Dear Verizon,
(I imagine no one from VZW really reads or cares about this board, but what the heck.)
We are long-term Verizon Wireless customers. One of the four phones we have with VZW is malfunctioning. So we're looking to replace it with a new one. My wife has spent over 30 minutes on the phone to determine:
Simply replacing the old phone with a new one will cost us a $30 upgrade fee entirely apart from the cost of a new physical phone. That's $30 for someone at VZW to change some data in your database.
Replacing the old phone also means the loss of the unlimited data plan that phone was on with a new data plan with a 2GB limit which costs one cent more per month than the unlimited plan.
Upgrading the old phone through the VZW upgrade process means not only the loss of the unlimited data plan but an entirely new Shared Data Plan which will cost an extra $40 per month for 2GB even if no one else upgrades their phone. In other words, VZW wants to charge us $40 WITH NO UPGRADE IN SERVICE. In fact, it's a DOWNGRADE, because the unlimited data becomes a 2GB limit.
So, dear Verizon, as soon as possible -- and three of our four phones are beyond the two-year contract limit -- we will be terminating our service with you. Instead of getting an extra $40 a month for nothing, you will be getting nothing for nothing.
I trust Verizon is pleased with this result.
Sincerely,
Chris, new customer of Sprint or AT&T or TracFone or pretty much anyone else who isn't Verizon Wireless
>Last name removed<
Message was edited by: Verizon Moderator
