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How does porting work with pre-ordering for the iPhone 5?

jimlittle

I am currently a T-mobile customer with two lines, one for my wife and one for myself. We want to pre-order the iPhone 5 and become Verizon customers. Do I just pre-order the phones and then port our numbers over after we have received them? I guess what I am asking is, do I need to give Verizon any kind of heads up when we pre-order that we will want to port numbers, or can I just take care of all of that once the phones arrive?

I know I have to keep my T-mobile account active until the numbers are ported, so I will definitely being doing that.

Accepted answers

Verizon_Support

That's a great question jimlittle! First, let me express our excitement to have you join the VZW family! I'm sure you're going to love your new phone and service.

The best way to pre-order your iPhone 5, is with the request to port-in your numbers from your current carrier. Here is the link to start your pre-order: http://bit.ly/RRkIKx After every option, select "Next" (top of screen). After you select your device(s), plan(s), and accessories, you will be asked if you want a new number, or if you want to transfer current numbers. If you transfer number, you will be asked for the number you want to transfer, current account number, PIN or password, owner's name, number to be reached, and full address. (Therefore, you will need all that when ordering.) The numbers will be ported over once you receive the phones, and they are activated. Until then, they will not be disconnected from your current carrier.

I trust this information is helpful.

Thank you,

VanessaS_VZWSupport

Follow us on Twitter @VZWSupport

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codylock

wondering the same thing

Verizon_Support

SnowYogi

How long does the port take after activating the phone? Do I get a temporary number?

Verizon_Support

Hi there SnowYogi!

Welcome to the Verizon Wireless family! My apologies in the delay of this response, but that's a fantastic question.

You may already know this, but for the rest of the community a general port time frame is 24-48 for cell phones and up to a week for landline numbers.

If needed, we do provide temporary numbers to ensure a smooth transition of service.

I hope you're enjoying your new phone!

If you have any questions, just let us know.

Thanks,

MelissaM_VZW

Follow us on Twitter @vzwsupport

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