Since January I have had problems with my Droid Samsung Charge. Whenever I would turn on my screen to use the phone it would freeze, so i would have to lock then unlock the screen up to 3X to use my phone. Whenever I was using the browser random links were being selected, using Facebook, things I had never 'like'-ed would be liked, when would use the touch qwerty rapid and random text would be selected (ex: hhhhhhhh, or jieojfklds;avio9) and again i would have to lock and unlock the phone a few times, everytime to use it. I'm in the militqry and was away on orders so i didn't want to deal with shipping to and from an APO box so I waited til July when I came back home. The technical support crew was very helpful in trying to solve my problem. After a whole lot of ineffective fixes, VZ had me turn in my phone for 'certified' pre- something used something of the same phone ("for no additional charge"). But tell me how i got charged $300 for the replacement phone. It was the same phone and pre-used. AND I still have the same problem. When I called the billing dept. the customer service rep was so rude and short. As if i didn't know wtf I was talking about.. like I was an Idiot.
I've been with verizon for over 5 years and never have felt so disrespected as i do now.
