I received my bill yesterday, with charges of over $650. Turns out, after talking with the customer service rep, that because of a glitch in their system Verizon had charged me the $450 difference between the discounted price of an IPhone5 versus the full price, because, according to their records, I had never accepted the terms and conditions.
Nevermind that I purchased the phone over TWO MONTHS ago, that I had spent hours on the phone with a Verizon rep at that time because of the difficulties in accepting said terms and conditions (and the resulting inability to use the phone without such T&C accepted), had resolved said issue (and therefore was able to use the phone) back at that time, and only now, did they "discover" this issue. I spent over an hour on the phone with Verizon yesterday while they worked thru this problem and they assured me they would credit back my account immediately. After I expressed my extreme dissatisfaction with the incredible downturn in service, evidenced by my needing to spend, cumulatively, over a day of my life talking with their refs since May, whereas in the past ten plus years, that hadn't been an issue, they also gave me a small discount on my bill.
Low and behold, this morning, i received an updated bill, but with only the very small discount on it. NOT the removal of the over $450 charge (closer to 480, with taxes on the device)
I'm beyond frustrated with Verizon, especially since I've now lost more time, on a holiday weekend, trying to rectify an error of theirs.
Oh did I mention I called last week with a concern about how my data charges were racking up, despite my using wireless and the rep promised me a call back within 24 hours and gave me a text number to connect with her? ten days later, crickets.
Major customer service fail.
