Child Item

Site Totals

61487 Questions Answered 271 Categories

Upgrade fees?

Anybody else out there think that it is positively crazy for Verizon to throw away a loyal customer (over 16 years) and lose an estimated income of over $40,000 over two upgrade fees (totaling $60) that they refuse to waive? How many customers will they have to lose before loyalty pays off? I think I can go to any carrier to be screwed....I don't have to stay with one that doesn't reward loyalty.

Comments

Ann154

Sure go to another carrier if that's what you want to do. Please be prepared to pay their activation fee and in two years pay a higher upgrade fee. Of which those other carriers had an upgrade fee for years before Verizon Wireless decided to add it in April 2012(someone correct me if I'm wrong about the date).

Good luck with your decision.

unknown

April 22 2012 to be exact

spitxfire

The upgrade fee has always been around too, it was just included in the price of the phone, which I wish that's what they would do right now. Think about it though, that upgrade fee covers you for 2 years that's not even $.09 a day you pay for one upgrade fee. I understand how you're feeling I 'upgraded' to a basic phone which was $40 then the upgrade fee for $30, in comparison pretty ridiculous but I also went from a 4 year old phone on it's last leg to a much more updated technology. Besides you're also getting a ridiculously good discount between 50-60% off of the phone in lieu of the upgrade fee. And the other posters are right, every company charges upgrade fees too.

Verizon_Support

Thank you all for your input! I appreciate you taking the time to help out.

@harlichic54,

16 years is definitely is very long time and I appreciate your long time loyalty. I would just hate to lose you!

I understand that no one is excited to hear the word fee, but devices have become more advanced and have evolved to mini computers. We have kept our upgrade fee low and our two largest competitors' upgrade and activation fees are higher than Verizon Wireless' comparable charges. Verizon has the largest high-speed wireless network in America. That means you get connections from a network you can trust.

If you decide to switch to a competitor in order to avoid the upgrade fee, our competitors will charge an activation fee for your new line of service. In addition, when you decide to upgrade down the line, they will also charge an upgrade fee.

Our upgrade fee covers the costs associated with the device upgrade, including transferring contacts and data, offering wireless workshops http://bit.ly/oc2kd5 , online device tutorials and support information http://bit.ly/yN1P80 . Everything to help you understand and use your new device easily.

I hope you reconsider and stay with VZW! We've been together for way too long. We're practically family and you never give up on family!

I'm here if you need further assistance.

JohnB_VZW

Follow us on Twitter @VZWSupport

unknown

I guess in 2 years you'll be switching to a new carrier when at&t wants their $72 or Sprint wants their $76 for you to upgrade 2 phones.T-mobile won't charge and upgrade fee because they no longer give out upgrade discounts. So you'll just be paying full price for those 2 phones. enjoy.

morels

I have found that if I take a break, and try another customer service rep that more often than not any dispute can be resolved without changing carriers. It is my opinion that people have bad days, so it is worth the time to contact another rep ... The last dispute I had the customer service rep continued to work on my complaint even though I had told her I was not renewing my internet service. She called me later that day saying she had discussed my concerns with her supervisor and we came to an amicable solution. I didn't ask her to do this, and I had no intention of continuing my service. She went out of her way to make me feel that they did respect my loyalty. In my opinion/experience Verizon customer service is among the best available.

unknown

Upgrade fees are not a dispute. They are fees all customers pay when they upgrade.

unknown

If you have a upgrade fee on your bill go ahead and call customer service and depending on if the representative that you are speaking with if they had their survey for the day they usually can negotiate half the 30 dollar fee

<< Irrelevant content deleted >>

Message was edited by: Verizon Moderator

Gmoney1993

They very by type of phone your upgrading some are $30-$40 I think

shutterbug07

No, Gmoney1993 upgrade fees dont vary by device. its $30.00 no matter if its a basic device or a smartphone.

Gmoney1993

Well when you go to best buy and u want to upgrade it says 35 activation fee

tikibar1

There's a $35 activation fee if it's a new line. If you're upgrading an existing line, it's a $30 upgrade fee.

Child Item