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Does everyone know that you must pay for the rest of the month of service if you turn your phone off before the end of your billing period?

brshaw

If you turn off your Verizon service before the end of your service period you will have to pay for the rest of that time even if you don't have service. Verizon has charged for 50 days of service that I didn't even have. I had sent in my payment early as was my custom and they refuse to refund my money.

Comments

brshaw

Never sign a contract with Verizon. They will over charge, keep your money and charge for service you didn't receive. Go with Straight Talk. They don't have a contract and you get unlimited for $45 a month.

rcschnoor

Yes, it is in the customer agreement that you will not be prorated for your last month of service. It has also been discussed on these forums several times. Most people who actually care what they are signing are well aware of this fact.

Dorkmaster

How long ago did you cancel the account?

Dorkmaster

Actually they will, they refunded me my un-used money when I left last time, cause they do a bill month ahead. They put that in their contracts a matter of legality, It took about two months to get it. Shoot, took them two months to bill me for my new subsidized phone..(LOL)

graysmama

Per their customer agreement though they are not obligated to do so. So even if they did so for you it was likely as a courtesy and they do not have to do so.

Dorkmaster

They don't have to, but my experience says they probably will, I know a lot of people look down on Verizon, I believe they do try to do what is right for their customers. Some customers forget they are in business to make money also.

brshaw

I canceled the account on February 1 but had paid through March 19.

brshaw

My contract with Verizon was up in August of last year. I was with them for 4 years and 6 months. During all that time I paid early, they had no problems with me. I found a better deal and left them so now they don't want to give me the money they owe me.

brshaw

It is also in the customer agreement that you pay a month in advance at the beginning. You are due back that month in advance. I have kept very good records and could post every payment I have ever made to Virizon from August 2008 until the present.

Dorkmaster

I guess, just see what happens. I totally understand you being p*ssed. Give it one billing cycle and see what they do, if it is coming, it will take one cycle. Now since you prepaid more than one billing cycle ahead, they may be obligated to give you some thing back.

rcschnoor

brshaw wrote:
It is also in the customer agreement that you pay a month in advance at the beginning. You are due back that month in advance.

No, you are not due back that month in advance.

As an example, you are billed on Feb 15 for service from Feb 15 thru Mar 14. That is a month paid in advance. You cancel on Feb 25. You have already paid for service thru Mar 14. Verizon will not pro-rate your payment and give you a refund. Verizon will keep your entire payment. Any overages you incurred will be billed to you at the end of your billing cycle, however you will NOT be billed for another month of service.

Dorkmaster

What if he paid two months in advance?, sounds like that is what he has been doing.

brshaw

Aha you work for Verizon

Sent from my iPhone

<Moderator note: The only official Employees of Verizon Wireless on this community are indicated by their community rank and avatar.>

Message was edited by: Verizon Moderator

unknown

brshaw wrote:
If you turn off your Verizon service before the end of your service period you will have to pay for the rest of that time even if you don't have service. Verizon has charged for 50 days of service that I didn't even have. I had sent in my payment early as was my custom and they refuse to refund my money.

Yes I know this because I actually READ my contract and the TOS.

altaf

If you go to home page and look at bottom for "customer agreement", the verbiage there has was updated 11/29/12. Leaving Verizon after having been a customer for years... my contract and TOS did not read that I cannot cancel my service in the middle of month!! Just another profitable "change" Verizon makes and doesn't communicat to existing customers.

rcschnoor

The contract is one thing and they only last for 2 yrs.

The "customer agreement" is another thing entirely and changes occasionally. The changes are listed in your bill. Once you pay your bill, you are bound by the new terms. If you are still under contract and the change has a negative financial impact on you, you can get out of your contract without any ETF if Verizon fails to negate the change after you notify them. If you don't read your billing statement to read the notifications, that is not Verizon's fault, but yours.

unknown

altaf wrote:
If you go to home page and look at bottom for "customer agreement", the verbiage there has was updated 11/29/12. Leaving Verizon after having been a customer for years... my contract and TOS did not read that I cannot cancel my service in the middle of month!! Just another profitable "change" Verizon makes and doesn't communicat to existing customers.

You say it's not communicated but you we able to find it on the website. So the issue is?

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