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ringback tone not working

i am very furious. for three days my ringback has been that **bleep** classical bull****. i purchased a ringback things thinking they would be easy. they are not. i cannot call verizons **bleep** customer service because i work nights and dont have time to deal with them during the day, and it is very freakin inconvienent that (unlike alltel) they dont have freaking 24hr customer service. please help. ive done everything i need to do in the ringback manager thing. idk **bleep** is going on. please help.

Comments

cstrait001

Call #RBT (#728) from your mobile phone to manage your RBT and change your default RBT from classical music to the song you purchased.

What the bleep happened is when you bleeping purchased the RBT from either your phone or online, you didn't bleeping see the option when you were asked if you wanted to make the RBT you purchased your bleeping default RBT song. If you don't bleeping do that, this is what bleeping happens. Have a bleeping nice day! :smileyvery-happy:

gmandisco

just tried that and it told me i had three options:

to browse and purchase from whats hot (1)

to browse and purchase from whats new (2)

to cancel your ringback tone (3)

to manage your ringback tones visit:

verizonwireless.com/rbt

i went to the website and it brought me back to the same place i started, and no matter what i do with the arrangement of ringbacks it just doesnt work!

help

please

Thanks :smileyhappy:

Gman

cstrait001

Sorry about having some fun at your expense. Also, I honestly thought that #RBT allowed you manage the RBT.

Okay, from www.verizonwireless.com/rbt, click on the link Manage at the top of the page and select My Ringback Tones.

Next, sign in with your My Verizon username (you must register first and set up a password)

Underneath the banner for Ringback Tone Manger, you will see icons with musical notes for any RBT songs you've purchased and also a bell icon for the standard ringback tone.

Click on the icon with the musical note of the song you want as your default RBT and drag/move it over to the right column of the page where you will see header "Defaults" underneath which is My Default. Drop the RBT icon you moved from the left on top of the My Default tab.

If you want to get fancy, you can assign different RBTs to contacts and days of the week by dragging them over.

See the attachment for what you should see when logged in.

Another option to manage your RBT is to download the application VZW Tones Deluxe. If the above doesn't work for you, let me know and I can post the instructions from VZW TD.

gmandisco

yeah tried that :smileysad: still the same boring classical.

Whats next?

Again thanks for your help

ethierules

hi my mom had the same problem I went and logged in at verizonwireless.com them went to shop media clicked manage then clicked on ringback manager on the screen had to drag the ringback to everyday and it fixed the problem immediately no more classical the god...good luck to u

Cindyg8

I have paid for the ring tone would like to be able to use it

Helpme10

I'm having the same problem. I made the new song my default song (onlince purchase) and that took but when I go to add the song to all of the days of the eek it wont take! HELP!

Helpme10

I am having the same problem! Did you get any help?

cocotuda

I feel you... I have been chatted with them on the phone and no one seems to fix the problem. I have an opened trouble ticket... It is going on a month, and the classical music still on my phone. Hope I get a credit for the inconvenience. I also told them that like me, there are tons of people complaining about it on this site and on playstore.... They act like they do not know what I am talking about. This is unacceptable! I bet if i delay my monthly payment, they will be quick to send me to collections!

[Deleted User]

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Verizon_Support

I am a consumer too and I sincerely understand your discontent with the Ringback Tone issues that you are experiencing, cocotuda. You mention that a ticket was submitted for you. Please share the ticket number and we'll be happy to follow up on the ticket status for you. How does this sound?

AntonioC_VZW

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