Consumer Reports Ratings of Smart Phones by Carrier

JerryF

11/11/2012

It appears that ALL Smart Phones have a failing in voice quality.  The December 2012 issue of Consumer Reports (Pages 48-49) did some ratings on Smart Phones.  Both Apple and Android phones (39 phones in total) from Verizon, Sprint, T-Mobile, and AT&T were included.

As you may know Consumer Reports rates their Test Results using five categories as follows:  Excellent, Very Good, Good, Fair, and Poor.

I was VERY surprised that no phone (Not Even ONE) received an Excellent or Very Good rating for VOICE QUALITY.  That's 39 Smart Phones that, at the best, only have a rating of GOOD for Voice Quality and some only have a Fair rating.  It's no wonder that half the time when I put my Smart Phone on SPEAKER the person at the other end of the call says that all of a sudden they cannot hear me very well so I have to turn the speaker off.

I don't get it because this is supposed to be, first and foremost, a phone and ALL the phone manufacturers seem to have forgotten to engineer EXCELLENT Voice Quality into their their Smart Phones.

JerryF 

Ann154

That is very interesting. I will have to say that I prefer the call quality on my Tbolt to the Galaxy Nexus. I don't recall what the call quality was on my old Motorola W385 flip phone was, but I don't think I had major issues with it.