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Problems with RingCentral App?

lejeune82

Is anyone else having problems with the RingCentral App. We recently switched from Sprint to Verizon. We have two different phones on Verizon (Droid Razr Maxx HD, Samsung Galaxy S3) and RingCentral doesn't correctly calibrate and thus when we make calls via RingCentral the recipient can't hear our voice. I've been on the phone for over 2 hours with RingCentral and they can't fix the problem. They suggested I contact Verizon. Anyone have a suggestion or have had a similar problem. RingCentral thinks it has to do with the microphones. Please help if you can! This is our business line and I am either going to have to switch back to Sprint or find a whole new VOIP.

Thanks so much.

--Jenna

Comments

benjaminc

Hi lejeune82, this is Ben from RingCentral. Sorry our support staff couldn't solve your problem. Have you tried placing calls using RingOut, instead of over VoIP? RingOut will use your Verizon Wireless service, instead of RC's VoIP system, but the people whom you call will still see your RC number. (RingOut will, as a consequence, use your VW minutes.)

lejeune82

Thanks for taking the time to respond Ben, but yes, I've already tried using the RingOut feature. That was one of the many, many, many possible solutions the RingCentral support have suggested and it still doesn't work. I've now heard from another colleague who has an Iphone 4 on Verizon and is trying to use RingCentral to call out that while people can hear him "a bit" it is barely audible and isn't really usable. Clearly there is some problem with the app interfacing with Verizon. I just don't want to have to switch eitehr VOIP or mobile phone providers for our whole company, but I'm not getting any help finding another solution.

benjaminc

Ah, thanks for the additional info. And thank you for bringing this issue to our attention. Unfortunately, we don't have a fix you can apply right now, but we will investigate. As an aside, we're getting ready to release new iOS and Android apps within the next few months. They're major updates that may fix this issue. Very sorry for the inconvenience.

In the meantime, would it be possible for you to use the RC softphone? It's a free download, available through your online account. You'll need to link the softphone to a DigitalLine to be able to dial out; let me know if you need help with this or anything else.

Ben

lejeune82

Thank you for responding. That's very disappointing. The reason we went with RingCentral for our business in the first place was so that we didn't have to be tied to an internet connection/computer. This isn't really a workable solution for us and since it seems like it's going to be at least a few months before the update which may or may not fix this problem, I don't know what else to do but drop RingCentral. It's quite frustrating and somewhat astonishing that RingCentral has created an App that apparently can't work on the second largest mobile phone carrier in the world and the company's solution is "sorry, we can't fix that".

Capt_n

I unfortunately experienced these same issues on my Droid Razr M. Great service it seemed, but not when the other party couldn't hear me. Ironically when I called RC using the service from my phone, it worked fine. For anyone else though, it failed.

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