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Cannot call Voicemail?

ladycasi

For some reason today, when I dial *86, it says "Your call cannot be completed as dialed, please hang up...etc". I am manually dialling *86 OR using my phone's automatic shortcut.

Is there something wrong with Verizon's VM service, or is it just me? :smileysad:

Comments

tikibar1

What happens when you call your phone number to get to voice mail? You may need to contact Customer Service and have them re-set your voice mail.

ladycasi

When I call my phone number, I hear my own message just fine.

Ann154

When you hear your greeting, press the # "pound" key to interrupt it and access your voicemail.

ladycasi

This works, but I'm calling my own number from a landline phone. When I call my own number from my cellphone, it gives the same message "Your call cannot be completed as dialed, please hang up...etc"

So this is a workaround, but not a solution. :smileysad: I guess I have to call CS then, huh?

tvbuff

I work for an indirect Verizon agent and I've run across this quite a few times. What happens is that call forwarding accidentally gets put on. Most likely it is from a glitch on Verizon's end, but it's easy to undo. All you have to do is reset it. Take the phone that is having the problems and from it dial *73 You will hear a couple of beeps in your ear and that will tell you it has been reset. If you or someone tries to leave a voice mail now, it should go through fine. If this doesn't help then there is something more going on and you will have to call customer service at *611 or 800-922-0204.

Sataylor2

Tvbuff nailed it.

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