I will not give the numerous details of my frustration with Verizon wireless but obnly to say the customer service representatives will simply lie to you to appease you.
I was told that certain rebates applied to my phone purchases I made 50 days ago. They never were applied. So when I complained, I was simply told that the original salesman was mistaken. They simply did not care that he misled me. This problem simply bounced from rep to rep and just simply never got resolved. So I asked them to pull a transcript of the call. I was told they do not keep transcripts. So it simply became my word against his. So although frustrated I simply paid my bill, ($130.00 in charges I was told would be credited.)
I am traveling out of the country next week. I called to activate the global plan. I then learn that my new phone would not work in my destination. Thats funny, when I bought the phone, I specifically asked for a phone that would work where I was going. This was the phone for me. The new rep simply says she is sorry and wished that the other person would have checked to see if the phone would work. So why didn't they? I told them exactly where I was going.
So it seems that you simply cannot trust the verizon reps. They will say anything to get you to purchase a phone and be committed to 24 months of services. I am considering violated my contract and switching carriers. Does anyone have any experience with this? I feel I could fight the termination fees justifiably as Verizon has never kept up their end of the arrangement. Any feedback would be great.
