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Don't get the Devour

I regrettably extended my contract and got the Devour in mid April. I've had nothing but problems with it losing all my contacts, texts are delayed or don't go through at all, phone stops working for about 15minutes. Now, my phone doesn't work at all!!! I've been on the phone with Verizon more in this past month than my entire two year period before. I spent most of yesterday on the phone with them and even missed the World Cup game. I've learned one thing...THEY DON'T CARE! The only solution was to ship me out a replacement phone which will be a refurbished phone and I won't get it for FOUR DAYS. Since I am outside of my 30 day period, they won't let me get a different phone. So instead they will have one previously loyal customer now complaining for the next two years about how Verizon wouldn't bend to keep a customer. That little amount of money they would have lost to just switch my phone, is not going to cost them thousands in losing a customer and telling everyone at the office, church, HOA, softball league etc how they failed me as a customer. Although I agree they have the best network, once you are under contract, you're pretty much on your own. Like I am. Do not get the Devour. Both people I know that have one are both having the same issues.

Comments

M91-30

they do care, that's why they give you 30 days to return it and are sending you out a refurbished phone. you are being unreasonable.

kc6001

In my experience and opinion Verizon does not care. If my brand new Devour didn't work, why would I feel better with a refurbished one. I paid $199.00 six weeks ago for a new working one. I pay $200 plus a month, and I don't believe exchanging for a different phone is unreasonable. You are either a Verizon employee or have entirely too much time on your hands. Even if the Devour is $20.00 at Wal Mart (which I saw it advertised in a circular today) If your time is valuable, DO NOT GET THIS PHONE PEOPLE!

M91-30

kc6001 wrote:
In my experience and opinion Verizon does not care. If my brand new Devour didn't work, why would I feel better with a refurbished one. I paid $199.00 six weeks ago for a new working one. I pay $200 plus a month, and I don't believe exchanging for a different phone is unreasonable. You are either a Verizon employee or have entirely too much time on your hands. Even if the Devour is $20.00 at Wal Mart (which I saw it advertised in a circular today) If your time is valuable, DO NOT GET THIS PHONE PEOPLE!

wrong. they are replacing your used phone with a good as new phone, this seems fair to me. if you keep having problems with your replacement phones, they will offer you a different phone, but there is nothing wrong with them replacing your used phone with a like new phone.

dabubbakin

Don't let this phone Devour your hopes and dreams of having a good phone.... :smileyvery-happy:

Verizon sent you a phone.. did it make calls?

AZSALUKI

the refurbs are actually MORE likely to work properly, as they test the heck out of them before they are issued. new phones are only sample tested.....not every one gets tested. i'd actually rather get a refurb, and when i don't have an available upgrade i buy the refurbs directly from verizon. never had a problem. as far as the devour goes....it's a shame...but you got a bad one. look through this forum and any other forum from any other carrier. EVERY type of phone has put out a few bad apples. they will replace it with the same phone that you bought and if it still doesn't work then they may let you get a comparable phone. keep in mind that it's not verizon's fault that motorola gave you a phone that broke. as far as a $20 devour from walmart goes.....they are typically cheaper at other stores. they either sell them for less or don't make you hassle with rebates. when the moto was $200 (after mail in rebate), sams club sold them for $200 w/o dealing with a rebate, and eventually best buy sold them for $99. i've also seen local cell phone dealers sell the htc inc for $150 (no rebate required) when vzn sells them for $200 (AFTER mail in rebate debit card).

knj

I AGREE WITH YOU TOTALLY and no the replacement phones are not as good as new I AM ON MY FIFTH ONE IN TWO WEEKS I got my devour right before I had my baby and had nothing but problems at first I thought it was reseting itself for updates and by the time I got to the store to get in checked because I was obviously i the hospital hello just had a baby and wasnt concerned about the phone right away I was worried about taking care of my new born child they told me they were going to give me a different model after the first three well they sent m yet anpother devour and had to have my grandfather drive 2 hours out of his way to get the replacement fixed...yea you are right once they have you unercontact they dont care about you

deadmandanny

M91-30 wrote:

kc6001 wrote:
In my experience and opinion Verizon does not care. If my brand new Devour didn't work, why would I feel better with a refurbished one. I paid $199.00 six weeks ago for a new working one. I pay $200 plus a month, and I don't believe exchanging for a different phone is unreasonable. You are either a Verizon employee or have entirely too much time on your hands. Even if the Devour is $20.00 at Wal Mart (which I saw it advertised in a circular today) If your time is valuable, DO NOT GET THIS PHONE PEOPLE!
wrong. they are replacing your used phone with a good as new phone, this seems fair to me. if you keep having problems with your replacement phones, they will offer you a different phone, but there is nothing wrong with them replacing your used phone with a like new phone.

This is a WRONG statement. They will not give you a different phone. Well it may be different "as in" It's not the same clunker your sending in. But it will be another JUNK DEVOUR!!!! I'm waiting on my 5th Devour in less than 6 months. How is this fair? I use my phone for work and all the down time I have and lost customers is really costing me. Why is it I simply can not get a different Reliable phone? Stop giving people the shaft VERIZON!

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