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ARE you upset about No more Free Bluetooth Tethering

Leanna,

Thank you for your response, but it is flawed and did not address the problem. I will try once again to fully explain the problem. PLEASE READ CAREFULLY!

First of all, I know that Motorola kept the bluetooth feature in the Jelly Bean OS that was present in the Ice Cream Sandwich OS.

Second, I know that this feature will or should work.

Third, you called the wrong technical folks. You should have called the technical folks at Verizon or the Big Wigs at Verizon, because the problem is with Verizon.

Verizon is the SOLE reason this feature does not operate LIKE IT USED TOO!

If you really did read all of my correspondence, then you would have read that NOW, with the Jelly Bean OS, Verizon has made it a requirement to activate the Mobile Hot Spot from Verizon in order for the bluetooth connectivity feature to work. Motorola does not control Verizon's Mobile Hot Spot, so calling their technicians was a waste of your time and a waste of my time to read.

Up until March 14th, when I allowed the phone to update to Jelly Bean OS, I was able to use the bluetooth connectivity feature without having to activate Verizon's Mobile Hot Spot. I was able to connect my Samsung Galaxy Tab via bluetooth (pair) to my Motorola RAZR Maxx and access the internet with the Samsung Galaxy. REMEMBER no Mobile Hot Spot.

Verizon finally finished what I am sure was a comprehensive review and test of the Jelly Bean OS prior to releasing it customers. Verizon has now made it a requirement to activate the Mobile Hot Spot for the bluetooth connectivity feature to work. This is a decision by Verizon alone and has nothing to with Motorola, so as I stated earlier, you should not have called Motorola….NOT THEIR ISSUE!

I am fed up with all of the folks that have replied to my complaint. Not one of them has responded and fully answered my complaint. Each and every time the person responding leaves out a very important fact. JUST LIKE YOU DID!

I have tried very hard in this reply to make sure that the entire problem is stated once again and where the fault rest. Verizon needs to acknowledge that they have altered a previously free feature and now are requiring the Mobile Hot Spot where they previously did not. THIS IS NOT an issue created by Motorola or a defect in the Motorola Jelly Bean OS.

I am very displeased with Verizon right now and I have already committed that I will change carriers at the conclusion of this contract. However, I do want to make it clear that I would like out of my contract NOW as opposed to 12/2013 because what Verizon has done. The optimal solution is to allow me to cancel my contract and for Verizon to waive any and all cancellation fees. Another option is for Verizon to tell me how to uninstall Jelly Bean OS and revert the OS back to Ice Cream Sandwich. In either case, until I am satisfied with the responses from Verizon, I intend on telling anyone and everyone I can what Verizon has done with this previously free feature and I will do this via any public forum or Verizon forum I can find online. I will make updating customer review blogs & forums my #1 daily mission until my contract expires in 12/2013 or until Verizon releases me from my contract without penalty.

Thank you.

Keith

Comments

unknown

What data plan do you have on your phone? If you have the Verizon unlimited data plan, you have to pay to use your phone as a hotspot or to tether it to a computer or tablet. It doesn't matter how you connect your phone to your computer, be it wired, WIFI, or blue tooth. If you have a Share Everything data plan, the hotspot feature is free. If you have a tiered data plan, I believe you can use a 3rd party app for free, if you can find one that works, but I'm not totally sure about that. By the way, this is a peer-to-peer forum. This is not Verizon.

AKDavis

Jim,

Yes, I have a grandfathered Unlimited Data Plan for two of the 5 phones on

my account. The other phones are limited (2 GB). I know about the Share

Everything Plan, but not interested at this time.

WHAT I NEED is for ALL of you folks to understand that only nowŠ.ONLY

nowŠ.with the upgrade to the Jelly Bean OS is the Blue Tooth feature NOT

free anymore. YOU DID not have to pay for the Mobile Hot Spot. NOW YOU DO!

So far everyone at Verizon is replying to what is a current (with Jelly

Bean) reality. Know one has acknowledged that this was free and did not

require utilizing the Mobile Hot Spot at all to use.

Also, this is not a third party application. This is installed on the phone

in the original OS the RAZR Maxx shipped with as well as ICS and now Jelly

Bean. It is just not free anymore.

Thank you.

Keith

unknown

Keith, we are not Verizon employees. I also have unlimited data with Verizon for $30 plus I pay $30 for the unlimited hotspot feature. Again, it doesn't matter how you connect your phone to your computer or tablet. That could be a wired connection, a WIFI connection, or a blue tooth connection. If you have unlimited data on your phone and are using that data on another device, you must pay for that. This is and always has been the case. If you were able to do otherwise, maybe Verizon needs to send you a large bill.

AKDavis

Jim, I now realize this is not Verizon. I do also want to point out that

you are in error. I know because for the past several months I have made

numerous road trips using my phone and blue tooth tether to connect my

Galaxy Tab 10.1 to allow internet and GPS Navigation through the Galaxy Tab.

I did not have to pay for or activate the mobile hotspot. The Blue Tooth

feature was free and a feature of the software provided on the phone. This

was not a third party application. I understand if you were unaware of this

feature. My phone is a Motorola RAZR Maxx. I am uncertain what phone you

have...maybe a RAZR Maxx, and maybe my phone was unique then I figure you

paid $30.00 per month for the mobile hotspot and you did not have too for

several months. That is my beef now. It is not free anymore. Thank you.

AKDavis

I think I agree!

Ann154

AKDavis wrote:
I think I agree!

Why are you agreeing with the post you wrote yourself?

AKDavis

OK, so I agree with myself! Is that a major flaw?

I am just ticked and I am expressing my dislike via this site and any other I can post too. I plan on doing this for awhile.

unknown

I'm curious why you are ticked. For some reason you have been getting away with a $30 per month freebie you should not have gotten. Now that Verizon has plugged that leak, you are ticked?

unknown

You still don't seem to understand. If you have unlimited data, you must pay an additional fee to use that data plan on your computer or tablet. It matters not how you transmit that data to said device, be it wired, WIFI, or blue tooth. So, evidently you were able to do that without paying the required $30 fee and now Verizon has plugged that leak.

AKDavis

Lastly, why should I pay more to go to the internet. I pay for a data plan and I can go anywhere I want on the internet via my Motorola RAZR Maxx. I can do that 24/7 with my current unlimited data plan for one price. What difference does it make if I use the phone as a means to allow my Galaxy Tab to access the internet. I am using the same unlimited data plan that I already pay monthly for. The software on the phone was put their by Motorola (Google). Verizon developed the Mobile Hotspot to make people pay more just so they could connect other devices. Those of us with unlimited data plans should be unaffected by this. Our data usage is unlimited!

Now at some point I will no longer have an unlimited account. When this happens I will have to decide to get a Share Everything Plan and determine the GB amount I would need and yes I know the Mobile Hotspot is included in this type plan.

If I stay with Verizon, then I am 9 moths away from making that move. Verizon is wrong. Verizon is greedy. I will do everything in my power to get my contract cancelled and move to another provider.

HawaiiBKC

Change of carriers is of course your choice to make. No one is going to fight for you to stay if something isn't going your way. Good luck on those activation fees, proration, from the other provider and getting a termination fee cancelled because things aren't, again, going your way.

Perhaps looking up to how to change your operating system to another of your liking could be another option?

You may go ahead, and talk what you like about Verizon seeing that all Americans have the freedom to speech. I in the other hand will tell other people how amazing Verizon is.

By mearly "googling" your name all I am seeing is a famous football player. I do not believe it should make an impact on Verizon much at all.

Once again, good luck with the other carrier.

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