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Puerto Rico and "Extended" Indicators

wittySN

So I've received 2 different answers by calling *611 in the last ten minutes and there are a whole bunch of conflicting answers all over the web about this, so I'm wondering if anyone has any definitive answer here.

I live in New York and am in Puerto Rico for work. When I landed and turned my phone back on the banner displayed 4 bars "EXTENDED" and no data indicator whatsoever. If I enable Data Roaming I get a 3G indicator.

From reading the descriptions on the Verizon site, I would have believed that EXTENDED is not the same as roaming, that you are in fact within part of a covered network and so I would expect not to incur roaming charges for using the phone. One customer service rep confirmed that if it switches to roaming I will receive charges but otherwise I would be OK. Another rep told me that if it doesn't say VERIZON then I am roaming and any data or calls will incur roaming charges and text messages will be paid for as I use them. She offered to set me up with an international data package of 100MB for $25. This doesn't sound right to me since PR is part of the US and the last time I was here (way back when) I had a Verizon flip phone and had no problems making calls and was not charged extra for it. As I alluded to earlier, discussions online around this topic are a little bit scattered and many are dated.

What's the deal with using Verizon wireless in Puerto Rico (San Juan area to be specific?). If it has any relevance, I'm using an iPhone 5.

Comments

rcschnoor

According to Verizon's coverage map, most if not all of Puerto Rico is covered by their 3G network and you should not incur any additional charges.

wittySN

My thoughts, exactly, but one of Verizon's own people says otherwise!

rcschnoor

So I guess you could then ask "what other areas with coverage on this Verizon coverage map will I incur extra fees?"

budone

You are fine using data, but you will be charged for calls. Go figure.

Data Roaming Charges

CDMA(Note: Following this link will open a new window with the glossary page, anchored to the definition for CDMA.) Roaming
Country Name	Data Transport Charges (per / KB)
Bermuda	$0.02/KB
Canada	$0.002/KB
China	$0.02/KB
Dominican Republic	$0.02/KB
Guam	$0.02/KB
India	$0.02/KB
Israel	$0.02/KB
Korea, South	$0.02/KB
Mexico	$0.005/KB
Puerto Rico	Domestic Rates
Saipan	$0.02/KB
St. Croix	Domestic Rates
St. John	Domestic Rates
St. Thomas	Domestic Rates
Virgin Islands, US	Domestic Rates

rcschnoor

For most of Puerto Rico, I really don't think the OP will be charged for calls. There may be spots on the island where they may be roaming($0.69/minute charge in these areas), but for the most part they should be fine.

If you go thru the International Trip Planner and input Puerto Rico you will get the following information under special info for Puerto Rico(make sure to read bullet point #6):

If you're traveling in Puerto Rico, contact Customer Service at 800-922-0204 from any landline phone.
Global Picture and Video Messages are billed at the same per-message rate as though they were sent from the U.S. Accordingly, you can send/receive Picture and Video Messages with customers of:
- Verizon Wireless (domestic rates/bundles apply)
- Other domestic carriers (domestic rates/bundles apply)
- Canadian, Mexican and Puerto Rican carriers (domestic rates/bundles apply)
- Select International carriers (global rates apply)
When sending or receiving there's an additional data transport charge billed at the destination's Data Pay per Use Rate multiplied by the size of the Picture or Video, which can vary greatly.
A data network is required to send picture or video outside the U.S. See the Data Roaming List for eligible destinations.
Attempts to send Pictures or Videos are charged, even if the delivery fails.
Most of Puerto Rico is included in the Nationwide coverage area. If you roam outside of the Nationwide coverage area, you'll be charged $0.69 per minute.
You may not be able to send Picture/Video Messages while roaming in Puerto Rico.
Text Messages sent or received while in Canada, Puerto Rico and the U.S. Virgin Islands are billed as though you were in the U.S.

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