When dialing out from phones connected to the home phone connect router (whether corded or cordless phones), many times the call does not go through. I get a message "Your call can not be completed as dialed. Please hang up and redial the number including the area code. 5-switch-4,3" After trying the outbound call a few times, it usually ultimately connects and goes through. I have two home phone connect routers from Verizon, and they operate the same. So this is a design problem; my router units are probably not defective hardware. I plan on bringing this problem up with the CA PUC if it is not solved soon.