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One messed up mess brought to you by Verizon and HTC

I am so annoyed by the Doid upgrade, I am just going to post my message to our account manager. I'll edit the bloody thing later. We are going to see Lady Gaga tonight and this did NOT need to (edit) happen.....

Ok, so I sit here after a Verizon rep told me confidently that all my applications would magically return after hard resetting the phone….WRONG! Simply putting in the gmail credentials do NOT return all your applications. It also nukes the text messages and MMS messages. I have lost part of my life this morning thanks to **bleep** poor support from Verizon and HTC. I am posting one(edit) of a post on the Verizon forums as well as any other Droid forums. I may as well have a (edit) mobile phone that requires complete data eradication and reinstalling EVERYTHING on the phone.

The phone’s sliding function is now a JOKE. I am already seeing complaints about that. The morons who slide the phone into their pockets need to realize that they do NOT turn OFF the phone’s screen before sliding it into their pocket, thus complaints were received to change the phone’s unlock procedure. **bleep**. The phone will no doubt have MORE problems with this new unlock procedure; by focusing on the bar, then pulling it down. SO **bleep**. ALSO you must do the SAME THING for the alarm function! You must completely WAKE UP, put your glasses/contacts in, THEN focus on the screen to see the bar, THEN turn off the alarm. Unacceptable!

So I sit here programming everything back in…which Delores from support said would magically reappear after putting in the gmail credentials…..HAHAHHAHAHAHAHAHAHAHAH! So ridiculous. This upgrade will no doubt murder sales for the Droid. I have now lost a part of my life that will never be recovered due to the data loss, then about 3 more hours lost for reprogramming in a and downloading all the applications for the **bleep** phone.

Until this is “resolved” no one at AtHoc will be purchasing a Droid. Again, you may as well have a (edit) Mobile phone, what’s the difference? At least with (edit) you KNOW you lost a part of your life with it. It’s expected. With Android and HTC? No unacceptable. Someone really screwed up on this. I hope Santa does not bring them any toys….and remove 3 hours of their life at the same time for it!

Thanks Verizon! Another successfully terribly horrible business decision.

Comments

woyala

You sound more like a iphone user, perhaps you should switch and get one. Maybe the rep who help you was a newbie but anyone knows that applications and other stuff don't come back after you do a hard reset or a OS Reinstall. That's why you do a backup before you do anything.

{word filter avoidance}

purpleglobeguy

Hahhahahaha! (edit)i I got the 'roid as as exactly that. Now, the 'roid act's just like a (edit) mobile phone by obliterating your data upon upgrade. The Verizon representative spoke to an HTC engineer in conference and told her to instruct me to do a hard reset. ABSOLUTELY RIDICULOUS, HTC AND VERIZON. The HTC engineer even said "you chose to do a hard reset..." When it WAS the HTC team that instructed the Verizon person to do so! Don't blame the CUSTOMER, HTC! Don't be such a snob. Yes, people will not like your internally chosen decision on the upgrade. Get over it and give the few who do a break by letting them keep the old revision. NOPE not an option. Sorry! Thanks for playing.

So here are the questions...

- Why did an HTC engineer program the Verizon rep into thinking that my applicaitons would be resored by resyncing gmail along with alllll of my text messages, and allll of my call logs. Please do instruct me how to back this data up! Because NO instructions were given to me by Verizon OR HTC.

-Why did HTC just blatanty reprogram the most cool features of the phone, by sliding down the screen to unlock the phone. Some excuse was used like users complaining of the screen unlocking???? Absolutely recoculous. Now we have to focus on some lame bar? Absolutely unneeded. I am willing to be there will be more problems with it, just because of **bleep** lusers. I want my slide back! I want my applicaitons back, my call logs, and my txt messages....plus a seemless way to back it all al. NONE of which is provided by the HTC Sync application.

(edit)

Peace.

