend some money to train their employees so that they can reasonably explain the $30.00 “upgrade fee”.

One thing I would add. Besides being charged $30.00, which is added to the contract, Verizon no longer offers discounts so-called "New every two". Verizon customers lost $50.00. I had this discount program in my old contract. By signing a new contract last week, I got my $ 50.00 discount, but I was told it has been thrown out of my new contract. When I asked why, the answer was: “Verizon no longer offers this program”
Surprise, surprise.

Tidbits

So you expect everything to stay the same price forever? Everything has gone up from bread to milk to gas to homes. Welcome to economic inflation. Promotional offers seldom last as long as the new every two program did.

edis54

I don’t expect… not the same… and not forever. It was not what I said.

You don’t have to talk about the prices of bread and milk. I was not born today and I know that prices go up. Prices also may go down. If you know a little economics, you should know that is not always necessary to raise the price to obtain more profit.

I think Verizon was doing enough money on their customers. I am a living proof: 16 years landline and wireless, since it became available.

The $30.00 is a pure rip-off. The $50.00 was not a promotional. I had this for years.

You sound like a Verizon employee who defends his employer – which is understandable. I look at it from a customer perspective.

If Verizon need to make more profit, my advice is: ‘get rid of the Union’. Don’t put the burden on the customers.

If Verizon no longer offer competitive prices, it will lose customers. But, you could stay with Verizon if you like to pay more.

I rest this case.

crewmanv

I have 20 yrs and got the same shaft and customer service can only apologize . Also the now I have 2 years to wait. Before I change. Verizon has gotten so big it does not care.

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