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Horrible customer service

Verizon took almost $370.00 out of my account for a Galaxy tablet that was actually an exchange for a defective tablet. So I have paid for two new tablets but only have one and I have spoken with three people who all said my money would be refunded back to my card. I was finally told today that it is not possible for them to refund my money, they can only credit my verizon account. So they can take my money, money they are not entitled to, but they cannot give it back? A credit on my account will be there for probably close to a year before it gets used up. I have filed a complaint with the BBB and hopefully they will help me, but I have to say I have never been more disappointed in a company's customer service as I am with verizon. Has anyone else had a similar problem?

Comments

unknown

Simple solution is to deal with your bank or credit card company. have them reverse the charge and let verizon wessel out of two like charges.

If what you claim is factual you can prove to your financial institution the double billing.

However many times companies that swap tablets and phones etc. will charge the price until the return of the defective unit is received back and then the charge is reversed.

you cannot begrudge verizon for protecting their property. Make sure you have a receipt for the return and a receipt for its arrival. doing this verizon has no leg to stand on.

please note companies have to refund back in the manner you paid them be it cash, charge, or debit or check. they legally cannot change the refund method.

All else fails take Verizon to small claims court in your location, add in the cost of filing and time lost from work etc. Have full proof of your claim against Verizon and you will prevail.

angeek

They admitted it was a mistake, they have already credited my account, which I would be happy with if I had more than a $40 a month bill with them, but I only use them for my tablet, not cell service. So they know they are at fault, have apologized over and over, said the would put the money back on my card, but now admit they are not going to do that, I guess I won't have to pay them anything for quite a while, I just think its crazy that they can take someone's money in error and not actually give them the money back, just give a credit. It was paid for on a credit/debit card.

unknown

Call your bank as I said. the bank will reverse it for you. Then give the bank proof of your situation via peoples names you spoke to, a copy of your account showing a store credit and not a refund.

as I stated you can also go to court. where I live its $5 for such a small dispute.

Hope everything works out :smileyhappy:

silver6055

Was it a credit or debit transaction? If it was credit, it should be simpler. As Elector says, just dispute it as a double charge. You don't need to say that they credited your Verizon account. The credit card company will reverse the transaction. Then Verizon, in their own time, can uncredit your account.

Debit is harder because the money has already gone, but then follow Elector's advice.

angeek

I am still in the process of getting this worked out, but its funny because I logged into my account yesterday and I had a credit for the charge on my account. Now today when I log in it shows my account balance is $411.70 and they will be charging my card that amount for my next payment, even tho my statement says $42.36. Wow, this place has some serious issues.

JamieLG

I would suggest you get the automatic payments stopped immediately if you have them. I also agree you should file a claim. These huge companies like Verizon seem to think they can get away with anything they choose to do and it is beyond time to put a stop to it.

Ann154

JamieLG wrote:
I would suggest you get the automatic payments stopped immediately if you have them. I also agree you should file a claim. These huge companies like Verizon seem to think they can get away with anything they choose to do and it is beyond time to put a stop to it.

I would hope the OP has figured out what they wanted to do since they wrote their post in October 2012.

B33

Just a little aged there wouldn't say there Ann Like a fine Wine maybe.. Morning b

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