Zehan

Wah, wah, wah....

supitsmike

purpleglobeguy wrote:
Hahhahahaha! This IS the [edit] you iPhone phone, dood. I got the 'roid as as exactly that. Now, the 'roid act's just like a Winblows mobile phone by obliterating your data upon upgrade. The Verizon representative spoke to an HTC engineer in conference and told her to instruct me to do a hard reset. ABSOLUTELY RIDICULOUS, HTC AND VERIZON. The HTC engineer even said "you chose to do a hard reset..." When it WAS the HTC team that instructed the Verizon person to do so! Don't blame the CUSTOMER, HTC! Don't be such a snob. Yes, people will not like your internally chosen decision on the upgrade. Get over it and give the few who do a break by letting them keep the old revision. NOPE not an option. Sorry! Thanks for playing.

So here are the questions...

- Why did an HTC engineer program the Verizon rep into thinking that my applicaitons would be resored by resyncing gmail along with alllll of my text messages, and allll of my call logs. Please do instruct me how to back this data up! Because NO instructions were given to me by Verizon OR HTC.

-Why did HTC just blatanty reprogram the most cool features of the phone, by sliding down the screen to unlock the phone. Some excuse was used like users complaining of the screen unlocking???? Absolutely recoculous. Now we have to focus on some lame bar? Absolutely unneeded. I am willing to be there will be more problems with it, just because of **bleep** lusers. I want my slide back! I want my applicaitons back, my call logs, and my txt messages....plus a seemless way to back it all al. NONE of which is provided by the HTC Sync application.

[edit]

Peace.

First and foremost I definitly apologize about the lack of intelligence that the rep had on this phone. Here are a few things to clarify:

Only paid apps come back reinstalled automatically. All other apps are saved, as cache, and can be found so in the Market>Menu>Downloads. All your apps you installed before your factory reset will be saved there. Just download them again, and you're good to go.

Text messages donot get saved. If you want that, I suggest getting the app "SMSBackup". Attach it with your GMail and you're good to go.

There were solutions to your problems the whole time -- it's just lack of information on the rep's side that got you confused.

It's not a bad decision on Verizon's or HTC's. In fact if anything it's more of a user problem then manufacture/vendors. If it's any consolation: I'm tremendously jealous that you're seeing GaGa. I'm a huge fan, have her CD's. And I'm convinced she's my wife.

However, the [edit] name was just a bit uncalled for.

Oh and for the record: It's 'stupidity.'

{please keep your posts courteous}

Androidatic

Something is wrong with this post. The Droid is made by Motorola not HTC. I can't understand why a Verizon rep would be talking to HTC about the Droid.

purpleglobeguy

First off, thanks for not nuking the entire post. That's excellent. So lastly I'd like to say about the upgrade...

My screen input is a little more qwirky than usual. I think this is due to the screen protector, but since the upgrade, seems a little worse. I am curious to know if anyone else is experiencing this.

Also during the show, the Droid battery power was sapped. I've never ran out of juice so soon. I had almost a completely full battery when I arrived. I am now just going to get a second Droid battery to just carry about just in case. It wasn't all that great before the upgrade and IMHO, I don't think it's all that and a bag of chips after the upgrade. On the HTC twitter, they paraded around the reports of better battery life after feedback...I am very skeptical over this.

I am still extremely troubled over the slide feature not working like it used to. There's GOT to be some hack to get it back. I mean it's just a few lines of code or less. I'd actually pay a few bucks for a 3rd party utility to get it back! Just so I could say "look I'm cool because I have the ORIGINAL Droid slide" hah! There's a good bit of image based behind the Eris, let's face it folks. Seriously, I am really troubled there's no unlock/alarm slide "classic" mode.

I really wish this Delores from Verizon support been trained properly on the 'roid. I am extremely dissappointed in that respect. Some words cannot explain the sincere concern I have with this :smileywink: It's a new complex device, and sure as heck nothing else exactly like it. With it, it has qwirks. Ironically, my friend calls my Droid a Quark. I think the name shall stay now!

Thanks.

-Purpleglobeguy

purpleglobeguy

It gets better and better, folks. So my call logs are gone, ALL of my text messages, GONE. Another thing which should NOT have happened, a contact I entered in on my phone was NOT replicated back to Exchange. Why am I not able to pull up the contact in Exchange?! It's not like I clicked the pop down menu and unselected "EXCHANGE" when I created the contact on the phone. This same issue occured on my Winblows mobile phones. WHY is this happening on the 'roid?! Absolutely NO LOGICAL REASON.

