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Replacement phone also mutes and drops calls

For the record, my replacement phone is not even 24 hours old (some of which I slept through) and it has dropped or muted all of my calls that have been more than 5 minutes. I am willing to consider that it could be operator error. Maybe my face punches the keys when I laugh/cry/speak but it is just too easy to abort calls with this phone. The next time I am near the Verizon store in a few days, I'm taking this one back too.

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MorganB

What type of replacement device do you have?

colfrmb

Morgan, what do you mean? They gave me another Moto Droid last week. I went to the store today. They gave me phone #3. They can see from my calling log how many calls are dropped, etc. I have no reason to fabricate my experience. So far nobody has called me and I haven't spent more than a minute calling out and I haven't lost any calls or had it mute. This "new" phone has 2.0.1 on it.

MorganB

What I meant was what type of device do you have? Hopefully the replacement device you received with 2.0 will resolve your issues. Let us know!

colfrmb

Sorry, I have a motorola Droid. I ended up taking the replacement phone back. I was having a difficult time swiping to answer calls. It was sort of comical that I had all the techs in the verizon store huddled around me watching me try to answer my phone. Since they couldn't figure out why I couldn't answer phone (they could on my same phone), they gave me a second replacement. So now I am on my third phone. This one has been pretty good. I have dropped a couple of calls. I notice that if I switch hands/ears, that I often drop calls so maybe when I take it away from my face and the screen activates briefly, I am hitting one of the buttons. I need to be more careful when I switch hands. Also if I cradle the phone against my shoulder, it often aborts my call for whatever reason. But the issue that really made me chuckle was when I opened my keyboard to type and I noticed a pink splotch on the upper right part of the keyboard and I thought "what the heck?" because it looked like bubble gum. And I thought, "ha! This is a refurb and somebody sabotaged it!" But it turned out that somehow the Delete key was peeling off the board and the gum underneath the key was exposed! So I pushed the key back down on the pink gum and for a few calls I got clicking and vibrating but that seems to have stopped. But yeah, my keys popped off of phone #3. I am not imagining that! And I still have #3 but its only been a week.

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