Nothing like a hard reset from an absolutely horrible support person to spice up your holiday spirits and take away a lay at the same time. THANKS VERIZON!

I purchased another 'roid battery today. All you people who think you got MORE batter life from the upgrade? Keep living the pipe dream.

purpleglobeguy wrote:
I am so annoyed by the Doid upgrade, I am just going to post my message to our account manager. I'll edit the bloody thing later. We are going to see Lady Gaga tonight and this did NOT need to (edit) happen.....

Ok, so I sit here after a Verizon rep told me confidently that all my applications would magically return after hard resetting the phone….WRONG! Simply putting in the gmail credentials do NOT return all your applications. It also nukes the text messages and MMS messages. I have lost part of my life this morning thanks to **bleep** poor support from Verizon and HTC. I am posting one(edit) of a post on the Verizon forums as well as any other Droid forums. I may as well have a (edit) mobile phone that requires complete data eradication and reinstalling EVERYTHING on the phone.

The phone’s sliding function is now a JOKE. I am already seeing complaints about that. The morons who slide the phone into their pockets need to realize that they do NOT turn OFF the phone’s screen before sliding it into their pocket, thus complaints were received to change the phone’s unlock procedure. **bleep**. The phone will no doubt have MORE problems with this new unlock procedure; by focusing on the bar, then pulling it down. SO **bleep**. ALSO you must do the SAME THING for the alarm function! You must completely WAKE UP, put your glasses/contacts in, THEN focus on the screen to see the bar, THEN turn off the alarm. Unacceptable!

So I sit here programming everything back in…which Delores from support said would magically reappear after putting in the gmail credentials…..HAHAHHAHAHAHAHAHAHAHAH! So ridiculous. This upgrade will no doubt murder sales for the Droid. I have now lost a part of my life that will never be recovered due to the data loss, then about 3 more hours lost for reprogramming in a and downloading all the applications for the **bleep** phone.

Until this is “resolved” no one at AtHoc will be purchasing a Droid. Again, you may as well have a (edit) Mobile phone, what’s the difference? At least with (edit) you KNOW you lost a part of your life with it. It’s expected. With Android and HTC? No unacceptable. Someone really screwed up on this. I hope Santa does not bring them any toys….and remove 3 hours of their life at the same time for it!

Thanks Verizon! Another successfully terribly horrible business decision.

Zehan

Hmmm. I'm starting to think he might not love the phone... call it a hunch.

supitsmike

purpleglobeguy wrote:
It gets better and better, folks. So my call logs are gone, ALL of my text messages, GONE. Another thing which should NOT have happened, a contact I entered in on my phone was NOT replicated back to Exchange. Why am I not able to pull up the contact in Exchange?! It's not like I clicked the pop down menu and unselected "EXCHANGE" when I created the contact on the phone. This same issue occured on my Winblows mobile phones. WHY is this happening on the 'roid?! Absolutely NO LOGICAL REASON.

Nothing like a hard reset from an absolutely horrible support person to spice up your holiday spirits and take away a lay at the same time. THANKS VERIZON!

I purchased another 'roid battery today. All you people who think you got MORE batter life from the upgrade? Keep living the pipe dream.

I don't work with Exchange, so I can't really help with on that. Though why were all your messages/contacts/call logs gone? Did you do a Factory Reset? Because if so then there it goes.

I already mentioned about the SMSBackup, and the paid apps thing. After that I don't know what to tell you. You shouldn't be blaming Verizon, as they have nothing to deal with the defects of the phone -- Take it up with either the Android team or Motorola. Your CRUISE CONTROL FOR CAPS is getting a little tiresome, and really:

The update helped considerably with the battery life. On both the Droid and Eris. Which we're still kind of unclear as to which you're talking about.

Either way, you could just have a defective phone. Perhaps an exchange will work?

Androidatic

I still don't know which phone this guy has. He continuously refers to his phone as the Droid, which we all know means the Motorola phone. Yet he mentions HTC a few times???? I do see when he mentioned the Eris once or twice as well. I just don't know specifically which phone he is referring to and for some reason won't clarify it. If he did hard reset he had to imagine that it would be reset to the way it was when it left the factory. That means that everything he did since he got the phone, would be gone. On another note, my battery life is improved since the update, but I have the Eris. The HTC phone.

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